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Setting up bridge between RTC 2.0 Beta 2 and RQM 2.0 Beta 2

Hi,

I'm following the instructions in https://jazz.net/help-dev/rational-quality-manager/index.jsp under topic Setting up work item and defect integration with Rational Team Concert to setup the bridge between the 2 tools.

I verified I can get to each tool from the other's server. I set up the Cross-Server communication and approved the Key request in RTC.

I setup the public uri value with https://<hostname>:9443/jazz in both RTC and RQM, where <hostname> was the host for each of the tools.

Finally I went into the RQM project to setup the Linkage, but got the following error:

Unable to load URL: /jazz/proxy?uri=https%3A%2F%2F9.30.55.61%3A9443%2Fjazz%2Foslc%2Fworkitems%2Fcatalog, Status: 500

At some point I was able to get past this and actually see the RTC project area and select it, but after hitting OK on the Linkage page I got the following error on the screen:

Creating Project Area back link failed

Any ideas on what I'm doing wrong. Everything was going good until I got to the Linking step.

0 votes



13 answers

Permanent link
Hi,

I'm following the instructions in https://jazz.net/help-dev/rational-quality-manager/index.jsp under topic Setting up work item and defect integration with Rational Team Concert to setup the bridge between the 2 tools.

I verified I can get to each tool from the other's server. I set up the Cross-Server communication and approved the Key request in RTC.

I setup the public uri value with https://<hostname>:9443/jazz in both RTC and RQM, where <hostname> was the host for each of the tools.

Finally I went into the RQM project to setup the Linkage, but got the following error:

Unable to load URL: /jazz/proxy?uri=https%3A%2F%2F9.30.55.61%3A9443%2Fjazz%2Foslc%2Fworkitems%2Fcatalog, Status: 500

At some point I was able to get past this and actually see the RTC project area and select it, but after hitting OK on the Linkage page I got the following error on the screen:

Creating Project Area back link failed

Any ideas on what I'm doing wrong. Everything was going good until I got to the Linking step.


Hi, there are potential reasons for a '500' status code:
1. The consumer key is invalid
This could happen when you define more than one entries for a host. In beta 2, you can check from friendsconfig.rdf under <server>/conf/jazz and try to remove the duplicated one. This could be done from the UI in final release.
2. The time frame in the cross server request is refused.
This could happen when the date/time setting in the two servers are largely different. Jazz server checks whether the setting is between an allowed scope or it will refuse the cross server request.

In any cases, by entering the proxy url stated in the error in a new browser, the server should be able to give you more details. For example, in your case, you can enter the url like this: https://<rqmserver>:9443/jazz/proxy?uri=https%3A%2F%2F9.30.55.61%3A9443%2Fjazz%2Foslc%2Fworkitems%2Fcatalog

0 votes


Permanent link
Hi,

I'm following the instructions in https://jazz.net/help-dev/rational-quality-manager/index.jsp under topic Setting up work item and defect integration with Rational Team Concert to setup the bridge between the 2 tools.

I verified I can get to each tool from the other's server. I set up the Cross-Server communication and approved the Key request in RTC.

I setup the public uri value with https://<hostname>:9443/jazz in both RTC and RQM, where <hostname> was the host for each of the tools.

Finally I went into the RQM project to setup the Linkage, but got the following error:

Unable to load URL: /jazz/proxy?uri=https%3A%2F%2F9.30.55.61%3A9443%2Fjazz%2Foslc%2Fworkitems%2Fcatalog, Status: 500

At some point I was able to get past this and actually see the RTC project area and select it, but after hitting OK on the Linkage page I got the following error on the screen:

Creating Project Area back link failed

Any ideas on what I'm doing wrong. Everything was going good until I got to the Linking step.


I forgot another point in above reply:
3. The alias name is being used instead of the public uri.
This could happen when there is alias name defined for your machine. For example, when your public uri is https://<ip>:9443/jazz, the host name for your IP is actually xxx.ibm.com. In this case, you'd better set up the host name in server -> jazz advantaged properties -> search 'host name' and let it the same as in your public uri..

