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CLM 6.0 - Problem accessing dashboard


Ritika Aggarwal (901821) | asked Apr 22 '15, 6:44 a.m.
We have installed CLM 6.0 M7 version with JRS M11 version and are facing error while accessing dashboard. Please assist.


 We're Sorry...

An error occurred while retrieving the dashboard:

HTTP/1.1 500 Internal Server Error
/ccm/web/dojo/../../service/com.ibm.team.dashboard.common.internal.service.IDashboardRestService/dashboard?projectName=Scrum%20Project%20Area&dojo.preventCache=1429698677337

com.ibm.team.jfs.app.http.HttpMethodNotAllowedException: Method Not Allowed

<H1>Error Page Exception</H1>

<H4>SRVE0260E: The server cannot use the error page specified for your application to handle the Original Exception printed below.</H4>

<BR><H3>Original Exception: </H3>

<B>Error Message: </B>javax.servlet.ServletException: Failed to determine authentication method.  The URL from the request is: https://wegsfes19344-be:9080/jts<BR>

<B>Error Code: </B>500<BR>

<B>Target Servlet: </B>equinoxbridgeservlet<BR>

<B>Error Stack: </B><BR>

javax.net.ssl.SSLException: Unrecognized SSL message, plaintext connection?

 

<BR>&nbsp;&nbsp;&nbsp;&nbsp;

      at com.ibm.jsse2.b.c&#40;b.java:153&#41;

 

<BR>&nbsp;&nbsp;&nbsp;&nbsp;

      at com.ibm.jsse2.b.a&#40;b.java:13&#41;

 

<BR>&nbsp;&nbsp;&nbsp;&nbsp;

      at com.ibm.jsse2.SSLSocketImpl.a&#40;SSLSocketImpl.java:313&#41;

 

<BR>&nbsp;&nbsp;&nbsp;&nbsp;

      at com.ibm.jsse2.SSLSocketImpl.h&#40;SSLSocketImpl.java:63&#41;

 

<BR>&nbsp;&nbsp;&nbsp;&nbsp;

      at com.ibm.jsse2.SSLSocketImpl.a&#40;SSLSocketImpl.java:316&#41;

 

<BR>&nbsp;&nbsp;&nbsp;&nbsp;

      at com.ibm.jsse2.SSLSocketImpl.startHandshake&#40;SSLSocketImpl.java:220&#41;

 

<BR>&nbsp;&nbsp;&nbsp;&nbsp;

      at org.apache.http.conn.ssl.SSLSocketFactory.connectSocket&#40;SSLSocketFactory.java:535&#41;

 

<BR>&nbsp;&nbsp;&nbsp;&nbsp;

      at org.apache.http.conn.ssl.SSLSocketFactory.connectSocket&#40;SSLSocketFactory.java:403&#41;

 

<BR>&nbsp;&nbsp;&nbsp;&nbsp;

      at org.apache.http.impl.conn.DefaultClientConnectionOperator.openConnection&#40;DefaultClientConnectionOperator.java:177&#41;

 

<BR>&nbsp;&nbsp;&nbsp;&nbsp;

      at org.apache.http.impl.conn.AbstractPoolEntry.open&#40;AbstractPoolEntry.java:144&#41;

 

<BR>&nbsp;&nbsp;&nbsp;&nbsp;

      at org.apache.http.impl.conn.AbstractPooledConnAdapter.open&#40;AbstractPooledConnAdapter.java:131&#41;

 

<BR>&nbsp;&nbsp;&nbsp;&nbsp;

      at org.apache.http.impl.client.DefaultRequestDirector.tryConnect&#40;DefaultRequestDirector.java:611&#41;

 

<BR>&nbsp;&nbsp;&nbsp;&nbsp;

      at org.apache.http.impl.client.DefaultRequestDirector.execute&#40;DefaultRequestDirector.java:446&#41;

 

<BR>&nbsp;&nbsp;&nbsp;&nbsp;

      at org.apache.http.impl.client.AbstractHttpClient.doExecute&#40;AbstractHttpClient.java:863&#41;

