CLM 6.0 - Problem accessing dashboard
An error occurred while retrieving the dashboard:
HTTP/1.1 500 Internal Server Error
/ccm/web/dojo/../../service/com.ibm.team.dashboard.common.internal.service.IDashboardRestService/dashboard?projectName=Scrum%20Project%20Area&dojo.preventCache=1429698677337
com.ibm.team.jfs.app.http.HttpMethodNotAllowedException: Method Not Allowed
<H1>Error Page Exception</H1>
<H4>SRVE0260E: The server cannot use the error page specified for your application to handle the Original Exception printed below.</H4>
<BR><H3>Original Exception: </H3>
<B>Error Message: </B>javax.servlet.ServletException: Failed to determine authentication method. The URL from the request is: https://wegsfes19344-be:9080/jts<BR>
<B>Error Code: </B>500<BR>
<B>Target Servlet: </B>equinoxbridgeservlet<BR>
<B>Error Stack: </B><BR>
javax.net.ssl.SSLException: Unrecognized SSL message, plaintext connection?
<BR>
at com.ibm.jsse2.b.c(b.java:153)
<BR>
at com.ibm.jsse2.b.a(b.java:13)
<BR>
at com.ibm.jsse2.SSLSocketImpl.a(SSLSocketImpl.java:313)
<BR>
at com.ibm.jsse2.SSLSocketImpl.h(SSLSocketImpl.java:63)
<BR>
at com.ibm.jsse2.SSLSocketImpl.a(SSLSocketImpl.java:316)
<BR>
at com.ibm.jsse2.SSLSocketImpl.startHandshake(SSLSocketImpl.java:220)
<BR>
at org.apache.http.conn.ssl.SSLSocketFactory.connectSocket(SSLSocketFactory.java:535)
<BR>
at org.apache.http.conn.ssl.SSLSocketFactory.connectSocket(SSLSocketFactory.java:403)
<BR>
at org.apache.http.impl.conn.DefaultClientConnectionOperator.openConnection(DefaultClientConnectionOperator.java:177)
<BR>
at org.apache.http.impl.conn.AbstractPoolEntry.open(AbstractPoolEntry.java:144)
<BR>
at org.apache.http.impl.conn.AbstractPooledConnAdapter.open(AbstractPooledConnAdapter.java:131)
<BR>
at org.apache.http.impl.client.DefaultRequestDirector.tryConnect(DefaultRequestDirector.java:611)
<BR>
at org.apache.http.impl.client.DefaultRequestDirector.execute(DefaultRequestDirector.java:446)
<BR>
at org.apache.http.impl.client.AbstractHttpClient.doExecute(AbstractHttpClient.java:863)
<BR>
at org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:82)
<BR>
at org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:106)
<BR>
at com.ibm.team.repository.service.internal.identity.UserIdentityHelper.determineAuthMethod(UserIdentityHelper.java:134)
<BR>
at com.ibm.team.repository.service.internal.identity.UserIdentityHelper.determineAuthMethod(UserIdentityHelper.java:99)
<BR>
at com.ibm.team.repository.service.internal.identity.UserIdentityHelper.getAuthMethod(UserIdentityHelper.java:316)
<BR>
at com.ibm.team.repository.servlet.AbstractTeamServerServlet.handleAuthentication(AbstractTeamServerServlet.java:2034)
<BR>
at com.ibm.team.repository.servlet.AbstractTeamServerServlet.service(AbstractTeamServerServlet.java:1756)
<BR>
at javax.servlet.http.HttpServlet.service(HttpServlet.java:668)
<BR>
at org.eclipse.equinox.http.registry.internal.ServletManager$ServletWrapper.service(ServletManager.java:180)
<BR>
at org.eclipse.equinox.http.servlet.internal.ServletRegistration.service(ServletRegistration.java:61)
<BR>
at org.eclipse.equinox.http.servlet.internal.ProxyServlet.processAlias(ProxyServlet.java:126)
<BR>
at org.eclipse.equinox.http.servlet.internal.ProxyServlet.service(ProxyServlet.java:76)
<BR>
at javax.servlet.http.HttpServlet.service(HttpServlet.java:668)
<BR>
at org.eclipse.equinox.servletbridge.BridgeServlet.service(BridgeServlet.java:120)
<BR>
at com.ibm.team.repository.server.servletbridge.JazzServlet.service(JazzServlet.java:74)
<BR>
at javax.servlet.http.HttpServlet.service(HttpServlet.java:668)
<BR>
at com.ibm.ws.webcontainer.servlet.ServletWrapper.service(ServletWrapper.java:1225)
<BR>
at com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest(ServletWrapper.java:775)
<BR>
at com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest(ServletWrapper.java:457)
<BR>
at com.ibm.ws.webcontainer.servlet.ServletWrapperImpl.handleRequest(ServletWrapperImpl.java:178)
<BR>
at com.ibm.ws.webcontainer.filter.WebAppFilterChain.invokeTarget(WebAppFilterChain.java:136)
