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question asked: Dec 01 '14, 5:27 a.m.
question was seen: 3,970 times
last updated: Dec 03 '14, 4:51 a.m.

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Error while configuring email setting in CLM 5.0

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Deepali Deshmukh (89●1●42●61) | asked Dec 01 '14, 5:27 a.m.
edited Dec 01 '14, 7:27 a.m.
Hi,

I have configured email settings (Connection Properties) for CLM 4.0.1, which works fine. I am trying to configure email setting for CLM 5.0, using same values for the connect properties. but I am getting error while sending Test Email.
here is the error - 
Could not connect to SMTP host: smtpout.secureserver.net, port: 25; nested exception is: java.net.SocketException: Permission denied: connect

Are there any changes in 5.0 with respect to Email setting?
Help me out

Thanks and Regards,
Deepali Nigade.

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Don Max (24●1●17●34) | answered Dec 03 '14, 12:46 a.m.
Hi,
  Are you able to telnet to that port no from the machine where u installed clm 5.0. Also please check on the firewall on the mail server.
 
Comments
Deepali Deshmukh commented Dec 03 '14, 1:44 a.m.

Hi Don,

           I am able to telnet to the port on which CLM 5.0 is installed. I have tried with firewall ON/OFF on the mail server.Its not working.

Thank you.

Don Max commented Dec 03 '14, 2:35 a.m.

Hi,

 Please change the  "Use STARTTLS " to "true" in email settings  and try by default its in false state .




Deepali Deshmukh commented Dec 03 '14, 4:51 a.m.

Hi, 

     I tried changing "Use STARTTLS" property to True. Its not working.
     Please guide me! 
     
     

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