CLM 5.0.2 Setup hangs on rm part
Hi
We're configuring CLM 5.02 (JTS,CCM,QM & RM) on a new VM server running Windows 2012 for the first time. We've chosen to install using Tomcat and SQL Server
We've entered .../jts/setup and have been through a number of steps JTS, CCM and QM quite successfully but now have a couple of strange problems:
1. It did not go through the RM setup at all (it has been installed). No mention of it in the left hand side of the JTS Setup screen
2. It's taken us to the Finalize Applications section but is just hanging saying that it's loading configuration
We have installed various versions of CLM on various servers before but have never come across this before. I've trawled this forum and Google-searched it but can't find a specific match
I hope somebody can help
Thanks
Dave
We're configuring CLM 5.02 (JTS,CCM,QM & RM) on a new VM server running Windows 2012 for the first time. We've chosen to install using Tomcat and SQL Server
We've entered .../jts/setup and have been through a number of steps JTS, CCM and QM quite successfully but now have a couple of strange problems:
1. It did not go through the RM setup at all (it has been installed). No mention of it in the left hand side of the JTS Setup screen
2. It's taken us to the Finalize Applications section but is just hanging saying that it's loading configuration
We have installed various versions of CLM on various servers before but have never come across this before. I've trawled this forum and Google-searched it but can't find a specific match
I hope somebody can help
Thanks
Dave
2 answers
Hi, Donald
Thanks for your reply. It looks like you were right about the length of time it takes to provision. I left it last night trying to load the Finalize screen and this morning I refreshed the browser window and there was RM after all
We're restarting the JTS Setup again and hope it now sorts itself out
Cheers
David
Thanks for your reply. It looks like you were right about the length of time it takes to provision. I left it last night trying to load the Finalize screen and this morning I refreshed the browser window and there was RM after all
We're restarting the JTS Setup again and hope it now sorts itself out
Cheers
David
For the RM part, did you have it in the list of applications to register before going forward? When the applications are deployed for the first time, it can take quite some time for them to be provisioned. It is possible that when JTS tried to contact these applications, RM was not yet ready to respond within the given timeout period, so that JTS did not "recognize" RM. To verify this, you can simply go through the setup procedure again from the beginning, or access /rm/rootservices to see if it is running.
For the second issue, it may not be hanging, but just "failed silently". Without detailed log files, it is hard to tell though.
For the second issue, it may not be hanging, but just "failed silently". Without detailed log files, it is hard to tell though.