Email Trobleshooting
Where would be the best place to do problem determination on email notification problems on the Jazz Team Server, after the email configuration setup has been verified? I brought up a Jazz Team Server on Windows 2003, validated the eMail config using the WebUI Setup and the server is not send emails on Work Items events. In this case, I have configured my user id to receive emails in the RTC user editor.
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3 answers
If you have used the /jazz/setup wizard to configure your e-mail
settings and have tested the connection with that wizard then it is likely a problem with your mail server. Is it possible to examine the STMP mail server logs to see if the incoming requests are seen? Perhaps there is a failure to forward the mail along. - Matt Lavin Jazz Server Team On Thu, 2009-02-19 at 19:07 +0000, thloeber wrote: Where would be the best place to do problem determination on email |
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Thanks. The smtp mail server is process mail requests from other services just fine, so the problem isn't with that server. Just for grins though I did switch the na.relay.ibm.com smtp server and my Jazz Team server still doesn't appear to be sending emails. This is a sandbox server on which I also have Rational ClearQuest web installed and that is processing emails as it should.
Is there someway on the Team Server to debug this? |
I use that relay as well and get a lot of connection refused messages, but the emails still go-- I was getting so many errors in my system log i thought that I had configured it wrong.
Are you sure no emails are getting sent? your system log may have a more specific error |
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