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Why could not my RTC eclipse client 4.0 connect to RTC server?

alex zhu

(16●1●2) retagged

Sep 24 '13, 9:32 a.m.

My local host installed RTC eclipse client 4.0 combined with Rational Software Architect 8.5.1.

Then I started RTC and tried to create a new repository connection with the following information:

https://igartc03.swg.usma.ibm.com/jazz/

sgzhu@cn.ibm.com

password

And I got this error: But I could use the same information to connect the same server successfully at my friend's PC RTC installation environment.

RTC Error

CRJAZ6024E Cannot log into the server, 'igartc03.swg.usma.ibm.com', because that server cannot be contacted. Make sure that the server is running and available. For more details, open the help system and search for CRJAZ6024E.

CRJAZ1371E The URL "https://igartc03.swg.usma.ibm.com:443/jazz/versionCompatibility?clientVersion=4.0" cannot be reached. The server cannot be reached. The network could not connect to the server. The error is "Connection refused: connect". Contact your system administrator.

Connection refused: connect

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alex zhu

Sep 24 '13, 4:15 a.m.

Below is from WORKSPACE/.metadata/.log file.

!SESSION 2013-09-24 14:39:48.378 -----------------------------------------------

eclipse.buildId=unknown

java.fullversion=JRE 1.7.0 IBM J9 2.6 Windows 7 x86-32 20121024_126071 (JIT enabled, AOT enabled)

J9VM - R26_Java726_SR3_20121024_1635_B126071

JIT - r11.b02_20120924_26343a

GC - R26_Java726_SR3_20121024_1635_B126071

J9CL - 20121024_126071

BootLoader constants: OS=win32, ARCH=x86, WS=win32, NL=en_US

Framework arguments: -product com.ibm.rational.rsa4ws.product.v80.ide

Command-line arguments: -os win32 -ws win32 -arch x86 -product com.ibm.rational.rsa4ws.product.v80.ide

!ENTRY org.eclipse.ui 2 0 2013-09-24 14:39:52.608

!MESSAGE Warnings while parsing the commands from the 'org.eclipse.ui.commands' and 'org.eclipse.ui.actionDefinitions' extension points.

!SUBENTRY 1 org.eclipse.ui 2 0 2013-09-24 14:39:52.608

!MESSAGE Commands should really have a category: plug-in='com.ibm.xtools.modeler.ui.diagrams.statechart', id='com.ibm.xtools.modeler.ui.diagrams.statechart.moveLeft', categoryId='com.ibm.xtools.modeler.ui.diagrams.statechart.moveTransitiontools.modeler.ui.diagrams.statechart.moveTransition'

!ENTRY org.apache.commons.httpclient.HttpMethodDirector 1 800 2013-09-24 14:40:25.520

!MESSAGE I/O exception (java.net.ConnectException) caught when processing request: Connection refused: connect

!ENTRY org.apache.commons.httpclient.HttpMethodDirector 1 800 2013-09-24 14:40:25.538

!MESSAGE Retrying request

!ENTRY org.apache.commons.httpclient.HttpMethodDirector 1 800 2013-09-24 14:40:26.554

!MESSAGE I/O exception (java.net.ConnectException) caught when processing request: Connection refused: connect

!ENTRY org.apache.commons.httpclient.HttpMethodDirector 1 800 2013-09-24 14:40:26.562

!MESSAGE Retrying request

!ENTRY org.apache.commons.httpclient.HttpMethodDirector 1 800 2013-09-24 14:40:27.570

!MESSAGE I/O exception (java.net.ConnectException) caught when processing request: Connection refused: connect

!ENTRY org.apache.commons.httpclient.HttpMethodDirector 1 800 2013-09-24 14:40:27.573

!MESSAGE Retrying request

!ENTRY org.apache.commons.httpclient.HttpMethodDirector 1 800 2013-09-24 14:40:29.615

!MESSAGE I/O exception (java.net.ConnectException) caught when processing request: Connection refused: connect

!ENTRY org.apache.commons.httpclient.HttpMethodDirector 1 800 2013-09-24 14:40:29.619

!MESSAGE Retrying request

!ENTRY org.apache.commons.httpclient.HttpMethodDirector 1 800 2013-09-24 14:40:30.631

!MESSAGE I/O exception (java.net.ConnectException) caught when processing request: Connection refused: connect

!ENTRY org.apache.commons.httpclient.HttpMethodDirector 1 800 2013-09-24 14:40:30.637

!MESSAGE Retrying request

!ENTRY org.apache.commons.httpclient.HttpMethodDirector 1 800 2013-09-24 14:40:31.650

!MESSAGE I/O exception (java.net.ConnectException) caught when processing request: Connection refused: connect

!ENTRY org.apache.commons.httpclient.HttpMethodDirector 1 800 2013-09-24 14:40:31.653

!MESSAGE Retrying request

!ENTRY org.apache.commons.httpclient.HttpMethodDirector 1 800 2013-09-24 14:40:33.695

!MESSAGE I/O exception (java.net.ConnectException) caught when processing request: Connection refused: connect

!ENTRY org.apache.commons.httpclient.HttpMethodDirector 1 800 2013-09-24 14:40:33.699

!MESSAGE Retrying request

!ENTRY org.apache.commons.httpclient.HttpMethodDirector 1 800 2013-09-24 14:40:34.704

!MESSAGE I/O exception (java.net.ConnectException) caught when processing request: Connection refused: connect

!ENTRY org.apache.commons.httpclient.HttpMethodDirector 1 800 2013-09-24 14:40:34.707

!MESSAGE Retrying request

!ENTRY org.apache.commons.httpclient.HttpMethodDirector 1 800 2013-09-24 14:40:35.713

