IE6 and RTC2
Hi,
I have a problem with RTC 2.0 and the internet explorer 6.0: We are working in an environment where IE 6.0 is the standard browser version that is to be used. However it isn't among the supported browsers for RTC2. When I try to connect to our RTC server I am stuck in the loading screen. When I connect to the jazz.net server, the web access works fine however. Is there a way to get this working for our own server too? |
6 answers
eikmey@de.ibm-dot-com.no-spam.invalid (eikmey) wrote in news:h3motc$9lo$1
@localhost.localdomain: When I connect to the jazz.net server, the web access works fine 2 issues - the loading means there was an ssue on the server and possibly the user is not known by the server: Check the server log - IE6 is not supported :( I do nto believe this is the issue here, but if an issue occurs, there will be no support for IE6, sorry :( -- Christophe Elek Jazz L3 IBM Software Group - Rational |
|
eikmey@de.ibm-dot-com.no-spam.invalid (eikmey) wrote in news:h3mrho$aqa$2
@localhost.localdomain: I get stuck in the loading screen prior to the login screen Jorge just pinged me with the same issue He is reinstalling as one of the upgrade is working and the other is not can you confirm you have the same symptoms ? WAS 6.1.0.23 + JDK sr9 + iFixes FF works fine IE6 or 7 does not work (we do not even get to the login challenge) -- Christophe Elek Jazz L3 IBM Software Group - Rational |
I get stuck in the loading screen prior to the login screen, so the user can't be an issue. Even though it isn't officially supported, this error doesn't occur with the jazz.net server so a solution to it probably already exists. |
eikmey wrote:
Christophe Elekwrote: AFAIK, it is more than not supported. IE 6.0 doesn't work with RTC because issues like the one you are facing. I couldn't login with IE 6.0 to RTC or RQM, but you can with IE 7.0 and FF 3.0 Regards, Chemi. |
I have to say it is time to move to IE7/8 (or dare I say Firefox) for you guys. There is really no legitimate excuse for staying on IE6 as a corporate standard. There are now more risks to staying on IE6 than there are for upgrading.
|
IE 6 has been causing problems since RTC 1.0 and I have definitely seen a login problem before. Upgrade to 7 if you can, or FF. Google Chrome (while not officially supported) works very well on RTC 1.x - I have personally not used it much on 2.0 yet.
Another tip - clear your browser cache when moving to a new version of RTC (even from a 2.0 pre-release version to 2.0). We saw some very strange WebUI behaviour, like the skin not appearing and pulldowns not working before we cleared the browser cache. anthony |
Your answer
Dashboards and work items are no longer publicly available, so some links may be invalid. We now provide similar information through other means. Learn more here.