It's all about the answers!

Ask a question

RTC 2.0-2 Client Access License Deactivated


Stephen Rooks (18232025) | asked Jun 02 '09, 1:13 p.m.
How can I reactivate the licenses?

I clicked on Edit Client Access License Types and now every license type shows the following:

Deactivated (The "Contributor" client access license type is not compatible with the "" server license edition. Install a compatible client access license or change the server license key.)

Pointer in the right direction appreciated! I cannot create a project.

thanks,

steve

3 answers



permanent link
Matt Lavin (2.7k2) | answered Jun 04 '09, 4:46 p.m.
FORUM MODERATOR / JAZZ DEVELOPER
What type of server packaging did you install? Express, Standard ...

What is the state of the server license, is it expired?

-
Matt Lavin
Jazz Server Team


On Tue, 2009-06-02 at 17:23 +0000, srooks wrote:
How can I reactivate the licenses?

I clicked on Edit Client Access License Types and now every license
type shows the following:

Deactivated (The "Contributor" client access license type is
not compatible with the "" server license edition. Install a
compatible client access license or change the server license key.)

Pointer in the right direction appreciated! I cannot create a
project.

thanks,

steve

permanent link
Anthony Kesterton (7.5k9180136) | answered Jun 04 '09, 9:38 p.m.
JAZZ DEVELOPER
How can I reactivate the licenses?

I clicked on Edit Client Access License Types and now every license type shows the following:

Deactivated (The "Contributor" client access license type is not compatible with the "" server license edition. Install a compatible client access license or change the server license key.)

Pointer in the right direction appreciated! I cannot create a project.

thanks,

steve


Hi Steve

You might want to try re-install. I don't see a separate license key file you can use with the beta to restore your license settings.

If you are using Derby/Tomcat, keep a copy of the server/repositoryDB directory, workItems and tomcat/conf/tomcat-users.xml.

anthony

permanent link
Adrian Cho (82113322) | answered Jun 05 '09, 4:11 a.m.
JAZZ DEVELOPER
I am guessing you tried to install 1.0 Client Access Licenses onto the early access 2.0 server? If you reinstall the server key that came with the build you should be OK.

Your answer


Register or to post your answer.


Dashboards and work items are no longer publicly available, so some links may be invalid. We now provide similar information through other means. Learn more here.