0 votes


Permanent link
Hi,

I'm following the instructions in https://jazz.net/help-dev/rational-quality-manager/index.jsp under topic Setting up work item and defect integration with Rational Team Concert to setup the bridge between the 2 tools.

I verified I can get to each tool from the other's server. I set up the Cross-Server communication and approved the Key request in RTC.

I setup the public uri value with https://<hostname>:9443/jazz in both RTC and RQM, where <hostname> was the host for each of the tools.

Finally I went into the RQM project to setup the Linkage, but got the following error:

Unable to load URL: /jazz/proxy?uri=https%3A%2F%2F9.30.55.61%3A9443%2Fjazz%2Foslc%2Fworkitems%2Fcatalog, Status: 500

At some point I was able to get past this and actually see the RTC project area and select it, but after hitting OK on the Linkage page I got the following error on the screen:

Creating Project Area back link failed

Any ideas on what I'm doing wrong. Everything was going good until I got to the Linking step.


I forgot another point in above reply:
3. The alias name is being used instead of the public uri.
This could happen when there is alias name defined for your machine. For example, when your public uri is https://<ip>:9443/jazz, the host name for your IP is actually *.ibm.com. In this case, you'd better set up the host name in server -> jazz advantaged properties -> search 'host name' and let it the same as in your public uri..


Thank you for the reply.

I'm noticing on my RQM console the following message when trying to add a link:

HttpException while processing OAuth information: Invalid consumer key. Consumer may not be registered

I looked up the friendsconfig.rdf file and noticed several entries in there. I deleted them all and redid that step and verified only 1 entry exists now. I recycled the web server but the message still appears.

I also added the public uri value to Host Name under Server - Advanced Properties as you suggested.

The additional message attached to the 500 error stated :

The proxy is not configured to allow the request to https://9.30.55.61:9443/jazz/oslc/workitems/catalog,


Any other thoughts on what's going wrong withe the keys? It's behaving as the instructions state and I approve the request in RTC.

0 votes


Permanent link
Hi,

I'm following the instructions in https://jazz.net/help-dev/rational-quality-manager/index.jsp under topic Setting up work item and defect integration with Rational Team Concert to setup the bridge between the 2 tools.

I verified I can get to each tool from the other's server. I set up the Cross-Server communication and approved the Key request in RTC.

I setup the public uri value with https://<hostname>:9443/jazz in both RTC and RQM, where <hostname> was the host for each of the tools.

Finally I went into the RQM project to setup the Linkage, but got the following error:

Unable to load URL: /jazz/proxy?uri=https%3A%2F%2F9.30.55.61%3A9443%2Fjazz%2Foslc%2Fworkitems%2Fcatalog, Status: 500

At some point I was able to get past this and actually see the RTC project area and select it, but after hitting OK on the Linkage page I got the following error on the screen:

Creating Project Area back link failed

Any ideas on what I'm doing wrong. Everything was going good until I got to the Linking step.


I forgot another point in above reply:
3. The alias name is being used instead of the public uri.
This could happen when there is alias name defined for your machine. For example, when your public uri is https://<ip>:9443/jazz, the host name for your IP is actually *.ibm.com. In this case, you'd better set up the host name in server -> jazz advantaged properties -> search 'host name' and let it the same as in your public uri..


Thank you for the reply.

I'm noticing on my RQM console the following message when trying to add a link:

HttpException while processing OAuth information: Invalid consumer key. Consumer may not be registered

I looked up the friendsconfig.rdf file and noticed several entries in there. I deleted them all and redid that step and verified only 1 entry exists now. I recycled the web server but the message still appears.

I also added the public uri value to Host Name under Server - Advanced Properties as you suggested.

