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Why is my Jazz help slow to load


Gary Day (18713) | asked Jun 13 '14, 8:24 a.m.

I have a RTC\JTS install with CCM, QM, DM and RELM and the help is ridiculously slow to load - each page taking well in excess of one minute. I have an almost identical RTC\JTS install on a second network where the help runs fine. I have given my apache-tomcat service a starting memory of 256mb and a max of 6000mb (having already tried lower values first).

The servers themselves have similar loads. and are both 2008 R2 VM's

I have another apache-tomcat installation on another drive of the same server. I loaded my RDM help into that and it runs just fine. Is there a way of getting one or more of my help applications to use help from a different apache instance to that which is running JTS?

In the teamserver.properties of the conf\dm folder I can see
com.ibm.team.repository.web.helpuri=/rdmhelp/index.jsp

might I be able to amend it to this?
com.ibm.team.repository.web.helpuri=http://myserver:8090/rdmhelp/index.jsp

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Brian Fleming (1.6k11928) | answered Jun 13 '14, 10:56 a.m.
Yes, you could do that, but be sure to escape the ":", so the entry should be:
com.ibm.team.repository.web.helpuri=http\://myserver\:8090/rdmhelp/index.jsp

Note that by default, rdmhelp acts as a proxy to content served from jazz.net.  It would be interesting to see what the response time to https://jazz.net/help-dev/dm/index.jsp is like from your two different networks.  You can confirm how your help is configured, and change it to locally served if you prefer, by going to https://server:port/rdmhelp/remote/remotehelp.jsp.  See http://pic.dhe.ibm.com/infocenter/clmhelp/v4r0/index.jsp?topic=%2Fcom.ibm.help.common.rational.remote.web.doc%2Ftopics%2Fc_web_del_web.html for details.

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