CLM 6.0 - Problem accessing dashboard
We have installed CLM 6.0 M7 version with JRS M11 version and are facing error while accessing dashboard. Please assist.
An error occurred while retrieving the dashboard:
HTTP/1.1 500 Internal Server Error
com.ibm.team.jfs.app.http.HttpMethodNotAllowedException: Method Not Allowed
<H1>Error Page Exception</H1>
<H4>SRVE0260E: The server cannot use the error page specified for your application to handle the Original Exception printed below.</H4>
<BR><H3>Original Exception: </H3>
<B>Error Message: </B>javax.servlet.ServletException: Failed to determine authentication method. The URL from the request is: https://wegsfes19344-be:9080/jts<BR>
<B>Error Code: </B>500<BR>
<B>Target Servlet: </B>equinoxbridgeservlet<BR>
<B>Error Stack: </B><BR>
javax.net.ssl.SSLException: Unrecognized SSL message, plaintext connection?
<BR>
at com.ibm.jsse2.b.c(b.java:153)
<BR>
at com.ibm.jsse2.b.a(b.java:13)
<BR>
at com.ibm.jsse2.SSLSocketImpl.a(SSLSocketImpl.java:313)
<BR>
at com.ibm.jsse2.SSLSocketImpl.h(SSLSocketImpl.java:63)
<BR>
at com.ibm.jsse2.SSLSocketImpl.a(SSLSocketImpl.java:316)
<BR>
at com.ibm.jsse2.SSLSocketImpl.startHandshake(SSLSocketImpl.java:220)
<BR>
at org.apache.http.conn.ssl.SSLSocketFactory.connectSocket(SSLSocketFactory.java:535)
<BR>
at org.apache.http.conn.ssl.SSLSocketFactory.connectSocket(SSLSocketFactory.java:403)
<BR>
at org.apache.http.impl.conn.DefaultClientConnectionOperator.openConnection(DefaultClientConnectionOperator.java:177)
<BR>
at org.apache.http.impl.conn.AbstractPoolEntry.open(AbstractPoolEntry.java:144)
<BR>
at org.apache.http.impl.conn.AbstractPooledConnAdapter.open(AbstractPooledConnAdapter.java:131)
<BR>
at org.apache.http.impl.client.DefaultRequestDirector.tryConnect(DefaultRequestDirector.java:611)
<BR>
at org.apache.http.impl.client.DefaultRequestDirector.execute(DefaultRequestDirector.java:446)
<BR>
at org.apache.http.impl.client.AbstractHttpClient.doExecute(AbstractHttpClient.java:863)
<BR>
at org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:82)
<BR>
at org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:106)
<BR>
at com.ibm.team.repository.service.internal.identity.UserIdentityHelper.determineAuthMethod(UserIdentityHelper.java:134)
<BR>
at com.ibm.team.repository.service.internal.identity.UserIdentityHelper.determineAuthMethod(UserIdentityHelper.java:99)
<BR>
at com.ibm.team.repository.service.internal.identity.UserIdentityHelper.getAuthMethod(UserIdentityHelper.java:316)
<BR>
at com.ibm.team.repository.servlet.AbstractTeamServerServlet.handleAuthentication(AbstractTeamServerServlet.java:2034)
<BR>
at com.ibm.team.repository.servlet.AbstractTeamServerServlet.service(AbstractTeamServerServlet.java:1756)
<BR>
at javax.servlet.http.HttpServlet.service(HttpServlet.java:668)
<BR>
at org.eclipse.equinox.http.registry.internal.ServletManager$ServletWrapper.service(ServletManager.java:180)
<BR>
at org.eclipse.equinox.http.servlet.internal.ServletRegistration.service(ServletRegistration.java:61)
<BR>
at org.eclipse.equinox.http.servlet.internal.ProxyServlet.processAlias(ProxyServlet.java:126)
<BR>
at org.eclipse.equinox.http.servlet.internal.ProxyServlet.service(ProxyServlet.java:76)
<BR>
at javax.servlet.http.HttpServlet.service(HttpServlet.java:668)
<BR>
at org.eclipse.equinox.servletbridge.BridgeServlet.service(BridgeServlet.java:120)
<BR>
at com.ibm.team.repository.server.servletbridge.JazzServlet.service(JazzServlet.java:74)
<BR>
at javax.servlet.http.HttpServlet.service(HttpServlet.java:668)
<BR>
at com.ibm.ws.webcontainer.servlet.ServletWrapper.service(ServletWrapper.java:1225)
<BR>
at com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest(ServletWrapper.java:775)
<BR>
at com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest(ServletWrapper.java:457)
<BR>
at com.ibm.ws.webcontainer.servlet.ServletWrapperImpl.handleRequest(ServletWrapperImpl.java:178)
<BR>
at com.ibm.ws.webcontainer.filter.WebAppFilterChain.invokeTarget(WebAppFilterChain.java:136)
<BR>
at com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(WebAppFilterChain.java:97)
<BR>
