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question asked: Feb 19 '15, 9:13 a.m.
question was seen: 3,986 times
last updated: Feb 19 '15, 9:52 a.m.

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Operating system is not supported (CLM 5.0.2)

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Sebastien Conan (8●3●5) | asked Feb 19 '15, 9:13 a.m.

Hi,

I just start to install CLM 5.0.2 on my test platform which has already version 4.0.7 installed and then already get this message error :

CRJAZ9001W - The version of the operating system is not supported.
The operating system version is 6.1.0. That version is older than the supported release version of 6.1.7600.
See the list of supported server operating systems, and upgrade the OS level to a supported level. Then, restart the installation.
[Details: os.name=Windows Server 2008 R2; os.arch=amd64; os.version=6.1; distribution=].

My platform is running on VMware workstation and the guest OS is Windows 2008 R2 Standard SP1 (without patch)

Is that a bug ?

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Francesco Chiossi (5.7k●1●11●19) | answered Feb 19 '15, 9:52 a.m.
Hello Sebastien,

this is caused by the following defect, fixed in version 6:

Defect 333631 5.0.1 Installer Claims Win2008 R2 Is Unsupported
https://jazz.net/jazz/web/projects/Jazz%20Foundation#action=com.ibm.team.workitem.viewWorkItem&id=333631

Best Regards,

Francesco Chiossi
Sebastien Conan selected this answer as the correct answer

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