Based on Customized action " Hold " the woritem is Moving to "Held_Up" state in RTC 5.0.1 ,BUT In RRDI 5.0.1, Not able to see the "Held_Up" State . So far I remember in RRDI 2.X it was working .-- Any Idea ?
Hello ,
Based on Customized action " Hold " the woritem is Moving to "Held_Up" state in RTC 5.0.1, BUT In RRDI 5.0.1, Not able to see the "Held_Up" State . So far I remember in RRDI 2.X it was working .-- Any Idea ? Or How I get the Customized state in RRDI ? Thanks PKC Prasanta Kumar Chaudhuri |
Accepted answer
Hello Prasanta,
your expectation is correct; the delta ETL should have collected the information on the state automatically. However, in case of data mismatches like this, the full load (like you did) is indeed a good remediation. Best Regards, Francesco Chiossi PRASANTA CHAUDHURI selected this answer as the correct answer
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3 other answers
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Hello Prasanta,
there should be no need of special operations to get custom states populated in the data warehouse. I would check directly in Operational Data Store > Request Area > Request for a Work Item you know has the "Held_Up" State in RTC and see what it shows. The custom state should also appear in Operational Data Store > Request Area > Request State. Also make sure the data collection jobs for RTC are running successfully. Best Regards, Francesco Chiossi |
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Hi Francesco Chiossi,
Thanks for your Reply, Just to give inputs -- The Schedule Jobs did not bring that Information , Even "Run Data Collection jobs" on workitem did not bring that information . I had to execute manually " "Run Full Data Collection jobs" on modules of jts and then ccm --> Then that information came , It took more than 5&1/2Hrs for workitems in my case as below
The point is that the schedule jobs should have brought that Information -- Right ? Regards PKC Prasanta Kumar Chaudhuri |
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Hi Francesco Chiossi,
Thanks for your Reply, Just to give inputs -- The Schedule Jobs did not bring that Information , Even "Run Data Collection jobs" on workitem did not bring that information . I had to execute manually " "Run Full Data Collection jobs" on modules of jts and then ccm --> Then that information came , It took more than 5&1/2Hrs for workitems in my case as below
The point is that the schedule jobs should have brought that Information -- Right ? Regards PKC Prasanta Kumar Chaudhuri |