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question asked: Apr 14 '14, 2:40 a.m.
question was seen: 5,269 times
last updated: Apr 23 '14, 5:46 a.m.

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RTC: upload attachment no more working

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Alberto Teodoro (66●3●26●38) | asked Apr 14 '14, 2:40 a.m.
Hi all,
we have recently moved to the last CLM version 4.0.6, and also we have upgraded the WAS, HTTP Server and Plugin (7.0.0.31).
Then, we've noticed a strange behavior for customized WI.

The behaviour is described below:
  • On a customized WI, without any previous attachments, we are not able to upload a new attachment, working by all 3 Internet Browser (IE, Firefox and Chrome)
  • On a customized WI, with previous attachments, we are able to upload a new attachment, working by all 3 Internet Browser (IE, Firefox and Chrome)
  • On a customized WI, without any previous attachments, we are able to upload a new attachment, working by RTC client eclipse.
We have found no errors in the logs and from browser http debug tool, seems to be all right.

Someone have noticed this behaviour too?

Many thanks all.
Ciao
Alberto 

-          



 
Comments
Ralph Schoon commented Apr 14 '14, 3:27 a.m.
FORUM ADMINISTRATOR / FORUM MODERATOR / JAZZ DEVELOPER

Since there are no error messages whatsoever, I would suggest to reach out to support. They might need to look into the process template.

sam detweiler commented Apr 14 '14, 8:17 a.m. | edited Apr 14 '14, 8:18 a.m.

do you get 'upload failed'? in the browser?

we experience this problem on 4.0.4, supposedly fixed in 4.0.3
https://jazz.net/jazz/web/projects/Rational%20Team%20Concert#action=com.ibm.team.workitem.viewWorkItem&id=235191

for us, it was not just on a customized workitem

Charlie Seo commented Apr 15 '14, 2:58 a.m.

If you have any precondition or follow up action enabled for the workitem, it would be good to try without them to see how it works

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Eric Jodet (6.3k●5●111●120) | answered Apr 23 '14, 5:46 a.m.
JAZZ DEVELOPER
 Hello,
?

If not, go here - https://jazz.net/wiki/bin/view/Main/L3WIDebugging?topicparent=Main.RTCL3#Web_UI_JavaScript
download Chromium
add ?debug=true to your URL
F12 to activate developer tools
ensure "break on all exceptions" is enabled

Try to reproduce your issue.
Expected: you should stop at some exception

If not, please contact IBM Support - https://jazz.net/help/support/

Thanks,
Eric

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