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question asked: Jun 02 '09, 1:13 p.m.
question was seen: 4,142 times
last updated: Jun 02 '09, 1:13 p.m.

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RTC 2.0-2 Client Access License Deactivated

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Stephen Rooks (182●3●18●25) | asked Jun 02 '09, 1:13 p.m.
How can I reactivate the licenses?

I clicked on Edit Client Access License Types and now every license type shows the following:

Deactivated (The "Contributor" client access license type is not compatible with the "" server license edition. Install a compatible client access license or change the server license key.)

Pointer in the right direction appreciated! I cannot create a project.

thanks,

steve

3 answers

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Matt Lavin (2.7k●2) | answered Jun 04 '09, 4:46 p.m.
FORUM MODERATOR / JAZZ DEVELOPER
What type of server packaging did you install? Express, Standard ...

What is the state of the server license, is it expired?

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Matt Lavin
Jazz Server Team


On Tue, 2009-06-02 at 17:23 +0000, srooks wrote:
How can I reactivate the licenses?

I clicked on Edit Client Access License Types and now every license
type shows the following:

Deactivated (The "Contributor" client access license type is
not compatible with the "" server license edition. Install a
compatible client access license or change the server license key.)

Pointer in the right direction appreciated! I cannot create a
project.

thanks,

steve
0
permanent link
Anthony Kesterton (7.5k●7●180●136) | answered Jun 04 '09, 9:38 p.m.
JAZZ DEVELOPER
How can I reactivate the licenses?

I clicked on Edit Client Access License Types and now every license type shows the following:

Deactivated (The "Contributor" client access license type is not compatible with the "" server license edition. Install a compatible client access license or change the server license key.)

Pointer in the right direction appreciated! I cannot create a project.

thanks,

steve


Hi Steve

You might want to try re-install. I don't see a separate license key file you can use with the beta to restore your license settings.

If you are using Derby/Tomcat, keep a copy of the server/repositoryDB directory, workItems and tomcat/conf/tomcat-users.xml.

anthony
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Adrian Cho (821●33●22) | answered Jun 05 '09, 4:11 a.m.
JAZZ DEVELOPER
I am guessing you tried to install 1.0 Client Access Licenses onto the early access 2.0 server? If you reinstall the server key that came with the build you should be OK.

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