The additional message attached to the 500 error stated :

The proxy is not configured to allow the request to https://9.30.55.61:9443/jazz/oslc/workitems/catalog,


Any other thoughts on what's going wrong withe the keys? It's behaving as the instructions state and I approve the request in RTC.

You might need to restart the server after you delete the old entries and reset up the new one. This is a known limitation. Let me know if this works for you.

0 votes


Permanent link
Hi,

I'm following the instructions in https://jazz.net/help-dev/rational-quality-manager/index.jsp under topic Setting up work item and defect integration with Rational Team Concert to setup the bridge between the 2 tools.

I verified I can get to each tool from the other's server. I set up the Cross-Server communication and approved the Key request in RTC.

I setup the public uri value with https://<hostname>:9443/jazz in both RTC and RQM, where <hostname> was the host for each of the tools.

Finally I went into the RQM project to setup the Linkage, but got the following error:

Unable to load URL: /jazz/proxy?uri=https%3A%2F%2F9.30.55.61%3A9443%2Fjazz%2Foslc%2Fworkitems%2Fcatalog, Status: 500

At some point I was able to get past this and actually see the RTC project area and select it, but after hitting OK on the Linkage page I got the following error on the screen:

Creating Project Area back link failed

Any ideas on what I'm doing wrong. Everything was going good until I got to the Linking step.


I forgot another point in above reply:
3. The alias name is being used instead of the public uri.
This could happen when there is alias name defined for your machine. For example, when your public uri is https://<ip>:9443/jazz, the host name for your IP is actually *.ibm.com. In this case, you'd better set up the host name in server -> jazz advantaged properties -> search 'host name' and let it the same as in your public uri..


Thank you for the reply.

I'm noticing on my RQM console the following message when trying to add a link:

HttpException while processing OAuth information: Invalid consumer key. Consumer may not be registered

I looked up the friendsconfig.rdf file and noticed several entries in there. I deleted them all and redid that step and verified only 1 entry exists now. I recycled the web server but the message still appears.

I also added the public uri value to Host Name under Server - Advanced Properties as you suggested.

The additional message attached to the 500 error stated :

The proxy is not configured to allow the request to https://9.30.55.61:9443/jazz/oslc/workitems/catalog,


Any other thoughts on what's going wrong withe the keys? It's behaving as the instructions state and I approve the request in RTC.

You might need to restart the server after you delete the old entries and reset up the new one. This is a known limitation. Let me know if this works for you.

I restarted the server and no longer get the error, but I'm not sure if that's because I took a step forward or a step backward.

When I try and add a link to the RQM Project I get a popup with the login page for RTC, which is good because that's what I"m trying to connect to. But when I type in my admin id/password and try to login I get a Connection Interrupted message in Firefox everytime. Same happens in IE.

Should I be getting this popup asking me to login to the RTC server?

0 votes


Permanent link
Hi,

I'm following the instructions in https://jazz.net/help-dev/rational-quality-manager/index.jsp under topic Setting up work item and defect integration with Rational Team Concert to setup the bridge between the 2 tools.

I verified I can get to each tool from the other's server. I set up the Cross-Server communication and approved the Key request in RTC.

I setup the public uri value with https://<hostname>:9443/jazz in both RTC and RQM, where <hostname> was the host for each of the tools.

Finally I went into the RQM project to setup the Linkage, but got the following error:

Unable to load URL: /jazz/proxy?uri=https%3A%2F%2F9.30.55.61%3A9443%2Fjazz%2Foslc%2Fworkitems%2Fcatalog, Status: 500

At some point I was able to get past this and actually see the RTC project area and select it, but after hitting OK on the Linkage page I got the following error on the screen:

Creating Project Area back link failed

Any ideas on what I'm doing wrong. Everything was going good until I got to the Linking step.


I forgot another point in above reply:
3. The alias name is being used instead of the public uri.
This could happen when there is alias name defined for your machine. For example, when your public uri is https://<ip>:9443/jazz, the host name for your IP is actually *.ibm.com. In this case, you'd better set up the host name in server -> jazz advantaged properties -> search 'host name' and let it the same as in your public uri..