 

<BR>&nbsp;&nbsp;&nbsp;&nbsp;

      at org.apache.http.impl.client.CloseableHttpClient.execute&#40;CloseableHttpClient.java:82&#41;

 

<BR>&nbsp;&nbsp;&nbsp;&nbsp;

      at org.apache.http.impl.client.CloseableHttpClient.execute&#40;CloseableHttpClient.java:106&#41;

 

<BR>&nbsp;&nbsp;&nbsp;&nbsp;

      at com.ibm.team.repository.service.internal.identity.UserIdentityHelper.determineAuthMethod&#40;UserIdentityHelper.java:134&#41;

 

<BR>&nbsp;&nbsp;&nbsp;&nbsp;

      at com.ibm.team.repository.service.internal.identity.UserIdentityHelper.determineAuthMethod&#40;UserIdentityHelper.java:99&#41;

 

<BR>&nbsp;&nbsp;&nbsp;&nbsp;

      at com.ibm.team.repository.service.internal.identity.UserIdentityHelper.getAuthMethod&#40;UserIdentityHelper.java:316&#41;

 

<BR>&nbsp;&nbsp;&nbsp;&nbsp;

      at com.ibm.team.repository.servlet.AbstractTeamServerServlet.handleAuthentication&#40;AbstractTeamServerServlet.java:2034&#41;

 

<BR>&nbsp;&nbsp;&nbsp;&nbsp;

      at com.ibm.team.repository.servlet.AbstractTeamServerServlet.service&#40;AbstractTeamServerServlet.java:1756&#41;

 

<BR>&nbsp;&nbsp;&nbsp;&nbsp;

      at javax.servlet.http.HttpServlet.service&#40;HttpServlet.java:668&#41;

 

<BR>&nbsp;&nbsp;&nbsp;&nbsp;

      at org.eclipse.equinox.http.registry.internal.ServletManager$ServletWrapper.service&#40;ServletManager.java:180&#41;

 

<BR>&nbsp;&nbsp;&nbsp;&nbsp;

      at org.eclipse.equinox.http.servlet.internal.ServletRegistration.service&#40;ServletRegistration.java:61&#41;

 

<BR>&nbsp;&nbsp;&nbsp;&nbsp;

      at org.eclipse.equinox.http.servlet.internal.ProxyServlet.processAlias&#40;ProxyServlet.java:126&#41;

 

<BR>&nbsp;&nbsp;&nbsp;&nbsp;

      at org.eclipse.equinox.http.servlet.internal.ProxyServlet.service&#40;ProxyServlet.java:76&#41;

 

<BR>&nbsp;&nbsp;&nbsp;&nbsp;

      at javax.servlet.http.HttpServlet.service&#40;HttpServlet.java:668&#41;

 

<BR>&nbsp;&nbsp;&nbsp;&nbsp;

      at org.eclipse.equinox.servletbridge.BridgeServlet.service&#40;BridgeServlet.java:120&#41;

 

<BR>&nbsp;&nbsp;&nbsp;&nbsp;

      at com.ibm.team.repository.server.servletbridge.JazzServlet.service&#40;JazzServlet.java:74&#41;

 

<BR>&nbsp;&nbsp;&nbsp;&nbsp;

      at javax.servlet.http.HttpServlet.service&#40;HttpServlet.java:668&#41;

 

<BR>&nbsp;&nbsp;&nbsp;&nbsp;

      at com.ibm.ws.webcontainer.servlet.ServletWrapper.service&#40;ServletWrapper.java:1225&#41;

 

<BR>&nbsp;&nbsp;&nbsp;&nbsp;

      at com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest&#40;ServletWrapper.java:775&#41;

 

<BR>&nbsp;&nbsp;&nbsp;&nbsp;

      at com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest&#40;ServletWrapper.java:457&#41;

 

