RQMExcelImporter error: Could not create SSL/TLS secure channel
Hi,
I try to export to CLM 5.0.2. from RQM repository a bulk of test cases using Excel 2013 installed on Windows7.
The following errors appear in the debug log file:
ERROR: <Unknown Caller Context>: failed to get from server: The request was aborted: Could not create SSL/TLS secure channel.
ERROR: <Unknown Caller Context>: RQMConnector: Login - Error POSTing credentials to https://clmserver:9443/qm
EXCEPTION: : Object reference not set to an instance of an object.
at Mso2Rqm_Common.RQMConnector.GetFromServer(String url) at Mso2Rqm_Common.RQMConnector.Login(String url, String username, String password)
Note that the same error appear when trying to connect from excel 2007.
How I can solve this issue.
Thanks
2 answers
Hi Nada,
Which installer are you using for the TLS feature?
Starting from CLM 4.0.5, RQM Word/Excel importer starts supporting TLS 1.2. To use this feature, users need to install .NET Framework 4.5 or above, Microsoft Office 2013 and install RQM Word/Excel importer with the installer named RQMExcelImporterSetupForDotNET45 for 32 bit Microsoft Office Excel version or RQMWordImporterSetupX64ForDotNET45 for 64 bit Microsoft Office Excel version
Refer https://jazz.net/wiki/bin/view/Main/RQMExcelWordImporter#Add_In_Installation for more information
Which installer are you using for the TLS feature?
Starting from CLM 4.0.5, RQM Word/Excel importer starts supporting TLS 1.2. To use this feature, users need to install .NET Framework 4.5 or above, Microsoft Office 2013 and install RQM Word/Excel importer with the installer named RQMExcelImporterSetupForDotNET45 for 32 bit Microsoft Office Excel version or RQMWordImporterSetupX64ForDotNET45 for 64 bit Microsoft Office Excel version
Refer https://jazz.net/wiki/bin/view/Main/RQMExcelWordImporter#Add_In_Installation for more information
Comments
Hi,
I already installed DoNet4.5 and do the installation from RQMExcelImporterSetupForDotNET45
Thanks