RQM Test PDF Test Report Garbled Character
Hi. I would like you to advise me to resolve RQM test PDF report garbled character.
We encounter garbled character(Japanese) when we create PDF report on RQM. 
We find the technical instruction to resolve this issue. Tech Instruction No.1 https://jazz.net/help-dev/clm/index.jsp?re=1&topic=/com.ibm.rational.test.qm.doc/topics/t_fonts.html&scope=null We try setting "MS Gothic" on administrator screen. But this is not resolved. I think "MS Gothic" is installed only Windows. 
This server operating system is Linux and find True Type font. We set this TrueType but it is not resolved. 
Please advise us to resolve this garbled character. I would really appreciate your support. |
Accepted answer
Have you seen this tech note?
http://www-01.ibm.com/support/docview.wss?uid=swg21405315
Please note that in order for RQM to know which font to use, you must not only set up the right font for Japanese in your advanced server properties, you must also have your browser configured to use Japanese as its primary locale. The PDF rendering engine won't know to use the font you configured for the "ja" locale if your browser says it wants "en-us" PDFs.
Kenichi Toyotome selected this answer as the correct answer
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5 other answers
It appears you are running into PDF print show Japanese as ## on Linux (59004). However, this defect was fixed in RQM 3.0.1.4. Can you confirm you are running RQM 3.0.1.4+?
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Thank you, Paul.
We try to use "sazanami-font" on the linux environment. I'll keep you posted. |
Paul, we are running RQM 4.0.2 so I'm not sure why we are running into this.
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Michael, thank you for your answer. We set browser language value "ja" and produce PDF report successfully!
Again, thank you for your support! |
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