Thank you for the reply.

I'm noticing on my RQM console the following message when trying to add a link:

HttpException while processing OAuth information: Invalid consumer key. Consumer may not be registered

I looked up the friendsconfig.rdf file and noticed several entries in there. I deleted them all and redid that step and verified only 1 entry exists now. I recycled the web server but the message still appears.

I also added the public uri value to Host Name under Server - Advanced Properties as you suggested.

The additional message attached to the 500 error stated :

The proxy is not configured to allow the request to https://9.30.55.61:9443/jazz/oslc/workitems/catalog,


Any other thoughts on what's going wrong withe the keys? It's behaving as the instructions state and I approve the request in RTC.

You might need to restart the server after you delete the old entries and reset up the new one. This is a known limitation. Let me know if this works for you.

I restarted the server and no longer get the error, but I'm not sure if that's because I took a step forward or a step backward.

When I try and add a link to the RQM Project I get a popup with the login page for RTC, which is good because that's what I"m trying to connect to. But when I type in my admin id/password and try to login I get a Connection Interrupted message in Firefox everytime. Same happens in IE.

Should I be getting this popup asking me to login to the RTC server?

The address of the pop-up is https://<server>:9443/jazz/auth/authrequired

0 votes


Permanent link
Hi,

I'm following the instructions in https://jazz.net/help-dev/rational-quality-manager/index.jsp under topic Setting up work item and defect integration with Rational Team Concert to setup the bridge between the 2 tools.

I verified I can get to each tool from the other's server. I set up the Cross-Server communication and approved the Key request in RTC.

I setup the public uri value with https://<hostname>:9443/jazz in both RTC and RQM, where <hostname> was the host for each of the tools.

Finally I went into the RQM project to setup the Linkage, but got the following error:

Unable to load URL: /jazz/proxy?uri=https%3A%2F%2F9.30.55.61%3A9443%2Fjazz%2Foslc%2Fworkitems%2Fcatalog, Status: 500

At some point I was able to get past this and actually see the RTC project area and select it, but after hitting OK on the Linkage page I got the following error on the screen:

Creating Project Area back link failed

Any ideas on what I'm doing wrong. Everything was going good until I got to the Linking step.


I forgot another point in above reply:
3. The alias name is being used instead of the public uri.
This could happen when there is alias name defined for your machine. For example, when your public uri is https://<ip>:9443/jazz, the host name for your IP is actually *.ibm.com. In this case, you'd better set up the host name in server -> jazz advantaged properties -> search 'host name' and let it the same as in your public uri..


Thank you for the reply.

I'm noticing on my RQM console the following message when trying to add a link:

HttpException while processing OAuth information: Invalid consumer key. Consumer may not be registered

I looked up the friendsconfig.rdf file and noticed several entries in there. I deleted them all and redid that step and verified only 1 entry exists now. I recycled the web server but the message still appears.

I also added the public uri value to Host Name under Server - Advanced Properties as you suggested.

The additional message attached to the 500 error stated :

The proxy is not configured to allow the request to https://9.30.55.61:9443/jazz/oslc/workitems/catalog,


Any other thoughts on what's going wrong withe the keys? It's behaving as the instructions state and I approve the request in RTC.

You might need to restart the server after you delete the old entries and reset up the new one. This is a known limitation. Let me know if this works for you.

I restarted the server and no longer get the error, but I'm not sure if that's because I took a step forward or a step backward.

When I try and add a link to the RQM Project I get a popup with the login page for RTC, which is good because that's what I"m trying to connect to. But when I type in my admin id/password and try to login I get a Connection Interrupted message in Firefox everytime. Same happens in IE.

Should I be getting this popup asking me to login to the RTC server?

The address of the pop-up is https://<server>:9443/jazz/auth/authrequired

Yes, this is intended. RQM server is accessing remote RTC data under authorization of RTC user. In this way, RQM doesn't have to know of your id/pw in RTC - This is an open API authentication technique, OAuth.