<BR>
at com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(WebAppFilterChain.java:97)
<BR>
at com.ibm.team.repository.server.servletbridge.BridgeFilter.processDelegate(BridgeFilter.java:165)
<BR>
at com.ibm.team.repository.server.servletbridge.BridgeFilter.doFilter(BridgeFilter.java:198)
<BR>
at com.ibm.ws.webcontainer.filter.FilterInstanceWrapper.doFilter(FilterInstanceWrapper.java:195)
<BR>
at com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(WebAppFilterChain.java:91)
<BR>
at com.ibm.ws.webcontainer.filter.WebAppFilterManager.doFilter(WebAppFilterManager.java:928)
<BR>
at com.ibm.ws.webcontainer.filter.WebAppFilterManager.invokeFilters(WebAppFilterManager.java:1025)
<BR>
at com.ibm.ws.webcontainer.servlet.CacheServletWrapper.handleRequest(CacheServletWrapper.java:87)
<BR>
at com.ibm.ws.webcontainer.WebContainer.handleRequest(WebContainer.java:908)
<BR>
at com.ibm.ws.webcontainer.WSWebContainer.handleRequest(WSWebContainer.java:1662)
<BR>
at com.ibm.ws.webcontainer.channel.WCChannelLink.ready(WCChannelLink.java:195)
<BR>
at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleDiscrimination(HttpInboundLink.java:459)
<BR>
at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleNewRequest(HttpInboundLink.java:526)
<BR>
at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.processRequest(HttpInboundLink.java:312)
<BR>
at com.ibm.ws.http.channel.inbound.impl.HttpICLReadCallback.complete(HttpICLReadCallback.java:87)
<BR>
at com.ibm.ws.tcp.channel.impl.AioReadCompletionListener.futureCompleted(AioReadCompletionListener.java:165)
<BR>
at com.ibm.io.async.AbstractAsyncFuture.invokeCallback(AbstractAsyncFuture.java:217)
<BR>
at com.ibm.io.async.AsyncChannelFuture.fireCompletionActions(AsyncChannelFuture.java:161)
<BR>
at com.ibm.io.async.AsyncFuture.completed(AsyncFuture.java:138)
<BR>
at com.ibm.io.async.ResultHandler.complete(ResultHandler.java:204)
<BR>
at com.ibm.io.async.ResultHandler.runEventProcessingLoop(ResultHandler.java:775)
<BR>
at com.ibm.io.async.ResultHandler$2.run(ResultHandler.java:905)
<BR>
at com.ibm.ws.util.ThreadPool$Worker.run(ThreadPool.java:1815)
<BR>
<BR>
<BR><BR><H3>Error Page Exception: </H3>
<B>Error Message: </B>HTTP method POST is not supported by this URL<BR>
<B>Error Code: </B>405<BR>
<B>Target Servlet: </B>errorhandler<BR>
<B>Error Stack: </B><BR>
com.ibm.ws.webcontainer.webapp.WebAppErrorReport: HTTP method POST is not supported by this URL
<BR>
at com.ibm.ws.webcontainer.webapp.WebAppDispatcherContext.sendError(WebAppDispatcherContext.java:626)
<BR>
at com.ibm.ws.webcontainer.webapp.WebAppDispatcherContext.sendError(WebAppDispatcherContext.java:656)
<BR>
at com.ibm.ws.webcontainer.srt.SRTServletResponse.sendError(SRTServletResponse.java:1255)
<BR>
at javax.servlet.http.HttpServlet.doPost(HttpServlet.java:294)
<BR>
at javax.servlet.http.HttpServlet.service(HttpServlet.java:595)
<BR>
at javax.servlet.http.HttpServlet.service(HttpServlet.java:668)
<BR>
at com.ibm.ws.webcontainer.servlet.ServletWrapper.service(ServletWrapper.java:1225)
<BR>
at com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest(ServletWrapper.java:775)
<BR>
at com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest(ServletWrapper.java:457)
<BR>
at com.ibm.ws.webcontainer.servlet.ServletWrapperImpl.handleRequest(ServletWrapperImpl.java:178)
<BR>
at com.ibm.ws.webcontainer.filter.WebAppFilterChain.invokeTarget(WebAppFilterChain.java:136)
<BR>
at com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(WebAppFilterChain.java:79)
<BR>
at com.ibm.ws.webcontainer.filter.WebAppFilterManager.doFilter(WebAppFilterManager.java:928)
<BR>
at com.ibm.ws.webcontainer.filter.WebAppFilterManager.invokeFilters(WebAppFilterManager.java:1025)
<BR>
at com.ibm.ws.webcontainer.webapp.WebAppRequestDispatcher.dispatch(WebAppRequestDispatcher.java:1384)
<BR>
at com.ibm.ws.webcontainer.webapp.WebAppRequestDispatcher.forward(WebAppRequestDispatcher.java:193)
<BR>
at com.ibm.ws.webcontainer.webapp.WebApp.sendError(WebApp.java:3263)
<BR>
