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CLM setup using reverse proxy is not working for RM application

Ahmed Ahmed (48630) | asked Aug 08 '15, 2:27 a.m.
edited Aug 08 '15, 2:28 a.m.

I am currently working on enterprise topology setup. For this purpose i have configure the reverse proxy scenario. My configurations are:


1. On server 1, i have the JTS, SQL server, Domain with LDAP, WAS, HTTP server, Websphere Plugin. For JTS i have created the WAS profile having HTTPS port  9447. After completing all the configurations, i can access the JTS url by using the port and without port. The URLS are:

2. On server 2, i have CCM and WAS. I have created the WAS profile for CCM on server 2 with HTTPS port 9443. Then I configure the WAS IHS plugin for CCM application. After completing all the configurations, i can access the CCM url by using the port and without port. The URLS are:

I can access these URLs from server1 and server2.

3. Same case for the QM application. HTTPS port for QM profile is 9448

4. For RM i have repeated the same steps described in point 2. Here, i have used 9449 as HTTPS port for WAS profile. After completing all the configurations i cannot be able to access the RM URLs either from server1 or server 2.When i access the URLs i am getting the following error. The URLs are:   or

“Error 503: CRJAZ1972E The "" service failed to activate because a service that it depends on,"", failed to be activated.”  
I have also check the log files and found the following error:

 JTS version check] ERROR compatibility.internal.JtsConfigurationStateService  - CRJAZ2679E The JTS version could not be determined because the JTS rootservices document at "" could not be fetched or does not have an about services URI.

Kindly guide me about this error. If i have issues in reverse proxy configurations then why it is running for JTS, CCM and QM applications. Due to this reason i cannot be able to run the JTS setup wizard because i have to configure all the applications.

2 answers

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Donald Nong (14.5k414) | answered Aug 10 '15, 2:28 a.m.
If the error quoted in red is the real deal, you need to change the port number from 9443 to 9447, which is what you mentioned in point 1. You can find the property "" in the file and change it accordingly.

Ahmed Ahmed commented Aug 10 '15, 2:41 a.m.

 Thanks Donlad... I will change the port number in said file. 

Now the query is that, this error arises in case of RM application only. My CCM and QM applications are running fine and the port no of the JTS url is 9443 in teamserver properties. If this issue is due to port then why QM and CCM applications are running?

Donald Nong commented Aug 11 '15, 12:55 a.m.

I don't have the answer here. Traditionally, RM is tightly coupled with JTS more than CCM and QM. Probably that's the reason?

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aastha khatri (22617) | answered Jun 26 '18, 7:19 a.m.

Hi ,
I faced this issue.The problem was I have a proxy server configured which directs to the CCM application.This apache web server was stopped and I was trying to access the ccm application directly by mentioning the port number. Once I started the proxy server ,this error went of.

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