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question asked: Aug 23 '15, 11:27 p.m.
question was seen: 2,432 times
last updated: Dec 06 '23, 7:25 a.m.

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upload a new version of jpeg image

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Isbelia Briceno (13●3) | asked Aug 23 '15, 11:27 p.m.
 I have several artifacts for images (jpeg) included in modules, when I upload a new version of the image file, the  artifact within the modules does not get 'updated' with the new image version immediately. It usually take a day or so to display the new image. If I open the artifact, the image is the updated one, but the view of the artifact within the module is the 'old' one. Is there anything I am missing? RRC version 4.0.5. Steps: Select module containing artifact jpeg file > open the individual artifact > edit > upload new version > Done. Reopen module > refresh > artifact with image still display old image. Open module new day > artifact displays new image version. Thanks.

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Diane Everitt (278●3●5) | answered Aug 24 '15, 11:36 a.m.

Hello Isabelia,

Are you using Chrome browser?  If so, this is a known issue and was reported in RDNG 5.0.2.  Note is not reproducible in RDNG 6.0.

If you are using Firefox browser, try refreshing browser cache in the module.

I hope this helps.

Diane

Isbelia Briceno selected this answer as the correct answer
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Isbelia Briceno commented Aug 24 '15, 3:35 p.m.

 Hello Diane, yes I was using Chrome browser. I followed the same steps to upload a new image version using Firefox, tried refreshing the browser and the image got updated properly. Thank you for the advice.

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haseeb alam (9●1) | answered Dec 06 '23, 7:25 a.m.

On RDNG 6.0.6, I'm fine with this version. The problem was fixed when I switched to Firefox and restarted the browser; the image updated immediately. To speed up loading, pick a smaller image size use any online tool like https://jpegcompressor.com/ it helps to reduce the original image with compressed version.

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