<BR>&nbsp;&nbsp;&nbsp;&nbsp;

      at com.ibm.ws.webcontainer.servlet.ServletWrapperImpl.handleRequest&#40;ServletWrapperImpl.java:178&#41;

 

<BR>&nbsp;&nbsp;&nbsp;&nbsp;

      at com.ibm.ws.webcontainer.filter.WebAppFilterChain.invokeTarget&#40;WebAppFilterChain.java:136&#41;

 

<BR>&nbsp;&nbsp;&nbsp;&nbsp;

      at com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter&#40;WebAppFilterChain.java:97&#41;

 

<BR>&nbsp;&nbsp;&nbsp;&nbsp;

      at com.ibm.team.repository.server.servletbridge.BridgeFilter.processDelegate&#40;BridgeFilter.java:165&#41;

 

<BR>&nbsp;&nbsp;&nbsp;&nbsp;

      at com.ibm.team.repository.server.servletbridge.BridgeFilter.doFilter&#40;BridgeFilter.java:198&#41;

 

<BR>&nbsp;&nbsp;&nbsp;&nbsp;

      at com.ibm.ws.webcontainer.filter.FilterInstanceWrapper.doFilter&#40;FilterInstanceWrapper.java:195&#41;

 

<BR>&nbsp;&nbsp;&nbsp;&nbsp;

      at com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter&#40;WebAppFilterChain.java:91&#41;

 

<BR>&nbsp;&nbsp;&nbsp;&nbsp;

      at com.ibm.ws.webcontainer.filter.WebAppFilterManager.doFilter&#40;WebAppFilterManager.java:928&#41;

 

<BR>&nbsp;&nbsp;&nbsp;&nbsp;

      at com.ibm.ws.webcontainer.filter.WebAppFilterManager.invokeFilters&#40;WebAppFilterManager.java:1025&#41;

 

<BR>&nbsp;&nbsp;&nbsp;&nbsp;

      at com.ibm.ws.webcontainer.servlet.CacheServletWrapper.handleRequest&#40;CacheServletWrapper.java:87&#41;

 

<BR>&nbsp;&nbsp;&nbsp;&nbsp;

      at com.ibm.ws.webcontainer.WebContainer.handleRequest&#40;WebContainer.java:908&#41;

 

<BR>&nbsp;&nbsp;&nbsp;&nbsp;

      at com.ibm.ws.webcontainer.WSWebContainer.handleRequest&#40;WSWebContainer.java:1662&#41;

 

<BR>&nbsp;&nbsp;&nbsp;&nbsp;

      at com.ibm.ws.webcontainer.channel.WCChannelLink.ready&#40;WCChannelLink.java:195&#41;

 

<BR>&nbsp;&nbsp;&nbsp;&nbsp;

      at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleDiscrimination&#40;HttpInboundLink.java:459&#41;

 

<BR>&nbsp;&nbsp;&nbsp;&nbsp;

      at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleNewRequest&#40;HttpInboundLink.java:526&#41;

 

<BR>&nbsp;&nbsp;&nbsp;&nbsp;

      at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.processRequest&#40;HttpInboundLink.java:312&#41;

 

<BR>&nbsp;&nbsp;&nbsp;&nbsp;

      at com.ibm.ws.http.channel.inbound.impl.HttpICLReadCallback.complete&#40;HttpICLReadCallback.java:87&#41;

 

<BR>&nbsp;&nbsp;&nbsp;&nbsp;

      at com.ibm.ws.tcp.channel.impl.AioReadCompletionListener.futureCompleted&#40;AioReadCompletionListener.java:165&#41;

 

<BR>&nbsp;&nbsp;&nbsp;&nbsp;

      at com.ibm.io.async.AbstractAsyncFuture.invokeCallback&#40;AbstractAsyncFuture.java:217&#41;

 

<BR>&nbsp;&nbsp;&nbsp;&nbsp;

      at com.ibm.io.async.AsyncChannelFuture.fireCompletionActions&#40;AsyncChannelFuture.java:161&#41;

 

