Based on Customized action " Hold " the woritem is Moving to "Held_Up" state in RTC 5.0.1 ,BUT In RRDI 5.0.1, Not able to see the "Held_Up" State . So far I remember in RRDI 2.X it was working .-- Any Idea ?
Hello ,
Based on Customized action " Hold " the woritem is Moving to "Held_Up" state in RTC 5.0.1, BUT In RRDI 5.0.1, Not able to see the "Held_Up" State . So far I remember in RRDI 2.X it was working .-- Any Idea ?
Or How I get the Customized state in RRDI ?
Thanks
PKC
Prasanta Kumar Chaudhuri
Based on Customized action " Hold " the woritem is Moving to "Held_Up" state in RTC 5.0.1, BUT In RRDI 5.0.1, Not able to see the "Held_Up" State . So far I remember in RRDI 2.X it was working .-- Any Idea ?
Or How I get the Customized state in RRDI ?
Thanks
PKC
Prasanta Kumar Chaudhuri
Accepted answer
Hello Prasanta,
your expectation is correct; the delta ETL should have collected the information on the state automatically.
However, in case of data mismatches like this, the full load (like you did) is indeed a good remediation.
Best Regards,
Francesco Chiossi
your expectation is correct; the delta ETL should have collected the information on the state automatically.
However, in case of data mismatches like this, the full load (like you did) is indeed a good remediation.
Best Regards,
Francesco Chiossi
3 other answers
Hello Prasanta,
there should be no need of special operations to get custom states populated in the data warehouse.
I would check directly in Operational Data Store > Request Area > Request for a Work Item you know has the "Held_Up" State in RTC and see what it shows.
The custom state should also appear in Operational Data Store > Request Area > Request State.
Also make sure the data collection jobs for RTC are running successfully.
Best Regards,
Francesco Chiossi
there should be no need of special operations to get custom states populated in the data warehouse.
I would check directly in Operational Data Store > Request Area > Request for a Work Item you know has the "Held_Up" State in RTC and see what it shows.
The custom state should also appear in Operational Data Store > Request Area > Request State.
Also make sure the data collection jobs for RTC are running successfully.
Best Regards,
Francesco Chiossi
Hi Francesco Chiossi,
Thanks for your Reply,
Just to give inputs -- The Schedule Jobs did not bring that Information , Even "Run Data Collection jobs" on workitem did not bring that information . I had to execute manually " "Run Full Data Collection jobs" on modules of jts and then ccm --> Then that information came , It took more than 5&1/2Hrs for workitems in my case as below
The point is that the schedule jobs should have brought that Information -- Right ?
Regards
PKC
Prasanta Kumar Chaudhuri
Thanks for your Reply,
Just to give inputs -- The Schedule Jobs did not bring that Information , Even "Run Data Collection jobs" on workitem did not bring that information . I had to execute manually " "Run Full Data Collection jobs" on modules of jts and then ccm --> Then that information came , It took more than 5&1/2Hrs for workitems in my case as below
| Succeeded | Work Items | Jan 5, 2015 3:09 PM | Jan 5, 2015 8:41 PM | 5 hours, 32 minutes |
The point is that the schedule jobs should have brought that Information -- Right ?
Regards
PKC
Prasanta Kumar Chaudhuri
Hi Francesco Chiossi,
Thanks for your Reply,
Just to give inputs -- The Schedule Jobs did not bring that Information , Even "Run Data Collection jobs" on workitem did not bring that information . I had to execute manually " "Run Full Data Collection jobs" on modules of jts and then ccm --> Then that information came , It took more than 5&1/2Hrs for workitems in my case as below
The point is that the schedule jobs should have brought that Information -- Right ?
Regards
PKC
Prasanta Kumar Chaudhuri
Thanks for your Reply,
Just to give inputs -- The Schedule Jobs did not bring that Information , Even "Run Data Collection jobs" on workitem did not bring that information . I had to execute manually " "Run Full Data Collection jobs" on modules of jts and then ccm --> Then that information came , It took more than 5&1/2Hrs for workitems in my case as below
| Succeeded | Work Items | Jan 5, 2015 3:09 PM | Jan 5, 2015 8:41 PM | 5 hours, 32 minutes |
The point is that the schedule jobs should have brought that Information -- Right ?
Regards
PKC
Prasanta Kumar Chaudhuri