Why aren't my RTC workitem editor presentation changes not showing up?
I am making a workitem editor presentation change and my change is not showing up. I found this question which referred to synchronizing the attributes but that didn't work for me. It may not even be exactly what I want because there were no attributes changes - just presentation change. I.e,. the attribute already existed I just added it to a section but I can't get it to appear. I've logged out and back in and have viewed the record in both the default presentation and the web presentation (where I've made changes in both) but can't get the silly thing to appear.
Maybe there's something simple I'm not doing? Thanks! Andy |
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I have seen cases where the process configuration changes (including editor presentation changes) made in the RTC Eclipse client cannot be reflected in the web client immediately (with refreshing the web page). Normally it resolves itself within half a day to a full day. We can only guess it is due to some cache issue but the root cause has never been pinpointed. If restarting the server is an option, you can try that. If the problem remains, you really need to double check whether you are viewing the right editor presentation (it happens, sometimes).
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Andy Jewell
commented Aug 14 '15, 10:39 a.m.
Thanks - I've experienced that in the past, as well, but this crossed over, even longer than a day. I was getting so frustrated I checked several times whether or not I was modifying the right editor presentation, in fact, I almost wrote my question to the forum as "how do I show on the form which editor presentation is being used?".
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