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question asked: Jun 24 '15, 5:14 p.m.
question was seen: 2,184 times
last updated: Jun 30 '15, 8:14 a.m.

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Where to look when getting an error on enabling Suspicion Profile for CCM?

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Taly Hotimsky (271●41●57) | asked Jun 24 '15, 5:14 p.m.
 When enabling tracking of Suspicion Profile for CCM 5.0, we're getting this message:
An error occurred, please check the logs

What's the right log to look at?

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Donald Nong (14.5k●3●14) | answered Jun 29 '15, 9:49 p.m.
Not sure whether you still have the problem. I would suggest you look at the rm.log and the ccm.log files.
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Taly Hotimsky commented Jun 30 '15, 8:14 a.m.

We still do.
The only relevant message we found was described in https://jazz.net/forum/questions/104103/secj0371w-validation-of-the-ltpa-token-failed-because-the-token-expired-with-the-following-info

We're sorting through the issue to see if that's what's preventing the CCM Suspicion Profile tracking to be enabled.

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