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question asked: Nov 24 '14, 9:31 a.m.
question was seen: 4,233 times
last updated: Nov 25 '14, 4:43 a.m.

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Related Artifact Link in WebUI does not work in one WorkItem

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Katrin Heymann (198●2●45●63) | asked Nov 24 '14, 9:31 a.m.
We are using CLM Version 4.0.7 and now we had the problem that a related Artifact Link in WebUI does not work as expected.

It's very strange because we have the problem in one workitem only.

In the Links Tab it works - shows the correct URL Link.
In the Quick Information it doesn't work - has problems with the brackets in the project name "... (Change Management)"

Remove the links and add it again does not solve the problem. How can we solve it ?

One answer

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Eric Jodet (6.3k●5●111●120) | answered Nov 24 '14, 9:47 a.m.
JAZZ DEVELOPER
 Hello Katrin,
umm...
1 - on this work item (having the issue)  - did you try to add another related artifact?
2 - on another work item (not having the issue) - did you try to add the same  related artifact as the one causing the pb (with brackets)?
3 - can you share a sanitized version of the URL of the  related artifact causing the pb?

(no related defect found on jazz)

Eric
Comments
Katrin Heymann commented Nov 25 '14, 4:34 a.m.

Hi Eric,

thanks a lot for your prompt answer.
I asked my colleague to check your points because from my side it works correct.
Is it possible that it depends on browser configurations ?

Eric Jodet commented Nov 25 '14, 4:43 a.m.
JAZZ DEVELOPER

 Hello Katrin,

pls check using IE, FF and Chrome.
See if it makes any difference.

Eric

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