0 votes


Permanent link
Hi,

I'm following the instructions in https://jazz.net/help-dev/rational-quality-manager/index.jsp under topic Setting up work item and defect integration with Rational Team Concert to setup the bridge between the 2 tools.

I verified I can get to each tool from the other's server. I set up the Cross-Server communication and approved the Key request in RTC.

I setup the public uri value with https://<hostname>:9443/jazz in both RTC and RQM, where <hostname> was the host for each of the tools.

Finally I went into the RQM project to setup the Linkage, but got the following error:

Unable to load URL: /jazz/proxy?uri=https%3A%2F%2F9.30.55.61%3A9443%2Fjazz%2Foslc%2Fworkitems%2Fcatalog, Status: 500

At some point I was able to get past this and actually see the RTC project area and select it, but after hitting OK on the Linkage page I got the following error on the screen:

Creating Project Area back link failed

Any ideas on what I'm doing wrong. Everything was going good until I got to the Linking step.


I forgot another point in above reply:
3. The alias name is being used instead of the public uri.
This could happen when there is alias name defined for your machine. For example, when your public uri is https://<ip>:9443/jazz, the host name for your IP is actually *.ibm.com. In this case, you'd better set up the host name in server -> jazz advantaged properties -> search 'host name' and let it the same as in your public uri..


Thank you for the reply.

I'm noticing on my RQM console the following message when trying to add a link:

HttpException while processing OAuth information: Invalid consumer key. Consumer may not be registered

I looked up the friendsconfig.rdf file and noticed several entries in there. I deleted them all and redid that step and verified only 1 entry exists now. I recycled the web server but the message still appears.

I also added the public uri value to Host Name under Server - Advanced Properties as you suggested.

The additional message attached to the 500 error stated :

The proxy is not configured to allow the request to https://9.30.55.61:9443/jazz/oslc/workitems/catalog,


Any other thoughts on what's going wrong withe the keys? It's behaving as the instructions state and I approve the request in RTC.

You might need to restart the server after you delete the old entries and reset up the new one. This is a known limitation. Let me know if this works for you.

I restarted the server and no longer get the error, but I'm not sure if that's because I took a step forward or a step backward.

When I try and add a link to the RQM Project I get a popup with the login page for RTC, which is good because that's what I"m trying to connect to. But when I type in my admin id/password and try to login I get a Connection Interrupted message in Firefox everytime. Same happens in IE.

Should I be getting this popup asking me to login to the RTC server?

The address of the pop-up is https://<server>:9443/jazz/auth/authrequired

Yes, this is intended. RQM server is accessing remote RTC data under authorization of RTC user. In this way, RQM doesn't have to know of your id/pw in RTC - This is an open API authentication technique, OAuth.

Thanks Goshen.

I'm still getting the error message after attempting to authenticate to RTC. This occurs on 3 different machines with both IE and Firefox, and it happens almost instantly after trying to authenticate. The IE error message states it's something in Tomcat. I accessed the Server.XML file and checked the timeout settings, which were all fine.

Did your team encounter this while testing?





HTTP Status 408 - The time allowed for the login process has been exceeded. If you wish to continue you must either click back twice and re-click the link you requested or close and re-open your browser

--------------------------------------------------------------------------------

type Status report

message The time allowed for the login process has been exceeded. If you wish to continue you must either click back twice and re-click the link you requested or close and re-open your browser

description The client did not produce a request within the time that the server was prepared to wait (The time allowed for the login process has been exceeded. If you wish to continue you must either click back twice and re-click the link you requested or close and re-open your browser).


--------------------------------------------------------------------------------

Apache Tomcat/5.5.23

0 votes


Permanent link
Hi,

I'm following the instructions in https://jazz.net/help-dev/rational-quality-manager/index.jsp under topic Setting up work item and defect integration with Rational Team Concert to setup the bridge between the 2 tools.