<BR>&nbsp;&nbsp;&nbsp;&nbsp;

      at com.ibm.io.async.AsyncFuture.completed&#40;AsyncFuture.java:138&#41;

 

<BR>&nbsp;&nbsp;&nbsp;&nbsp;

      at com.ibm.io.async.ResultHandler.complete&#40;ResultHandler.java:204&#41;

 

<BR>&nbsp;&nbsp;&nbsp;&nbsp;

      at com.ibm.io.async.ResultHandler.runEventProcessingLoop&#40;ResultHandler.java:775&#41;

 

<BR>&nbsp;&nbsp;&nbsp;&nbsp;

      at com.ibm.io.async.ResultHandler$2.run&#40;ResultHandler.java:905&#41;

 

<BR>&nbsp;&nbsp;&nbsp;&nbsp;

      at com.ibm.ws.util.ThreadPool$Worker.run&#40;ThreadPool.java:1815&#41;

 

<BR>&nbsp;&nbsp;&nbsp;&nbsp;

<BR>

<BR><BR><H3>Error Page Exception: </H3>

<B>Error Message: </B>HTTP method POST is not supported by this URL<BR>

<B>Error Code: </B>405<BR>

<B>Target Servlet: </B>errorhandler<BR>

<B>Error Stack: </B><BR>

com.ibm.ws.webcontainer.webapp.WebAppErrorReport: HTTP method POST is not supported by this URL

 

<BR>&nbsp;&nbsp;&nbsp;&nbsp;

      at com.ibm.ws.webcontainer.webapp.WebAppDispatcherContext.sendError(WebAppDispatcherContext.java:626)

 

<BR>&nbsp;&nbsp;&nbsp;&nbsp;

      at com.ibm.ws.webcontainer.webapp.WebAppDispatcherContext.sendError(WebAppDispatcherContext.java:656)

 

<BR>&nbsp;&nbsp;&nbsp;&nbsp;

      at com.ibm.ws.webcontainer.srt.SRTServletResponse.sendError(SRTServletResponse.java:1255)

 

<BR>&nbsp;&nbsp;&nbsp;&nbsp;

      at javax.servlet.http.HttpServlet.doPost(HttpServlet.java:294)

 

<BR>&nbsp;&nbsp;&nbsp;&nbsp;

      at javax.servlet.http.HttpServlet.service(HttpServlet.java:595)

 

<BR>&nbsp;&nbsp;&nbsp;&nbsp;

      at javax.servlet.http.HttpServlet.service(HttpServlet.java:668)

 

<BR>&nbsp;&nbsp;&nbsp;&nbsp;

      at com.ibm.ws.webcontainer.servlet.ServletWrapper.service(ServletWrapper.java:1225)

 

<BR>&nbsp;&nbsp;&nbsp;&nbsp;

      at com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest(ServletWrapper.java:775)

 

<BR>&nbsp;&nbsp;&nbsp;&nbsp;

      at com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest(ServletWrapper.java:457)

 

<BR>&nbsp;&nbsp;&nbsp;&nbsp;

      at com.ibm.ws.webcontainer.servlet.ServletWrapperImpl.handleRequest(ServletWrapperImpl.java:178)

 

<BR>&nbsp;&nbsp;&nbsp;&nbsp;

      at com.ibm.ws.webcontainer.filter.WebAppFilterChain.invokeTarget(WebAppFilterChain.java:136)

 

<BR>&nbsp;&nbsp;&nbsp;&nbsp;

      at com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(WebAppFilterChain.java:79)

 

<BR>&nbsp;&nbsp;&nbsp;&nbsp;

      at com.ibm.ws.webcontainer.filter.WebAppFilterManager.doFilter(WebAppFilterManager.java:928)

 

<BR>&nbsp;&nbsp;&nbsp;&nbsp;

      at com.ibm.ws.webcontainer.filter.WebAppFilterManager.invokeFilters(WebAppFilterManager.java:1025)

 

