RRDI install error: CRRRA3009E: Unable to log on to the report server with the specified namespace ID, user ID and password.
![]()
I am installing RRDI 5.0.2 on Windows Server 2012 with WAS 8.5.5.4. It is connecting to MS SQL Server 2012 and RTC 5.0.2 (on a Linux 6.4 server with Tomcat). Everything is 64 bit. I run through the entire install process fine, up until the last section. On the final section "Build and Deploy Reporting Components" during the 2nd to last step "Waiting for the report server to initialize and set the Rational Reporting style...", I get this error. The log shows the below sequence. Any idea why this is failing? Why would it say "successfully logged on to the report server" and then a few steps later say "Unable to log on to the report server with the specified namespace ID, user ID and password"? - settings which already passed validation in the previous steps.
|
2 answers
![]()
Hello Mike,
this usually means that there is a problem accessing the cognos application that at that point of the setup is expected to be up and running. To check what's happening you can:
Francesco Chiossi Comments You might be on the right track. Found this at the end of the cognos log:
Original Error: CM-REQ-4335 An error occurred while updating the object '/configuration/account[@name='User Profile']'. CM-REQ-4012 You do not have the appropriate permissions to update or delete the object "/Configuration/User Profile" or a related object.
Any idea how I fix that?
One important thing I forgot to mention - this step ran successfully the first time. However, the final step failed because I had thought the SQL client was already installed and it wasn't. Since it's not possible to run the 6 steps of "Deploy reporting components" individually, I had no choice but to click the "Deploy" button again after installing the SQL client. On every subsequent try, it stops one step sooner with the posted error. A likely scenario is that running "Waiting for the report server to initialize and set the Rational Reporting style" more than once requires a permission not needed for running it the first time. The question now is what permission do I have to give to what user to remedy this and have it complete successfully and run the final step of "Configuring user access for the report server", which will succeed now that I have the client installed. 1
I added the reporting user to the JazzAdmins group and that solved the problem! Note that I had already tried adding it to the JazzDWAdmins group and that had not helped.
So now I am getting an error on the final step. Another post for that...
Thanks for leading me to the Cognos log file.
Hello Mike,
|
Your answer
Dashboards and work items are no longer publicly available, so some links may be invalid. We now provide similar information through other means. Learn more here.