at com.ibm.ws.webcontainer.webapp.WebApp.handleException(WebApp.java:3791)
<BR>
at com.ibm.ws.webcontainer.servlet.CacheServletWrapper.handleRequest(CacheServletWrapper.java:89)
<BR>
at com.ibm.ws.webcontainer.WebContainer.handleRequest(WebContainer.java:908)
<BR>
at com.ibm.ws.webcontainer.WSWebContainer.handleRequest(WSWebContainer.java:1662)
<BR>
at com.ibm.ws.webcontainer.channel.WCChannelLink.ready(WCChannelLink.java:195)
<BR>
at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleDiscrimination(HttpInboundLink.java:459)
<BR>
at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleNewRequest(HttpInboundLink.java:526)
<BR>
at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.processRequest(HttpInboundLink.java:312)
<BR>
at com.ibm.ws.http.channel.inbound.impl.HttpICLReadCallback.complete(HttpICLReadCallback.java:87)
<BR>
at com.ibm.ws.tcp.channel.impl.AioReadCompletionListener.futureCompleted(AioReadCompletionListener.java:165)
<BR>
at com.ibm.io.async.AbstractAsyncFuture.invokeCallback(AbstractAsyncFuture.java:217)
<BR>
at com.ibm.io.async.AsyncChannelFuture.fireCompletionActions(AsyncChannelFuture.java:161)
<BR>
at com.ibm.io.async.AsyncFuture.completed(AsyncFuture.java:138)
<BR>
at com.ibm.io.async.ResultHandler.complete(ResultHandler.java:204)
<BR>
at com.ibm.io.async.ResultHandler.runEventProcessingLoop(ResultHandler.java:775)
<BR>
at com.ibm.io.async.ResultHandler$2.run(ResultHandler.java:905)
<BR>
at com.ibm.ws.util.ThreadPool$Worker.run(ThreadPool.java:1815)
<BR>
<BR>
at sun.reflect.NativeConstructorAccessorImpl.newInstance0(Native Method)
at sun.reflect.NativeConstructorAccessorImpl.newInstance(NativeConstructorAccessorImpl.java:56)
at sun.reflect.DelegatingConstructorAccessorImpl.newInstance(DelegatingConstructorAccessorImpl.java:39)
at java.lang.reflect.Constructor.newInstance(Constructor.java:527)
at com.ibm.team.jfs.app.util.ErrorUtils.handleErrorResponse(ErrorUtils.java:480)
at com.ibm.team.jfs.app.util.ErrorUtils.handleErrorResponse(ErrorUtils.java:405)
at com.ibm.team.dashboard.service.internal.jfs.HttpUtil.throwJfsHttpException(HttpUtil.java:252)
at com.ibm.team.dashboard.service.internal.jfs.HttpUtil.checkResponse(HttpUtil.java:86)
at com.ibm.team.dashboard.service.internal.jfs.HttpResourceClient.executeRequest(HttpResourceClient.java:343)
at com.ibm.team.dashboard.service.internal.jfs.DashboardClient.runSparqlQueryRaw(DashboardClient.java:224)
at com.ibm.team.dashboard.service.internal.jfs.DashboardClient.runSparqlQuery(DashboardClient.java:199)
at com.ibm.team.dashboard.service.internal.legacy.LegacyDashboardRestService.getDashboard(LegacyDashboardRestService.java:232)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:60)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:37)
at java.lang.reflect.Method.invoke(Method.java:611)
at org.eclipse.soda.sat.core.internal.record.ExportProxyServiceRecord.invoke(ExportProxyServiceRecord.java:361)
at org.eclipse.soda.sat.core.internal.record.ExportProxyServiceRecord.access$0(ExportProxyServiceRecord.java:347)
at org.eclipse.soda.sat.core.internal.record.ExportProxyServiceRecord$ExportedServiceInvocationHandler.invoke(ExportProxyServiceRecord.java:56)
at com.sun.proxy.$Proxy1535.getDashboard(Unknown Source)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:60)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:37)
at java.lang.reflect.Method.invoke(Method.java:611)
at com.ibm.team.repository.servlet.AbstractTeamServerServlet.doModelledRestService(AbstractTeamServerServlet.java:570)
at com.ibm.team.repository.servlet.AbstractTeamServerServlet.handleRequest2(AbstractTeamServerServlet.java:2474)
at com.ibm.team.repository.servlet.AbstractTeamServerServlet.handleRequest(AbstractTeamServerServlet.java:2265)
at com.ibm.team.repository.servlet.AbstractTeamServerServlet.service(AbstractTeamServerServlet.java:1782)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:668)
at org.eclipse.equinox.http.registry.internal.ServletManager$ServletWrapper.service(ServletManager.java:180)