at com.ibm.team.repository.server.servletbridge.BridgeFilter.processDelegate(BridgeFilter.java:165)
<BR>
at com.ibm.team.repository.server.servletbridge.BridgeFilter.doFilter(BridgeFilter.java:198)
<BR>
at com.ibm.ws.webcontainer.filter.FilterInstanceWrapper.doFilter(FilterInstanceWrapper.java:195)
<BR>
at com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(WebAppFilterChain.java:91)
<BR>
at com.ibm.ws.webcontainer.filter.WebAppFilterManager.doFilter(WebAppFilterManager.java:928)
<BR>
at com.ibm.ws.webcontainer.filter.WebAppFilterManager.invokeFilters(WebAppFilterManager.java:1025)
<BR>
at com.ibm.ws.webcontainer.servlet.CacheServletWrapper.handleRequest(CacheServletWrapper.java:87)
<BR>
at com.ibm.ws.webcontainer.WebContainer.handleRequest(WebContainer.java:908)
<BR>
at com.ibm.ws.webcontainer.WSWebContainer.handleRequest(WSWebContainer.java:1662)
<BR>
at com.ibm.ws.webcontainer.channel.WCChannelLink.ready(WCChannelLink.java:195)
<BR>
at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleDiscrimination(HttpInboundLink.java:459)
<BR>
at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleNewRequest(HttpInboundLink.java:526)
<BR>
at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.processRequest(HttpInboundLink.java:312)
<BR>
at com.ibm.ws.http.channel.inbound.impl.HttpICLReadCallback.complete(HttpICLReadCallback.java:87)
<BR>
at com.ibm.ws.tcp.channel.impl.AioReadCompletionListener.futureCompleted(AioReadCompletionListener.java:165)
<BR>
at com.ibm.io.async.AbstractAsyncFuture.invokeCallback(AbstractAsyncFuture.java:217)
<BR>
at com.ibm.io.async.AsyncChannelFuture.fireCompletionActions(AsyncChannelFuture.java:161)
<BR>
at com.ibm.io.async.AsyncFuture.completed(AsyncFuture.java:138)
<BR>
at com.ibm.io.async.ResultHandler.complete(ResultHandler.java:204)
<BR>
at com.ibm.io.async.ResultHandler.runEventProcessingLoop(ResultHandler.java:775)
<BR>
at com.ibm.io.async.ResultHandler$2.run(ResultHandler.java:905)
<BR>
at com.ibm.ws.util.ThreadPool$Worker.run(ThreadPool.java:1815)
<BR>
<BR>
<BR><BR><H3>Error Page Exception: </H3>
<B>Error Message: </B>HTTP method POST is not supported by this URL<BR>
<B>Error Code: </B>405<BR>
<B>Target Servlet: </B>errorhandler<BR>
<B>Error Stack: </B><BR>
com.ibm.ws.webcontainer.webapp.WebAppErrorReport: HTTP method POST is not supported by this URL
<BR>
at com.ibm.ws.webcontainer.webapp.WebAppDispatcherContext.sendError(WebAppDispatcherContext.java:626)
<BR>
at com.ibm.ws.webcontainer.webapp.WebAppDispatcherContext.sendError(WebAppDispatcherContext.java:656)
<BR>
at com.ibm.ws.webcontainer.srt.SRTServletResponse.sendError(SRTServletResponse.java:1255)
<BR>
at javax.servlet.http.HttpServlet.doPost(HttpServlet.java:294)
<BR>
at javax.servlet.http.HttpServlet.service(HttpServlet.java:595)
<BR>
at javax.servlet.http.HttpServlet.service(HttpServlet.java:668)
<BR>
at com.ibm.ws.webcontainer.servlet.ServletWrapper.service(ServletWrapper.java:1225)
<BR>
at com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest(ServletWrapper.java:775)
<BR>
at com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest(ServletWrapper.java:457)
<BR>
at com.ibm.ws.webcontainer.servlet.ServletWrapperImpl.handleRequest(ServletWrapperImpl.java:178)
<BR>
at com.ibm.ws.webcontainer.filter.WebAppFilterChain.invokeTarget(WebAppFilterChain.java:136)
<BR>
at com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(WebAppFilterChain.java:79)
<BR>
at com.ibm.ws.webcontainer.filter.WebAppFilterManager.doFilter(WebAppFilterManager.java:928)
<BR>
at com.ibm.ws.webcontainer.filter.WebAppFilterManager.invokeFilters(WebAppFilterManager.java:1025)
<BR>
at com.ibm.ws.webcontainer.webapp.WebAppRequestDispatcher.dispatch(WebAppRequestDispatcher.java:1384)
<BR>
at com.ibm.ws.webcontainer.webapp.WebAppRequestDispatcher.forward(WebAppRequestDispatcher.java:193)
<BR>
at com.ibm.ws.webcontainer.webapp.WebApp.sendError(WebApp.java:3263)
<BR>
at com.ibm.ws.webcontainer.webapp.WebApp.handleException(WebApp.java:3791)
<BR>
at com.ibm.ws.webcontainer.servlet.CacheServletWrapper.handleRequest(CacheServletWrapper.java:89)
<BR>
at com.ibm.ws.webcontainer.WebContainer.handleRequest(WebContainer.java:908)