I verified I can get to each tool from the other's server. I set up the Cross-Server communication and approved the Key request in RTC.

I setup the public uri value with https://<hostname>:9443/jazz in both RTC and RQM, where <hostname> was the host for each of the tools.

Finally I went into the RQM project to setup the Linkage, but got the following error:

Unable to load URL: /jazz/proxy?uri=https%3A%2F%2F9.30.55.61%3A9443%2Fjazz%2Foslc%2Fworkitems%2Fcatalog, Status: 500

At some point I was able to get past this and actually see the RTC project area and select it, but after hitting OK on the Linkage page I got the following error on the screen:

Creating Project Area back link failed

Any ideas on what I'm doing wrong. Everything was going good until I got to the Linking step.


I forgot another point in above reply:
3. The alias name is being used instead of the public uri.
This could happen when there is alias name defined for your machine. For example, when your public uri is https://<ip>:9443/jazz, the host name for your IP is actually *.ibm.com. In this case, you'd better set up the host name in server -> jazz advantaged properties -> search 'host name' and let it the same as in your public uri..


Thank you for the reply.

I'm noticing on my RQM console the following message when trying to add a link:

HttpException while processing OAuth information: Invalid consumer key. Consumer may not be registered

I looked up the friendsconfig.rdf file and noticed several entries in there. I deleted them all and redid that step and verified only 1 entry exists now. I recycled the web server but the message still appears.

I also added the public uri value to Host Name under Server - Advanced Properties as you suggested.

The additional message attached to the 500 error stated :

The proxy is not configured to allow the request to https://9.30.55.61:9443/jazz/oslc/workitems/catalog,


Any other thoughts on what's going wrong withe the keys? It's behaving as the instructions state and I approve the request in RTC.

You might need to restart the server after you delete the old entries and reset up the new one. This is a known limitation. Let me know if this works for you.

I restarted the server and no longer get the error, but I'm not sure if that's because I took a step forward or a step backward.

When I try and add a link to the RQM Project I get a popup with the login page for RTC, which is good because that's what I"m trying to connect to. But when I type in my admin id/password and try to login I get a Connection Interrupted message in Firefox everytime. Same happens in IE.

Should I be getting this popup asking me to login to the RTC server?

The address of the pop-up is https://<server>:9443/jazz/auth/authrequired

Yes, this is intended. RQM server is accessing remote RTC data under authorization of RTC user. In this way, RQM doesn't have to know of your id/pw in RTC - This is an open API authentication technique, OAuth.

Thanks Goshen.

I'm still getting the error message after attempting to authenticate to RTC. This occurs on 3 different machines with both IE and Firefox, and it happens almost instantly after trying to authenticate. The IE error message states it's something in Tomcat. I accessed the Server.XML file and checked the timeout settings, which were all fine.

Did your team encounter this while testing?





HTTP Status 408 - The time allowed for the login process has been exceeded. If you wish to continue you must either click back twice and re-click the link you requested or close and re-open your browser

--------------------------------------------------------------------------------

type Status report

message The time allowed for the login process has been exceeded. If you wish to continue you must either click back twice and re-click the link you requested or close and re-open your browser

description The client did not produce a request within the time that the server was prepared to wait (The time allowed for the login process has been exceeded. If you wish to continue you must either click back twice and re-click the link you requested or close and re-open your browser).


--------------------------------------------------------------------------------

Apache Tomcat/5.5.23



I'm also seeing this error in Firefox when trying to authenticate. This is after I type in my id/password and hit Login:

Invalid path to authentication servlet.: /j_security_check



https://<server>:9443/jazz/auth/j_security_check

0 votes


Permanent link
Hi,

I'm following the instructions in https://jazz.net/help-dev/rational-quality-manager/index.jsp under topic Setting up work item and defect integration with Rational Team Concert to setup the bridge between the 2 tools.

I verified I can get to each tool from the other's server. I set up the Cross-Server communication and approved the Key request in RTC.