at org.eclipse.equinox.http.servlet.internal.ServletRegistration.service(ServletRegistration.java:61)
at org.eclipse.equinox.http.servlet.internal.ProxyServlet.processAlias(ProxyServlet.java:126)
at org.eclipse.equinox.http.servlet.internal.ProxyServlet.service(ProxyServlet.java:76)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:668)
at org.eclipse.equinox.servletbridge.BridgeServlet.service(BridgeServlet.java:120)
at com.ibm.team.repository.server.servletbridge.JazzServlet.service(JazzServlet.java:74)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:668)
at com.ibm.ws.webcontainer.servlet.ServletWrapper.service(ServletWrapper.java:1225)
at com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest(ServletWrapper.java:775)
at com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest(ServletWrapper.java:457)
at com.ibm.ws.webcontainer.servlet.ServletWrapperImpl.handleRequest(ServletWrapperImpl.java:178)
at com.ibm.ws.webcontainer.filter.WebAppFilterChain.invokeTarget(WebAppFilterChain.java:136)
at com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(WebAppFilterChain.java:97)
at com.ibm.team.repository.server.servletbridge.BridgeFilter.processDelegate(BridgeFilter.java:165)
at com.ibm.team.repository.server.servletbridge.BridgeFilter.doFilter(BridgeFilter.java:198)
at com.ibm.ws.webcontainer.filter.FilterInstanceWrapper.doFilter(FilterInstanceWrapper.java:195)
at com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(WebAppFilterChain.java:91)
at com.ibm.ws.webcontainer.filter.WebAppFilterManager.doFilter(WebAppFilterManager.java:928)
at com.ibm.ws.webcontainer.filter.WebAppFilterManager.invokeFilters(WebAppFilterManager.java:1025)
at com.ibm.ws.webcontainer.servlet.CacheServletWrapper.handleRequest(CacheServletWrapper.java:87)
at com.ibm.ws.webcontainer.WebContainer.handleRequest(WebContainer.java:908)
at com.ibm.ws.webcontainer.WSWebContainer.handleRequest(WSWebContainer.java:1662)
at com.ibm.ws.webcontainer.channel.WCChannelLink.ready(WCChannelLink.java:195)
at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleDiscrimination(HttpInboundLink.java:459)
at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleNewRequest(HttpInboundLink.java:526)
at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.processRequest(HttpInboundLink.java:312)
at com.ibm.ws.http.channel.inbound.impl.HttpICLReadCallback.complete(HttpICLReadCallback.java:87)
at com.ibm.ws.tcp.channel.impl.AioReadCompletionListener.futureCompleted(AioReadCompletionListener.java:165)
at com.ibm.io.async.AbstractAsyncFuture.invokeCallback(AbstractAsyncFuture.java:217)
at com.ibm.io.async.AsyncChannelFuture.fireCompletionActions(AsyncChannelFuture.java:161)
at com.ibm.io.async.AsyncFuture.completed(AsyncFuture.java:138)
at com.ibm.io.async.ResultHandler.complete(ResultHandler.java:204)
at com.ibm.io.async.ResultHandler.runEventProcessingLoop(ResultHandler.java:775)
at com.ibm.io.async.ResultHandler$2.run(ResultHandler.java:905)
at com.ibm.ws.util.ThreadPool$Worker.run(ThreadPool.java:1815)
Accepted answer
2 other answers
One possible cause is that you are using a SSL connection on a non SSL port. i.e. https to a http server: See:
http://stackoverflow.com/questions/6532273/unrecognized-ssl-message-plaintext-connection-exception
Check that you are using a SSL port to communicate with your server and the server is configured to use the right SSL port to communicate with the other servers in your CLM environment, RTC <-> JTS.
Another possible cause could be due to a proxy server or gateway between your browser and server where the wrong SSL protocol is being used
See this forum post on how to debug this issue:
https://jazz.net/forum/questions/166881/rtc-jenkins-connection-over-ssl
Enjoy,
Simon
Hi Simon,
thank you for responding!!
We verified again and this doesn't seem to be an SSL issue. We can access using one JazzAdmin user (non-LDAP) but LDAP user is getting this problem.
Also, can there be a problem with the licenses. We are currently using CLM 5.0 licenses with this software.
Regards,
Ritika