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question asked: Jul 07 '15, 5:28 p.m.
question was seen: 3,155 times
last updated: Jul 08 '15, 8:03 a.m.

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Rational Insight Data Manager job dies

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Kunal Bajaj (26●8●10) | asked Jul 07 '15, 5:28 p.m.
Environment: Rational Insight 1.1.1.6, Jazz 5.02
Windows Server 2012 and SQL Server 2012

We have setup a new environment and are running the CLM5.0_All job for the first time. The job failed and the error log pointed to JFS_Common4.0.5. After this, I ran only the JFS_Common4.0.5 jobstream. Within 2-3 seconds, I get a popup:
'Data Manager Jobstream Application has stopped working'

The error log folder contains no error. The file generated for JFS_Common4.0.5 contains a message that it is executing (inline). No error message. The popup contains an option to 'Close the Program'. I select this and the execution stops. 

How do I troubleshoot this esp. without any error message? 

Thanks for your help.

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Rafik Jaouani (5.0k●1●6) | answered Jul 08 '15, 8:03 a.m.
JAZZ DEVELOPER
Hi Kunal,
Can you please contact IBM support about this issue? They will ask you for logs and we may need to do a live session so you can demo the issue to us.

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