I setup the public uri value with https://<hostname>:9443/jazz in both RTC and RQM, where <hostname> was the host for each of the tools.

Finally I went into the RQM project to setup the Linkage, but got the following error:

Unable to load URL: /jazz/proxy?uri=https%3A%2F%2F9.30.55.61%3A9443%2Fjazz%2Foslc%2Fworkitems%2Fcatalog, Status: 500

At some point I was able to get past this and actually see the RTC project area and select it, but after hitting OK on the Linkage page I got the following error on the screen:

Creating Project Area back link failed

Any ideas on what I'm doing wrong. Everything was going good until I got to the Linking step.


I forgot another point in above reply:
3. The alias name is being used instead of the public uri.
This could happen when there is alias name defined for your machine. For example, when your public uri is https://<ip>:9443/jazz, the host name for your IP is actually *.ibm.com. In this case, you'd better set up the host name in server -> jazz advantaged properties -> search 'host name' and let it the same as in your public uri..


Thank you for the reply.

I'm noticing on my RQM console the following message when trying to add a link:

HttpException while processing OAuth information: Invalid consumer key. Consumer may not be registered

I looked up the friendsconfig.rdf file and noticed several entries in there. I deleted them all and redid that step and verified only 1 entry exists now. I recycled the web server but the message still appears.

I also added the public uri value to Host Name under Server - Advanced Properties as you suggested.

The additional message attached to the 500 error stated :

The proxy is not configured to allow the request to https://9.30.55.61:9443/jazz/oslc/workitems/catalog,


Any other thoughts on what's going wrong withe the keys? It's behaving as the instructions state and I approve the request in RTC.

You might need to restart the server after you delete the old entries and reset up the new one. This is a known limitation. Let me know if this works for you.

I restarted the server and no longer get the error, but I'm not sure if that's because I took a step forward or a step backward.

When I try and add a link to the RQM Project I get a popup with the login page for RTC, which is good because that's what I"m trying to connect to. But when I type in my admin id/password and try to login I get a Connection Interrupted message in Firefox everytime. Same happens in IE.

Should I be getting this popup asking me to login to the RTC server?

The address of the pop-up is https://<server>:9443/jazz/auth/authrequired

Yes, this is intended. RQM server is accessing remote RTC data under authorization of RTC user. In this way, RQM doesn't have to know of your id/pw in RTC - This is an open API authentication technique, OAuth.

Thanks Goshen.

I'm still getting the error message after attempting to authenticate to RTC. This occurs on 3 different machines with both IE and Firefox, and it happens almost instantly after trying to authenticate. The IE error message states it's something in Tomcat. I accessed the Server.XML file and checked the timeout settings, which were all fine.

Did your team encounter this while testing?





HTTP Status 408 - The time allowed for the login process has been exceeded. If you wish to continue you must either click back twice and re-click the link you requested or close and re-open your browser

--------------------------------------------------------------------------------

type Status report

message The time allowed for the login process has been exceeded. If you wish to continue you must either click back twice and re-click the link you requested or close and re-open your browser

description The client did not produce a request within the time that the server was prepared to wait (The time allowed for the login process has been exceeded. If you wish to continue you must either click back twice and re-click the link you requested or close and re-open your browser).


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Apache Tomcat/5.5.23



I'm also seeing this error in Firefox when trying to authenticate. This is after I type in my id/password and hit Login:

Invalid path to authentication servlet.: /j_security_check



https://<server>:9443/jazz/auth/j_security_check

I din't hit this before but I would suggest delete the cache/cookie in your browser and then do it again. It might help.

These wiki pages are also worthy read.
https://jazz.net/wiki/bin/view/Main/CALMRTCRQMSmokeInstall
https://jazz.net/wiki/bin/view/Main/CALMRTCSmokeSetUp

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Question asked: Jun 15 '09, 11:51 p.m.

Question was seen: 16,637 times

Last updated: Jun 15 '09, 11:51 p.m.

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