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question asked: Jul 13 '15, 10:20 a.m.
question was seen: 3,079 times
last updated: Jul 20 '15, 8:45 a.m.

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How to turn off email notifications

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Alek Berlin (11●2●10) | asked Jul 13 '15, 10:20 a.m.
Hi,

we want to change a field in hundrets of Workitems.

Is there a way to do this without to notify alle employees which are subscribed in them?

Thanks you in advance.

Alek

6 answers

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Ralph Schoon (63.7k●3●36●48) | answered Jul 13 '15, 10:40 a.m.
FORUM ADMINISTRATOR / FORUM MODERATOR / JAZZ DEVELOPER
The only approach I am aware of is to disable e-mail notification altogether. See https://jazz.net/forum/questions/13244/temporarly-disabling-email-notifications/13245
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Alek Berlin (11●2●10) | answered Jul 15 '15, 4:53 a.m.
Thank you very much for the answer.

Under Serveradministration/EMailConfiguration I set the option "EMail Notifications active" to false.
Then I changed immediately some Workitems an still got Mailnotifications.

I there a delay until the changes take effect?
Have I to restart a module /the server after that?

Thank you.




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Brian Fleming (1.6k●1●19●28) | answered Jul 15 '15, 10:26 a.m.
You might want to try the approach outlined by Don Yang as a response to this post:
https://jazz.net/forum/questions/171108/how-to-clear-email-backlog-for-notifications

I've pasted the relevant summary below:
"Workaround:
The use case here is that you would like to be able to turn off notifications when you perform some task involving many changes. A workaround may be to first set the scrub task frequency to very rapid (1 minute?) and the Work Item Expiration to very small (1 minute).
Now turn off email notification...
perform the task...
wait a minute, then turn on email notification and reset the ChangeEventService and ChangeEventScrubTask values. This will scrub most events prior to the changing the scrub task configuration."
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sam detweiler (12.5k●6●195●201) | answered Jul 15 '15, 12:28 p.m.
I wrote the utility posted here, which turns off email for users in a project

https://jazz.net/forum/questions/137079/resolved-not-a-bug-with-user-mail-settings-and-receivemails
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Alek Berlin (11●2●10) | answered Jul 20 '15, 6:48 a.m.
 Hi,

thank you for your help.

I changed two settings, deactived the Mailnotifications and restarted the server.

Then we changed the workitems.

Then we changed the two settings back an activated the mailnotifications again and restarted the server.

Since then no Mailnotifications are sent at all.

Did someone knew what could be the Problem.
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Alek Berlin (11●2●10) | answered Jul 20 '15, 8:45 a.m.
 I found the error.
Now everything is fine.

Thenk you

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