Plan editor won't open (Internal Error)
The plan editor won't open. When I try to open it, I get the following notice in the editor panel:
the error log gets this: !ENTRY com.ibm.team.apt.common 4 0 2009-07-15 14:23:06.503 And that's followed by similar problems for INFO, WARNING, ERROR, FATAL_ERROR, FACTORY, INITIAL, and NEW, then eventually "An internal error occurred during operation: "Retrieving Data". See the error log for details." I'm using Eclipse 3.5, in case that matters, but don't know what to do about this. |
9 answers
Hi Michael,
is this a new install? Does this happen reproducible? What VM and OS are you using? I've opened 87641: Failing to create Script Environment (Error opening plan) to track the issue Cheers, -- MikeS Jazz Agile Planning team menidd wrote: The plan editor won't open. When I try to open it, I get the |
Hi Michael, It is a new install on Windows XP (Professional, v.2002, SP 3), and it also happens when the plan is opened by a colleague who is also using RTC 2.0 on Eclipse 3.5. I hadn't noticed until just now that Galileo didn't ship with a JVM, so I guess it's using my system default, which currently reports like this: java version "1.6.0_11" Java(TM) SE Runtime Environment (build 1.6.0_11-b03) Java HotSpot(TM) Client VM (build 11.0-b16, mixed mode, sharing) This also happens when a new plan is created, and we have both reproduced it opening the 3.0 M1 "Work Item" Plan on the RTC project at jazzdev. I suspect it's to do with the prerequisites for running on Eclipse 3.5, but don't know where to start to track it down. I've opened Thanks! -- Mike. |
It is a new install on Windows XP (Professional, v.2002, SP 3), and it Can you get it to work if you simply unzip the RTC-Client-2.0-Win.zip contents and run it (RTC ships with a J9 VM and Eclipse 3.4)? I too use Eclipse 3.5 on Win XP and use a similar VM as you do: java version "1.6.0_10" Java(TM) SE Runtime Environment (build 1.6.0_10-b33) Java HotSpot(TM) Client VM (build 11.0-b15, mixed mode) However, I upgraded my RTC install with Eclipse 3.5 rather than installing RTC in a 3.5 Eclipse instance. -- MikeS Jazz Agile Planning team |
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I just successfully tested this scenario:
1) Unzip eclipse-SDK-I20090611-1540-win32.zip 2) Extract the following directories: jazz\client\eclipse\emf jazz\client\eclipse\gef jazz\client\eclipse\jazz\build jazz\client\eclipse\jazz\foundation jazz\client\eclipse\jazz\reports jazz\client\eclipse\jazz\scm jazz\client\eclipse\jazz\scmconnectors jazz\client\eclipse\jazz\svn jazz\client\eclipse\jazz\ua jazz\client\eclipse\jazz\workitem to the eclipse\dropins directory 3) start eclipse, connect to jazzdev, open plan this worked for me my default VM is a slightly different version: java version "1.6.0_10" Java(TM) SE Runtime Environment (build 1.6.0_10-b33) Java HotSpot(TM) Client VM (build 11.0-b15, mixed mode, sharing) do you have plugins other than RTC installed? -- MikeS Jazz Agile Planning team Michael Schneider wrote: It is a new install on Windows XP (Professional, v.2002, SP 3), and it |
I just successfully tested this scenario: My Eclipse image is eclipse-jee-galileo-win32, and I don't think I installed any unusual plugins, although I didn't install the environment like you did. I had installed according to these (https://jazz.net/wiki/bin/view/Main/DevSetupMain):
The resulting install did seem to run pretty well, except for this, but your way sounds much easier anyhow. I don't have a clean image handy, so I tried just copying emf, gef, and jazz from the jazz/client/eclipse directory of the RTC-Client-2.0-Win image into the dropins directory of the eclipse I was already using (although jazz was already in the eclipse root directory). That didn't work, so I removed them and put emf and gef directly in the eclipse root directory (worth a try) and that didn't work either. In the morning, I will try a fresh install with your method for installing gef and emf, instead of getting them from the ganymede release. Thanks very much for the advice, I'll post the results as soon as possible. |
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That fixed it. Thanks!
Just as a note to others, the subdirectories of ...eclipse\jazz\ were copied directly into dropins (not just the jazz directory directly, as I tried first). So the dropins directory now contains these subdirectories: build emf foundation gef reports scm scmconnectors svn ua workitem -- Mike. |
Hi (I am the colleague that Mike mentioned),
alas, the approach described did NOT fix the issue for me. :-( I did exactly the same as Mike, i.e. I unzipped a fresh galileo (reporting) download, added the directories emf, gef and the contents of the jazz directory from a jazz client download into the virgin eclipse's dropins directory and then started the beast. It runs fine, I connect to the repository, but if try to open any item under Plans I get the same exception as before (the one Mike reported in his initial append). The only difference I see to Mike's install is that he started off with a j2ee galileo download and me from a reporting download. So the only difference should be the included reporting (i.e. BIRT) plugins. Could that make the difference? Any ideas? Michael |
... The only difference I see to Mike's install is that he started off with a j2ee galileo download and me from a reporting download. So the only difference should be the included reporting (i.e. BIRT) plugins. Could that make the difference?... It DID make the difference! I just took the plunge, downloaded galileo j2ee package and went through the same procedure again and this time access to Plan-items worked. So, there must be "something" in galileo's BIRT version that doesn't go well together with RTC 2.0. Guess, RTC also comes with some reporting plugins that are incompatible... Michael |
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mmo wrote:
mmowrote: AFAIK, BIRT comes with the Rhino scripting engine, as does RTC. The Agile Planning tools depend heavily on Rhino, the reported error occurred during the script environment setup. So I guess a different version of Rhino was being loaded, breaking APT :'( We'll need to investigate what is causing the error though. I'll annotate the work item to reflect these findings. Thanks a lot for the additional information! -- MikeS Jazz Agile Planning team |
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