User can save WI in other computers except his
When a user is trying to save a WorkItem it shows an permissions error "Can´t save work item - Permission denied for modifying field..." even if this user did not modify that field. Worst of all, if he changes from his computer to another he can save the WI.
A personalized attribute (long HTML) is the one causing the problem. Also, if the user does not have the "Read Only" precondition for that attribute, the problem does not surface. |
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Did the user forget to install one of the preconditions that have been marked as "fail if not installed"?
If this only happens for one machine, and the process template has been customized (which I suspect it was) it may be a caching issue. Can you try to clear the browser cache to ensure the latest version of the workitem editor page is used?
The machine with the problem has internet explorer. It also happens with other users in the same machine. The cache was cleared.
The problem happens in the Web client, so preconditions are enforced by the admin.
The next step would be network tracing and you may need to open a PMR to engage Support to analyse the trace.