<BR>&nbsp;&nbsp;&nbsp;&nbsp;

      at com.ibm.ws.webcontainer.webapp.WebAppRequestDispatcher.dispatch(WebAppRequestDispatcher.java:1384)

 

<BR>&nbsp;&nbsp;&nbsp;&nbsp;

      at com.ibm.ws.webcontainer.webapp.WebAppRequestDispatcher.forward(WebAppRequestDispatcher.java:193)

 

<BR>&nbsp;&nbsp;&nbsp;&nbsp;

      at com.ibm.ws.webcontainer.webapp.WebApp.sendError(WebApp.java:3263)

 

<BR>&nbsp;&nbsp;&nbsp;&nbsp;

      at com.ibm.ws.webcontainer.webapp.WebApp.handleException(WebApp.java:3791)

 

<BR>&nbsp;&nbsp;&nbsp;&nbsp;

      at com.ibm.ws.webcontainer.servlet.CacheServletWrapper.handleRequest(CacheServletWrapper.java:89)

 

<BR>&nbsp;&nbsp;&nbsp;&nbsp;

      at com.ibm.ws.webcontainer.WebContainer.handleRequest(WebContainer.java:908)

 

<BR>&nbsp;&nbsp;&nbsp;&nbsp;

      at com.ibm.ws.webcontainer.WSWebContainer.handleRequest(WSWebContainer.java:1662)

 

<BR>&nbsp;&nbsp;&nbsp;&nbsp;

      at com.ibm.ws.webcontainer.channel.WCChannelLink.ready(WCChannelLink.java:195)

 

<BR>&nbsp;&nbsp;&nbsp;&nbsp;

      at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleDiscrimination(HttpInboundLink.java:459)

 

<BR>&nbsp;&nbsp;&nbsp;&nbsp;

      at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleNewRequest(HttpInboundLink.java:526)

 

<BR>&nbsp;&nbsp;&nbsp;&nbsp;

      at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.processRequest(HttpInboundLink.java:312)

 

<BR>&nbsp;&nbsp;&nbsp;&nbsp;

      at com.ibm.ws.http.channel.inbound.impl.HttpICLReadCallback.complete(HttpICLReadCallback.java:87)

 

<BR>&nbsp;&nbsp;&nbsp;&nbsp;

      at com.ibm.ws.tcp.channel.impl.AioReadCompletionListener.futureCompleted(AioReadCompletionListener.java:165)

 

<BR>&nbsp;&nbsp;&nbsp;&nbsp;

      at com.ibm.io.async.AbstractAsyncFuture.invokeCallback(AbstractAsyncFuture.java:217)

 

<BR>&nbsp;&nbsp;&nbsp;&nbsp;

      at com.ibm.io.async.AsyncChannelFuture.fireCompletionActions(AsyncChannelFuture.java:161)

 

<BR>&nbsp;&nbsp;&nbsp;&nbsp;

      at com.ibm.io.async.AsyncFuture.completed(AsyncFuture.java:138)

 

<BR>&nbsp;&nbsp;&nbsp;&nbsp;

      at com.ibm.io.async.ResultHandler.complete(ResultHandler.java:204)

 

<BR>&nbsp;&nbsp;&nbsp;&nbsp;

      at com.ibm.io.async.ResultHandler.runEventProcessingLoop(ResultHandler.java:775)

 

<BR>&nbsp;&nbsp;&nbsp;&nbsp;

      at com.ibm.io.async.ResultHandler$2.run(ResultHandler.java:905)

 

<BR>&nbsp;&nbsp;&nbsp;&nbsp;

      at com.ibm.ws.util.ThreadPool$Worker.run(ThreadPool.java:1815)

 

<BR>&nbsp;&nbsp;&nbsp;&nbsp;

