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Unable to login to RTC client , getting invalid user id /password even if the credentials are valid.

I am getting the following error
"CRJAZ6003E Invalid user ID/password logging into 'server' ".


I am able to login to jazz website but not from the RTC client.

Help me to resolve this issue. 


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You might want to provide more information such as version, if the server is internal etc. Also providong the URI you used in the connection attempt could help. Please be aware that the Web UI redirects you to a valid page in some cases. However, as Rohit mentions below, the Eclipse client requires the correct URI to work.



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Hi Pavan

- Verify the URI you using in the repository connection. it should be like https://<<hostname:port>>/ccm/
- verify if any proxy settings are there in the eclipse client, try changing the Active Provider to 'Direct'.
( go to Window>Preferences>General> network Connections)
- check the ccm.log, eclipse.log file for the error.
- Try creating a new workspace, and create a new connection.

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Question asked: Jul 10 '14, 7:08 a.m.

Question was seen: 7,550 times

Last updated: Jul 14 '14, 5:36 a.m.

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