<BR>
at com.ibm.ws.webcontainer.WSWebContainer.handleRequest(WSWebContainer.java:1662)
<BR>
at com.ibm.ws.webcontainer.channel.WCChannelLink.ready(WCChannelLink.java:195)
<BR>
at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleDiscrimination(HttpInboundLink.java:459)
<BR>
at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleNewRequest(HttpInboundLink.java:526)
<BR>
at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.processRequest(HttpInboundLink.java:312)
<BR>
at com.ibm.ws.http.channel.inbound.impl.HttpICLReadCallback.complete(HttpICLReadCallback.java:87)
<BR>
at com.ibm.ws.tcp.channel.impl.AioReadCompletionListener.futureCompleted(AioReadCompletionListener.java:165)
<BR>
at com.ibm.io.async.AbstractAsyncFuture.invokeCallback(AbstractAsyncFuture.java:217)
<BR>
at com.ibm.io.async.AsyncChannelFuture.fireCompletionActions(AsyncChannelFuture.java:161)
<BR>
at com.ibm.io.async.AsyncFuture.completed(AsyncFuture.java:138)
<BR>
at com.ibm.io.async.ResultHandler.complete(ResultHandler.java:204)
<BR>
at com.ibm.io.async.ResultHandler.runEventProcessingLoop(ResultHandler.java:775)
<BR>
at com.ibm.io.async.ResultHandler$2.run(ResultHandler.java:905)
<BR>
at com.ibm.ws.util.ThreadPool$Worker.run(ThreadPool.java:1815)
<BR>
<BR>
at sun.reflect.NativeConstructorAccessorImpl.newInstance0(Native Method)
at sun.reflect.NativeConstructorAccessorImpl.newInstance(NativeConstructorAccessorImpl.java:56)
at sun.reflect.DelegatingConstructorAccessorImpl.newInstance(DelegatingConstructorAccessorImpl.java:39)
at java.lang.reflect.Constructor.newInstance(Constructor.java:527)
at com.ibm.team.jfs.app.util.ErrorUtils.handleErrorResponse(ErrorUtils.java:480)
at com.ibm.team.jfs.app.util.ErrorUtils.handleErrorResponse(ErrorUtils.java:405)
at com.ibm.team.dashboard.service.internal.jfs.HttpUtil.throwJfsHttpException(HttpUtil.java:252)
at com.ibm.team.dashboard.service.internal.jfs.HttpUtil.checkResponse(HttpUtil.java:86)
at com.ibm.team.dashboard.service.internal.jfs.HttpResourceClient.executeRequest(HttpResourceClient.java:343)
at com.ibm.team.dashboard.service.internal.jfs.DashboardClient.runSparqlQueryRaw(DashboardClient.java:224)
at com.ibm.team.dashboard.service.internal.jfs.DashboardClient.runSparqlQuery(DashboardClient.java:199)
at com.ibm.team.dashboard.service.internal.legacy.LegacyDashboardRestService.getDashboard(LegacyDashboardRestService.java:232)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:60)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:37)
at java.lang.reflect.Method.invoke(Method.java:611)
at org.eclipse.soda.sat.core.internal.record.ExportProxyServiceRecord.invoke(ExportProxyServiceRecord.java:361)
at org.eclipse.soda.sat.core.internal.record.ExportProxyServiceRecord.access$0(ExportProxyServiceRecord.java:347)
at org.eclipse.soda.sat.core.internal.record.ExportProxyServiceRecord$ExportedServiceInvocationHandler.invoke(ExportProxyServiceRecord.java:56)
at com.sun.proxy.$Proxy1535.getDashboard(Unknown Source)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:60)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:37)
at java.lang.reflect.Method.invoke(Method.java:611)
at com.ibm.team.repository.servlet.AbstractTeamServerServlet.doModelledRestService(AbstractTeamServerServlet.java:570)
at com.ibm.team.repository.servlet.AbstractTeamServerServlet.handleRequest2(AbstractTeamServerServlet.java:2474)
at com.ibm.team.repository.servlet.AbstractTeamServerServlet.handleRequest(AbstractTeamServerServlet.java:2265)
at com.ibm.team.repository.servlet.AbstractTeamServerServlet.service(AbstractTeamServerServlet.java:1782)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:668)
at org.eclipse.equinox.http.registry.internal.ServletManager$ServletWrapper.service(ServletManager.java:180)
at org.eclipse.equinox.http.servlet.internal.ServletRegistration.service(ServletRegistration.java:61)
at org.eclipse.equinox.http.servlet.internal.ProxyServlet.processAlias(ProxyServlet.java:126)
at org.eclipse.equinox.http.servlet.internal.ProxyServlet.service(ProxyServlet.java:76)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:668)
