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question asked: Jul 24 '14, 9:39 a.m.
question was seen: 4,070 times
last updated: Jul 24 '14, 10:49 a.m.

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Problem communicating with the IBM Rational Reporting Server - RRDI

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Nikhil Vipradas (11●12●14) | asked Jul 24 '14, 9:39 a.m.
Hello Team

We have installed RRDI 2.0.6 for CLM 4.0.6. Now I am integrating them.
Now I am facing one strange issue.
I am able to import sample reports in CCM (Shared Reports)  successfully but I am not able to run the report and getting below error when I ran it :

Problem communicating with the IBM Rational Reporting Server. Check network connectivity and ensure the server location is properly set in the Advanced Properties page.

I have made reporting URL entry in Advance Properties for jts , ccm and qm as below :
http://ratsuite198-rrdi.sby.ibm.com:9080/reporting/servlet/dispatch for Field "Reporting Server URL".

Can you please guide me to fix the issue ?

Thanks in advance.
Comments
Krzysztof Kaźmierczyk commented Jul 24 '14, 9:49 a.m.

Hi Nikhil,
Did you have a chance to trying to open your RRDI server address from web browser located on server machine? That might be a problem.

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Kevin Ramer (4.5k●9●186●201) | answered Jul 24 '14, 10:40 a.m.
The URL should end with /reporting, I think.

There is also the concern of having the JTS's  SSL certificate known to the RRDI side.
http://pic.dhe.ibm.com/infocenter/rentrpt/v1r1m1/index.jsp?topic=%2Fcom.ibm.rational.raer.install.doc%2Ftopics%2Ft_import_sign_cert_ri.html

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