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question asked: May 12 '14, 12:16 p.m.
question was seen: 5,198 times
last updated: May 14 '14, 3:58 a.m.

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Why, after upgrading to Build Forge 8, access to https://:8443 stopped working

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Alejandro Lucero (1●1●1) | asked May 12 '14, 12:16 p.m.
I have upgraded to Build Forge 8 and access to https://<doamain>:8443 stopped working. When I make a request to the url I get a 404 http error message.

I ran netstat -tulpn | grep 8443, and Tomcat is listening on this port.
Also ran nmap -v -sT localhost and port 8443 is open.

I also checked file ./server/tomcat/conf/server.xml and ssl is active for 8443.

I would appreciate your help.

Thank you,


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Robert haig (1.0k●1●6) | answered May 13 '14, 10:45 a.m.
FORUM MODERATOR / JAZZ DEVELOPER
 You should open a PMR with support.  I've run multiple upgrades and not had this issue.

Suport is going to ask for the services layer logs (look in the logs directory at the jas*.log files) so to speed things along have those ready.
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Alejandro Lucero commented May 13 '14, 10:56 a.m.

hi Robert,

I'm an IBM employee working on an internal project, how ca I open a PMR with support (what is PMR?)

Thank you,

Robert haig commented May 13 '14, 11:11 a.m. | edited May 13 '14, 11:12 a.m.
FORUM MODERATOR / JAZZ DEVELOPER

You can create a PMR here:  https://www-947.ibm.com/support/servicerequest/Home.action

Alejandro Lucero commented May 14 '14, 3:58 a.m.

In order to submit a PMR I need an IBM customer number, do you know how can i get one as an IBM employee? Thank you

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