It's all about the answers!

Ask a question

Rational Insight Data Manager job dies

Kunal Bajaj (26810) | asked Jul 07 '15, 5:28 p.m.
Environment: Rational Insight, Jazz 5.02
Windows Server 2012 and SQL Server 2012

We have setup a new environment and are running the CLM5.0_All job for the first time. The job failed and the error log pointed to JFS_Common4.0.5. After this, I ran only the JFS_Common4.0.5 jobstream. Within 2-3 seconds, I get a popup:
'Data Manager Jobstream Application has stopped working'

The error log folder contains no error. The file generated for JFS_Common4.0.5 contains a message that it is executing (inline). No error message. The popup contains an option to 'Close the Program'. I select this and the execution stops. 

How do I troubleshoot this esp. without any error message? 

Thanks for your help.

One answer

permanent link
Rafik Jaouani (5.0k16) | answered Jul 08 '15, 8:03 a.m.
Hi Kunal,
Can you please contact IBM support about this issue? They will ask you for logs and we may need to do a live session so you can demo the issue to us.

Your answer

Register or to post your answer.

Dashboards and work items are no longer publicly available, so some links may be invalid. We now provide similar information through other means. Learn more here.