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question asked: Dec 15 '14, 5:57 p.m.
question was seen: 3,293 times
last updated: Dec 15 '14, 6:00 p.m.

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Sending email based of work flow status in RTC

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Sean Burke (378●9●144●247) | asked Dec 15 '14, 5:57 p.m.
 We want RTC to send email to a group mail box when a Work Item is in a special status.
The members of the targeted group mail box may or may not be a member of RTC project area.  Is this possible?

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Susan Hanson (1.6k●2●201●194) | answered Dec 15 '14, 6:00 p.m.
You can write and deploy a Server-Side plugin that, on change to the special status, could send an email to whomever you want using the RTC mail service (assuming mail services are enabled).

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