at org.eclipse.equinox.servletbridge.BridgeServlet.service(BridgeServlet.java:120)
at com.ibm.team.repository.server.servletbridge.JazzServlet.service(JazzServlet.java:74)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:668)
at com.ibm.ws.webcontainer.servlet.ServletWrapper.service(ServletWrapper.java:1225)
at com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest(ServletWrapper.java:775)
at com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest(ServletWrapper.java:457)
at com.ibm.ws.webcontainer.servlet.ServletWrapperImpl.handleRequest(ServletWrapperImpl.java:178)
at com.ibm.ws.webcontainer.filter.WebAppFilterChain.invokeTarget(WebAppFilterChain.java:136)
at com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(WebAppFilterChain.java:97)
at com.ibm.team.repository.server.servletbridge.BridgeFilter.processDelegate(BridgeFilter.java:165)
at com.ibm.team.repository.server.servletbridge.BridgeFilter.doFilter(BridgeFilter.java:198)
at com.ibm.ws.webcontainer.filter.FilterInstanceWrapper.doFilter(FilterInstanceWrapper.java:195)
at com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(WebAppFilterChain.java:91)
at com.ibm.ws.webcontainer.filter.WebAppFilterManager.doFilter(WebAppFilterManager.java:928)
at com.ibm.ws.webcontainer.filter.WebAppFilterManager.invokeFilters(WebAppFilterManager.java:1025)
at com.ibm.ws.webcontainer.servlet.CacheServletWrapper.handleRequest(CacheServletWrapper.java:87)
at com.ibm.ws.webcontainer.WebContainer.handleRequest(WebContainer.java:908)
at com.ibm.ws.webcontainer.WSWebContainer.handleRequest(WSWebContainer.java:1662)
at com.ibm.ws.webcontainer.channel.WCChannelLink.ready(WCChannelLink.java:195)
at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleDiscrimination(HttpInboundLink.java:459)
at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleNewRequest(HttpInboundLink.java:526)
at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.processRequest(HttpInboundLink.java:312)
at com.ibm.ws.http.channel.inbound.impl.HttpICLReadCallback.complete(HttpICLReadCallback.java:87)
at com.ibm.ws.tcp.channel.impl.AioReadCompletionListener.futureCompleted(AioReadCompletionListener.java:165)
at com.ibm.io.async.AbstractAsyncFuture.invokeCallback(AbstractAsyncFuture.java:217)
at com.ibm.io.async.AsyncChannelFuture.fireCompletionActions(AsyncChannelFuture.java:161)
at com.ibm.io.async.AsyncFuture.completed(AsyncFuture.java:138)
at com.ibm.io.async.ResultHandler.complete(ResultHandler.java:204)
at com.ibm.io.async.ResultHandler.runEventProcessingLoop(ResultHandler.java:775)
at com.ibm.io.async.ResultHandler$2.run(ResultHandler.java:905)
at com.ibm.ws.util.ThreadPool$Worker.run(ThreadPool.java:1815)
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Accepted answer
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This issue is resolved now. The problem was with KDB file path not correctly configured in the plugin.xml.
Thank You!
Regards,
Ritika Aggarwal
Ralph Schoon selected this answer as the correct answer
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2 other answers
Hi,
One possible cause is that you are using a SSL connection on a non SSL port. i.e. https to a http server: See: http://stackoverflow.com/questions/6532273/unrecognized-ssl-message-plaintext-connection-exception Check that you are using a SSL port to communicate with your server and the server is configured to use the right SSL port to communicate with the other servers in your CLM environment, RTC <-> JTS. Another possible cause could be due to a proxy server or gateway between your browser and server where the wrong SSL protocol is being used See this forum post on how to debug this issue: https://jazz.net/forum/questions/166881/rtc-jenkins-connection-over-ssl Enjoy, Simon |
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Hi Simon, thank you for responding!! We verified again and this doesn't seem to be an SSL issue. We can access using one JazzAdmin user (non-LDAP) but LDAP user is getting this problem. Also, can there be a problem with the licenses. We are currently using CLM 5.0 licenses with this software. Regards, Ritika |