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Build notification email not working in RTC

Tojan John (1172476) | asked Sep 21 '15, 3:43 a.m.
edited Sep 22 '15, 12:29 a.m.
On RTC 5.0.2 build email notification is not working. Build definition in RTC is configured for email notification as mentioned in the link.

1. Name for the Email notification criteria
2. Enabled "Send notifications when a build has completed" with "Only if there are errors" option selected.
3. Added email IDs in "Email addresses to notify"
4. Enabled "Notify users who delivered changes"
5. Enabled "Notify the user who requested the build"

No one is receiving mail on build. Same is the case of all the build definitions.

Any other configuration required to trigger the mail?

Lily Wang commented Sep 22 '15, 2:31 a.m.

Could you get email notification when the work item is changed? If the problem is only happened with build, you can consider to enable mail debug from "jts/admin > Advanced Properties" by setting "Debug Mail API" to True.

Then after a build completes, you can check catalina.out or Tomcat console if a mail has been set.

You can also enable the debug from jts

Tojan John commented Sep 23 '15, 5:24 a.m.

 We are using Websphere and in that case where the log will be stored?

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