RRDI install error: CRRRA3009E: Unable to log on to the report server with the specified namespace ID, user ID and password.
01/07/2015 00:13:01,991 INFO com.ibm.rational.rrdi.setup.contents.utils.AccountUtil : Entering logon, userId=rrdi_user
01/07/2015 00:13:02,788 INFO com.ibm.rational.rrdi.setup.contents.utils.AccountUtil : CRRRA3003I: Successfully logged on to the report server...
01/07/2015 00:13:02,788 INFO com.ibm.rational.rrdi.setup.contents.utils.AccountUtil : Exiting logon
01/07/2015 00:13:02,835 INFO com.ibm.rational.rrdi.setup.contents.utils.CMConnection : Exiting connectToCognosServer, isConnected=true
01/07/2015 00:13:02,835 INFO com.ibm.rational.rrdi.setup.contents.impl.SetupContentImpl : Exiting loginToBIServer
01/07/2015 00:13:02,835 INFO com.ibm.rational.rrdi.setup.biserver.service.WasDeploymentService : CRRRA2040I: Set the default style for the report server.
01/07/2015 00:13:02,867 INFO com.ibm.rational.rrdi.setup.contents.impl.SetupContentImpl : com.ibm.rational.rrdi.setup.contents.impl.SetupContentImpl: Entering setSkinOfAllUsers
01/07/2015 00:13:02,867 INFO com.ibm.rational.rrdi.setup.contents.impl.SetupContentImpl : CRRRA3013I: Setting the 'IBM Rational Reporting' style as the default style for all users...
01/07/2015 00:13:02,960 ERROR com.ibm.rational.rrdi.setup.contents.utils.AccountUtil : CRRRA3009E: Unable to log on to the report server with the specified namespace ID, user ID and password.
01/07/2015 00:13:02,960 WARN com.ibm.rational.rrdi.setup.contents.utils.AccountUtil : CM-REQ-4342 An error occurred with the client.
01/07/2015 00:13:02,960 ERROR com.ibm.rational.rrdi.setup.biserver.service.WasDeploymentService : Exit WasDeploymentService.executeWasCognosConfigurationStep4 with exception
01/07/2015 00:13:02,960 ERROR com.ibm.rational.rrdi.setup.steps.DeployCognosToWASStepService : com.ibm.rational.rrdi.setup.biserver.common.RRDIBIServerException: CRRRA2085E: Cannot set the style of the report server.
com.ibm.rational.rrdi.setup.biserver.common.RRDIBIServerException: CRRRA2085E: Cannot set the style of the report server.
2 answers
this usually means that there is a problem accessing the cognos application that at that point of the setup is expected to be up and running.
To check what's happening you can:
-
try to log in to the RRDI/cognos Web UI and see if it works: http://rrdi-server:port/reporting
-
check the cognos logs for error: [rrdi install]/cognos/logs/cogserver.log
Francesco Chiossi
Comments
You might be on the right track. Found this at the end of the cognos log:
One important thing I forgot to mention - this step ran successfully the first time. However, the final step failed because I had thought the SQL client was already installed and it wasn't. Since it's not possible to run the 6 steps of "Deploy reporting components" individually, I had no choice but to click the "Deploy" button again after installing the SQL client. On every subsequent try, it stops one step sooner with the posted error. A likely scenario is that running "Waiting for the report server to initialize and set the Rational Reporting style" more than once requires a permission not needed for running it the first time. The question now is what permission do I have to give to what user to remedy this and have it complete successfully and run the final step of "Configuring user access for the report server", which will succeed now that I have the client installed.
I added the reporting user to the JazzAdmins group and that solved the problem! Note that I had already tried adding it to the JazzDWAdmins group and that had not helped.
1 vote
Hello Mike,
glad to hear you managed to find a solution and thanks for sharing it.
This is because by default, JazzAdmin members are assigned to the System Administrator group in Cognos. I don't think JazzDWAdmins is really used for anything by default.
Best Regards,
Francesco Chiossi
Try increasing the timeout on the server.
<rrdi installation="" directory="">/setup/tool/JazzTeamServer/server/conf/rrdi/rrdi.properties
And change:
"com.ibm.rational.rrdi.setup.cognosInitializeWaitTime=600"
to
"com.ibm.rational.rrdi.setup.cognosInitializeWaitTime=1200"
When you say it fails with that error. Did the install complete and you just saw the error or is the error preventing the completion of the install?
Comments
In theory, timeout issues should mention the word "timeout" in the log. There is no occurrence of the word "timeout" in the log. Still, I tried changing the timeout anyway and had the same result.