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question asked: Jun 04 '15, 5:32 a.m.
question was seen: 2,957 times
last updated: Jun 05 '15, 7:58 a.m.

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RQMExcelImporter error: Could not create SSL/TLS secure channel

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Nada Loutfallah (1●5●12) | asked Jun 04 '15, 5:32 a.m.
Hi,

I try to export to CLM 5.0.2. from RQM repository a bulk of test cases using Excel 2013 installed on Windows7.
The following errors appear in the debug log file: 
ERROR: <Unknown Caller Context>: failed to get from server: The request was aborted: Could not create SSL/TLS secure channel.
ERROR: <Unknown Caller Context>: RQMConnector: Login - Error POSTing credentials to https://clmserver:9443/qm
EXCEPTION: : Object reference not set to an instance of an object. 
at Mso2Rqm_Common.RQMConnector.GetFromServer(String url)  at Mso2Rqm_Common.RQMConnector.Login(String url, String username, String password)

Note that the same error appear when trying to connect from excel 2007.
How I can solve this issue.

Thanks 


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Brett Bohnn (941●1●11●53) | answered Jun 04 '15, 12:47 p.m.

Hi Reshma,

Perhaps I am missing something but those installers (RQMExcelImporterSetupForDotNET45 for 32/64 bit)  do not apppear to be attached to the wiki.

Thanks, Brett

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Reshma Ratnani (1.1k●1) | answered Jun 04 '15, 5:56 a.m.
JAZZ DEVELOPER
Hi Nada,

Which installer are you using for the TLS feature?

Starting from CLM 4.0.5, RQM Word/Excel importer starts supporting TLS 1.2. To use this feature, users need to install .NET Framework 4.5 or above, Microsoft Office 2013 and install RQM Word/Excel importer with the installer named RQMExcelImporterSetupForDotNET45 for 32 bit Microsoft Office Excel version or RQMWordImporterSetupX64ForDotNET45 for 64 bit Microsoft Office Excel version

Refer https://jazz.net/wiki/bin/view/Main/RQMExcelWordImporter#Add_In_Installation for more information
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Nada Loutfallah commented Jun 05 '15, 7:58 a.m.

 Hi,


I already installed DoNet4.5 and do the installation from RQMExcelImporterSetupForDotNET45 

Thanks

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