It's all about the answers!

Ask a question

Based on Customized action " Hold " the woritem is Moving to "Held_Up" state in RTC 5.0.1 ,BUT In RRDI 5.0.1, Not able to see the "Held_Up" State . So far I remember in RRDI 2.X it was working .-- Any Idea ?


PRASANTA CHAUDHURI (11031324) | asked Jan 05 '15, 7:35 a.m.
Hello ,

Based on Customized action " Hold " the woritem is Moving to "Held_Up" state in RTC 5.0.1, BUT In RRDI 5.0.1, Not able to see the "Held_Up" State . So far I remember in RRDI 2.X it was working .-- Any Idea ?

Or How I get the Customized state in RRDI ?

Thanks

PKC

Prasanta Kumar Chaudhuri

Accepted answer


permanent link
Francesco Chiossi (5.7k1719) | answered Jan 06 '15, 2:47 a.m.
Hello Prasanta,

your expectation is correct; the delta ETL should have collected the information on the state automatically.

However, in case of data mismatches like this, the full load (like you did) is indeed a good remediation.

Best Regards,

Francesco Chiossi
PRASANTA CHAUDHURI selected this answer as the correct answer

3 other answers



permanent link
Francesco Chiossi (5.7k1719) | answered Jan 05 '15, 9:36 a.m.
Hello Prasanta,

there should be no need of special operations to get custom states populated in the data warehouse.

I would check directly in Operational Data Store > Request Area > Request for a Work Item you know has the "Held_Up" State in RTC and see what it shows.

The custom state should also appear in Operational Data Store > Request Area > Request State.

Also make sure the data collection jobs for RTC are running successfully.

Best Regards,

Francesco Chiossi

permanent link
PRASANTA CHAUDHURI (11031324) | answered Jan 05 '15, 11:49 p.m.
Hi Francesco Chiossi,

Thanks for your Reply,

Just to give inputs -- The Schedule Jobs did not  bring that Information , Even "Run Data Collection jobs" on workitem did not bring that information . I had to execute manually " "Run Full Data Collection jobs" on modules of jts and then ccm --> Then that information came , It took more than 5&1/2Hrs for workitems in my case as below
Succeeded Work Items Jan 5, 2015 3:09 PM Jan 5, 2015 8:41 PM 5 hours, 32 minutes

The point is that the schedule jobs should have brought that Information -- Right ?

Regards

PKC

Prasanta Kumar Chaudhuri


permanent link
PRASANTA CHAUDHURI (11031324) | answered Jan 05 '15, 11:49 p.m.
Hi Francesco Chiossi,

Thanks for your Reply,

Just to give inputs -- The Schedule Jobs did not  bring that Information , Even "Run Data Collection jobs" on workitem did not bring that information . I had to execute manually " "Run Full Data Collection jobs" on modules of jts and then ccm --> Then that information came , It took more than 5&1/2Hrs for workitems in my case as below
Succeeded Work Items Jan 5, 2015 3:09 PM Jan 5, 2015 8:41 PM 5 hours, 32 minutes

The point is that the schedule jobs should have brought that Information -- Right ?

Regards

PKC

Prasanta Kumar Chaudhuri

Your answer


Register or to post your answer.