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ID CRJAZ1579E : How to avoid this error at URL jts/setup?

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Motoharu Funahashi
(48●4●5) Aug 09 '15, 9:06 p.m.

We're installing RTCz  V502.  When URL jts/setup is being done, disabling "e-mail notification" causes this error.  The details of this errow shows that:  [The method getPrerequisiteServices() was called on the AbstractActivationManagerOwner for com.ibm.team.repository.service.jts.internal.mailer.MailerService when the service not activated. The method should only be called when the service is activated. If you see this error please report the problem to the Jazz Application Frameworks team, because there is a bug in the Jazz server. ]

Could you tell which PTFs are available to fix this error?   We're setting up  RTC for System z V502 with DB2z and WASz.

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Donald Nong
(14.5k●6●14) Aug 10 '15, 1:09 a.m.
It's not as simple as getting a fix pack. Please open a ticket with Support so that diagnostics and log files can be examined thoroughly in order to find out the cause.
https://jazz.net/help/support/

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Motoharu Funahashi
(48●4●5) Aug 10 '15, 2:21 a.m.
Ok. I'll try to contact Rational Client Support first..

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Question asked: Aug 09 '15, 9:06 p.m.

Question was seen: 2,093 times

Last updated: Aug 10 '15, 2:21 a.m.

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