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RTC shows loading but doesn't load on WebUI


Pravin Patil (104116113) | asked Oct 08 '15, 12:08 p.m.
 Hi,

One of the user is trying to access RTC WebUI from IE and Chrome, but it doenst comes up, there is just a message of LOADING in the middle of screen.

Is there any browser specific setting?
I am able to access RTC from webUI rightly.

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Kevin Ramer (4.5k6171190) | answered Oct 08 '15, 5:07 p.m.
edited Oct 08 '15, 5:08 p.m.
I seem to recall this occurring and it might have been due to the capability menu ( most likely Work Items ) having corrupt or missing references in the "Recently Viewed".   You can get view history for an individual using a link similar to:

https://server:9443/context/view-history?user=userid&type=com.ibm.rqm.web.ui.ActionBarEntry.Planning.RecentlyViewed

Search this site for view-history and/or 'capability menu', or especially here This would be especially likely if your user sees the same behavior on a machine they've never used to login.   If that is not the case, the usual clearing of browser cache and/or cookies is suggested.



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