<BR>

 

      at sun.reflect.NativeConstructorAccessorImpl.newInstance0(Native Method)

      at sun.reflect.NativeConstructorAccessorImpl.newInstance(NativeConstructorAccessorImpl.java:56)

      at sun.reflect.DelegatingConstructorAccessorImpl.newInstance(DelegatingConstructorAccessorImpl.java:39)

      at java.lang.reflect.Constructor.newInstance(Constructor.java:527)

      at com.ibm.team.jfs.app.util.ErrorUtils.handleErrorResponse(ErrorUtils.java:480)

      at com.ibm.team.jfs.app.util.ErrorUtils.handleErrorResponse(ErrorUtils.java:405)

      at com.ibm.team.dashboard.service.internal.jfs.HttpUtil.throwJfsHttpException(HttpUtil.java:252)

      at com.ibm.team.dashboard.service.internal.jfs.HttpUtil.checkResponse(HttpUtil.java:86)

      at com.ibm.team.dashboard.service.internal.jfs.HttpResourceClient.executeRequest(HttpResourceClient.java:343)

      at com.ibm.team.dashboard.service.internal.jfs.DashboardClient.runSparqlQueryRaw(DashboardClient.java:224)

      at com.ibm.team.dashboard.service.internal.jfs.DashboardClient.runSparqlQuery(DashboardClient.java:199)

      at com.ibm.team.dashboard.service.internal.legacy.LegacyDashboardRestService.getDashboard(LegacyDashboardRestService.java:232)

      at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)

      at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:60)

      at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:37)

      at java.lang.reflect.Method.invoke(Method.java:611)

      at org.eclipse.soda.sat.core.internal.record.ExportProxyServiceRecord.invoke(ExportProxyServiceRecord.java:361)

      at org.eclipse.soda.sat.core.internal.record.ExportProxyServiceRecord.access$0(ExportProxyServiceRecord.java:347)

      at org.eclipse.soda.sat.core.internal.record.ExportProxyServiceRecord$ExportedServiceInvocationHandler.invoke(ExportProxyServiceRecord.java:56)

      at com.sun.proxy.$Proxy1535.getDashboard(Unknown Source)

      at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)

      at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:60)

      at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:37)

      at java.lang.reflect.Method.invoke(Method.java:611)

      at com.ibm.team.repository.servlet.AbstractTeamServerServlet.doModelledRestService(AbstractTeamServerServlet.java:570)

      at com.ibm.team.repository.servlet.AbstractTeamServerServlet.handleRequest2(AbstractTeamServerServlet.java:2474)

      at com.ibm.team.repository.servlet.AbstractTeamServerServlet.handleRequest(AbstractTeamServerServlet.java:2265)

      at com.ibm.team.repository.servlet.AbstractTeamServerServlet.service(AbstractTeamServerServlet.java:1782)

      at javax.servlet.http.HttpServlet.service(HttpServlet.java:668)

      at org.eclipse.equinox.http.registry.internal.ServletManager$ServletWrapper.service(ServletManager.java:180)

      at org.eclipse.equinox.http.servlet.internal.ServletRegistration.service(ServletRegistration.java:61)

      at org.eclipse.equinox.http.servlet.internal.ProxyServlet.processAlias(ProxyServlet.java:126)

      at org.eclipse.equinox.http.servlet.internal.ProxyServlet.service(ProxyServlet.java:76)

      at javax.servlet.http.HttpServlet.service(HttpServlet.java:668)

      at org.eclipse.equinox.servletbridge.BridgeServlet.service(BridgeServlet.java:120)

      at com.ibm.team.repository.server.servletbridge.JazzServlet.service(JazzServlet.java:74)

      at javax.servlet.http.HttpServlet.service(HttpServlet.java:668)

      at com.ibm.ws.webcontainer.servlet.ServletWrapper.service(ServletWrapper.java:1225)

      at com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest(ServletWrapper.java:775)

      at com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest(ServletWrapper.java:457)

      at com.ibm.ws.webcontainer.servlet.ServletWrapperImpl.handleRequest(ServletWrapperImpl.java:178)

      at com.ibm.ws.webcontainer.filter.WebAppFilterChain.invokeTarget(WebAppFilterChain.java:136)

      at com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(WebAppFilterChain.java:97)

