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CRJZS5627E Error in DW configuration.

Hello everybody.

I've installed CLM v4.0.3, including JTS, CCM, RM, QM in a Win 2008 R2 Std server, using Tomcat.
When I try setup, in Tables creation step (DW configuration) I get the following error:

2013-10-04 11:54:14,805 [http-bio-9443-exec-4 @@ 11:54 <unauthenticated> /jts/query] ERROR com.ibm.team.jfs                                    - CRJZS5627E No se puede leer o escribir el archivo de propiedades del índice con la vía de acceso the path C:\PROGRA~1\IBM\JAZZTE~1\server\conf\jts\C:Program FilesIBMJazzTeamServerserverconfjtsindices\_H0r5gwT2EeOq9eOmfWyirg\jfs-rdfindex\index.properties. Compruebe los permisos de archivo y directorio y reinicie el servidor.Obviously the path C:Program FilesIBMJazzTeamServerserverconfjtsindices is incorrect, but I can´t see where is wrong written.

Any help?
Thanks.

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I found a couple PMRs with similar errors and it was related to the following settings in the teamserver.propeties file for jts
com.ibm.team.fulltext.indexLocation=
com.ibm.team.jfs.index.root.directory=

Based on your error it looks like they should be set to the following:
com.ibm.team.fulltext.indexLocation=C\:/PROGRA~1/IBM/JAZZTE~1/server/conf/jts/indices/workitemindex
com.ibm.team.jfs.index.root.directory=C\:/PROGRA~1/IBM/JAZZTE~1/server/conf/jts/indices

If that does not help can you provide the following:
The current values for the above setttings
The  database vendor are you using.
And whether tomcat is running with the server.startup or as a Windows service

On a side note there can be issues when running CLM in Program files because of the spaces as well as permissions. So it may be worth reinstalling outside of that directory.

Diego Trapero selected this answer as the correct answer

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Hi Karl,

Thank you for your answer.

I've corrected the wrrong path you point out:
C:\Archivos de programa\IBM\...
I've started tomcat (not as Win service) and tried setup again, getting the following:
No se han podido crear las tablas de depósito de datos. Vuelva a intentar la acción.ID CRJAZ1745E

And in the tomcat log:
2013-10-07 11:00:08,824 RQM [qm: AsynchronousTaskRunner-0 @@ 11:00] ERROR com.ib
m.team.process                                - CRJAZ6016E Se ha producido una e
xcepción al cargar escuchas de cambios de área de proyecto.
com.ibm.team.repository.common.transport.TeamServiceRegistryException: CRJAZ1972
E El servicio "com.ibm.team.workitem.service.internal.AllNodeProjectAreaChangeLi
stener" no se ha podido activar porque un servicio del que depende, "com.ibm.tea
m.workitem.common.internal.IWorkItemRepositoryService", no se ha podido activar.

 
Do you know a way to set properties witout editing teamserver.properties file ?

Thank you again.

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Comments

You shouldn't have to set the teamserver.properties manually.
Can you try starting tomcat as an administrator?
Right click server.startup.bat and choose run as administrator.

One other thing that seems to cause a lot of odd problems is running on a system without enough memory.

If there isn't  at least 8 gigs of RAM I usually remove the -Xgc:preferredHeapBase=0x100000000 setting. And adjust the XMX and XMS settings a little lower. The exact value depends on how much memory I have available.
Both of these are near the bottom of the server.startup.bat file.

set JAVA_OPTS=%JAVA_OPTS% -Xmx4G
set JAVA_OPTS=%JAVA_OPTS% -Xms4G
set JAVA_OPTS=%JAVA_OPTS% -Xmn512M
set JAVA_OPTS=%JAVA_OPTS% -Xgcpolicy:gencon
set JAVA_OPTS=%JAVA_OPTS% -Xcompressedrefs -Xgc:preferredHeapBase=0x100000000

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I will restart from de beginig.
I will uninstall and reinstall CLM and I'll try setup without editing teamserver.properties manually. The file become very smudged.
The server has 6 Gb of RAM. It's a good suggest. I need to talk with my boss...
I've been working with the domain admin user, so no problem with that.
I will try again...Hope with better luck.
I will notify you.
Thank you very much Karl.

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You're very welcome Diego.
 I would suggest installing into something other than Program files if possible.
This will prevent problems with Windows UAC as well as problems with spaces in the paths.

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Question asked: Oct 04 '13, 2:52 p.m.

Question was seen: 5,178 times

Last updated: Oct 08 '13, 2:41 p.m.

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