      at com.ibm.team.repository.server.servletbridge.BridgeFilter.processDelegate(BridgeFilter.java:165)

      at com.ibm.team.repository.server.servletbridge.BridgeFilter.doFilter(BridgeFilter.java:198)

      at com.ibm.ws.webcontainer.filter.FilterInstanceWrapper.doFilter(FilterInstanceWrapper.java:195)

      at com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(WebAppFilterChain.java:91)

      at com.ibm.ws.webcontainer.filter.WebAppFilterManager.doFilter(WebAppFilterManager.java:928)

      at com.ibm.ws.webcontainer.filter.WebAppFilterManager.invokeFilters(WebAppFilterManager.java:1025)

      at com.ibm.ws.webcontainer.servlet.CacheServletWrapper.handleRequest(CacheServletWrapper.java:87)

      at com.ibm.ws.webcontainer.WebContainer.handleRequest(WebContainer.java:908)

      at com.ibm.ws.webcontainer.WSWebContainer.handleRequest(WSWebContainer.java:1662)

      at com.ibm.ws.webcontainer.channel.WCChannelLink.ready(WCChannelLink.java:195)

      at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleDiscrimination(HttpInboundLink.java:459)

      at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleNewRequest(HttpInboundLink.java:526)

      at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.processRequest(HttpInboundLink.java:312)

      at com.ibm.ws.http.channel.inbound.impl.HttpICLReadCallback.complete(HttpICLReadCallback.java:87)

      at com.ibm.ws.tcp.channel.impl.AioReadCompletionListener.futureCompleted(AioReadCompletionListener.java:165)

      at com.ibm.io.async.AbstractAsyncFuture.invokeCallback(AbstractAsyncFuture.java:217)

      at com.ibm.io.async.AsyncChannelFuture.fireCompletionActions(AsyncChannelFuture.java:161)

      at com.ibm.io.async.AsyncFuture.completed(AsyncFuture.java:138)

      at com.ibm.io.async.ResultHandler.complete(ResultHandler.java:204)

      at com.ibm.io.async.ResultHandler.runEventProcessingLoop(ResultHandler.java:775)

      at com.ibm.io.async.ResultHandler$2.run(ResultHandler.java:905)

     at com.ibm.ws.util.ThreadPool$Worker.run(ThreadPool.java:1815)

 

 

 



Accepted answer


permanent link
Ritika Aggarwal (901821) | answered Apr 28 '15, 1:47 a.m.
  This issue is resolved now. The problem was with KDB file path not correctly configured in the plugin.xml.

Thank You!

Regards,
Ritika Aggarwal
Ralph Schoon selected this answer as the correct answer

2 other answers



permanent link
Simon Washbrook (67216) | answered Apr 22 '15, 7:08 a.m.
Hi,
One possible cause is that you are using a SSL connection on a non SSL port. i.e. https to a http server: See:

http://stackoverflow.com/questions/6532273/unrecognized-ssl-message-plaintext-connection-exception

Check that you are using a SSL port to communicate with your server and the server is configured to use the right SSL port to communicate with the other servers in your CLM environment, RTC <-> JTS.

Another possible cause could be due to a proxy server or gateway between your browser and server where the wrong SSL protocol is being used
See this forum post on how to debug this issue:
https://jazz.net/forum/questions/166881/rtc-jenkins-connection-over-ssl

Enjoy,
Simon


Comments
Ralph Schoon commented Apr 28 '15, 2:39 a.m.
FORUM ADMINISTRATOR / FORUM MODERATOR / JAZZ DEVELOPER

The port they use is quote:

https://wegsfes19344-be:9080/jts


permanent link
Ritika Aggarwal (901821) | answered Apr 23 '15, 3:18 a.m.

Hi Simon,

thank you for responding!!

We verified again and this doesn't seem to be an SSL issue. We can access using one JazzAdmin user (non-LDAP) but LDAP user is getting this problem.

Also, can there be a problem with the licenses. We are currently using CLM 5.0 licenses with this software.

Regards,

Ritika

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