!MESSAGE I/O exception (java.net.ConnectException) caught when processing request: Connection refused: connect

!ENTRY org.apache.commons.httpclient.HttpMethodDirector 1 800 2013-09-24 14:40:35.724

!MESSAGE Retrying request

!ENTRY com.ibm.team.process.rcp.ui 4 0 2013-09-24 14:40:36.744

!MESSAGE Error logged from Process RCP UI:

!STACK 0

com.ibm.team.repository.common.transport.ConnectionException: CRJAZ1371E The URL "https://igartc03.swg.usma.ibm.com:443/jazz/versionCompatibility?clientVersion=4.0" cannot be reached. The server cannot be reached. The network could not connect to the server. The error is "Connection refused: connect". Contact your system administrator.

at com.ibm.team.repository.transport.client.ClientHttpUtil.executePrimitiveRequest(Unknown Source)

at com.ibm.team.repository.transport.client.ClientHttpUtil.executeHttpMethod(Unknown Source)

at com.ibm.team.repository.transport.client.ClientHttpUtil.executeHttpMethod(Unknown Source)

at com.ibm.team.repository.transport.client.ClientHttpUtil.executeHttpMethod(Unknown Source)

at com.ibm.team.repository.transport.client.ClientHttpUtil.executeHttpMethod(Unknown Source)

at com.ibm.team.repository.transport.client.RestClientConnectionBase.executeMethod(Unknown Source)

at com.ibm.team.repository.transport.client.RestClientConnectionBase.doMethod(Unknown Source)

at com.ibm.team.repository.transport.client.RestClientConnectionBase.doGet(Unknown Source)

at com.ibm.team.repository.transport.client.TeamRawRestServiceClient$RawRestClientConnection.doGet(Unknown Source)

at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)

at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)

at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)

at java.lang.reflect.Method.invoke(Unknown Source)

at com.ibm.team.repository.client.internal.ServiceInterfaceProxy.invokeServiceCall(Unknown Source)

at com.ibm.team.repository.client.internal.ServiceInterfaceProxy.invoke(Unknown Source)

at com.ibm.team.repository.client.internal.RawRestServiceClientProxy$RestClientConnectionProxy.invoke(Unknown Source)

at $Proxy11.doGet(Unknown Source)

at com.ibm.team.repository.client.internal.TeamRepository.fetchClientVersionJSONObject(Unknown Source)

at com.ibm.team.repository.client.internal.TeamRepository.access$0(Unknown Source)

at com.ibm.team.repository.client.internal.TeamRepository$5.run(Unknown Source)

at com.ibm.team.repository.client.internal.TeamRepository$5.run(Unknown Source)

at com.ibm.team.repository.client.internal.TeamRepository$3.run(Unknown Source)

at com.ibm.team.repository.common.transport.CancelableCaller.call(Unknown Source)

at com.ibm.team.repository.client.internal.TeamRepository.callCancelableService(Unknown Source)

at com.ibm.team.repository.client.internal.TeamRepository.checkServerVersionMatches(Unknown Source)

at com.ibm.team.repository.client.internal.TeamRepository.internalLogin(Unknown Source)

at com.ibm.team.repository.client.internal.TeamRepository.login(Unknown Source)

at com.ibm.team.process.internal.rcp.ui.LoginAction$1.run(Unknown Source)

at org.eclipse.core.internal.jobs.Worker.run(Unknown Source)

Caused by: java.net.ConnectException: Connection refused: connect

at java.net.DualStackPlainSocketImpl.connect0(Native Method)

at java.net.DualStackPlainSocketImpl.socketConnect(Unknown Source)

at java.net.AbstractPlainSocketImpl.doConnect(Unknown Source)

at java.net.AbstractPlainSocketImpl.connectToAddress(Unknown Source)

at java.net.AbstractPlainSocketImpl.connect(Unknown Source)

at java.net.PlainSocketImpl.connect(Unknown Source)

at java.net.SocksSocketImpl.connect(Unknown Source)

at java.net.Socket.connect(Unknown Source)

at java.net.Socket.connect(Unknown Source)

at java.net.Socket.<init>(Unknown Source)

at java.net.Socket.<init>(Unknown Source)

at org.apache.commons.httpclient.protocol.DefaultProtocolSocketFactory.createSocket(Unknown Source)

at org.apache.commons.httpclient.protocol.DefaultProtocolSocketFactory.createSocket(Unknown Source)

at org.apache.commons.httpclient.HttpConnection.open(Unknown Source)

at org.apache.commons.httpclient.MultiThreadedHttpConnectionManager$HttpConnectionAdapter.open(Unknown Source)

at org.apache.commons.httpclient.HttpMethodDirector.executeWithRetry(Unknown Source)

at org.apache.commons.httpclient.HttpMethodDirector.executeMethod(Unknown Source)

at org.apache.commons.httpclient.HttpClient.executeMethod(Unknown Source)

... 29 more

alex zhu

Sep 24 '13, 4:16 a.m.

Actually I can reach "https://igartc03.swg.usma.ibm.com:443/jazz/versionCompatibility?clientVersion=4.0" by using a browser such as IE.

So it is strange that RTC client complained it could not reach this URL.

3 answers

8,268 views

0 votes

3 answers

alex zhu

(16●1●2) Sep 24 '13, 3:14 a.m.

No any understandable reason, but now it works well!

1 vote

Arun K Sriramaiah

(3.2k●2●36●77) Sep 24 '13, 3:14 a.m.

Hi Alex,

This could be problem with the

Rational Team Concert client and server compatibility

Please find the below link for more details.

http://www-01.ibm.com/support/docview.wss?uid=swg21623665

0 votes

Krzysztof Kaźmierczyk

(7.5k●4●80●103) Sep 24 '13, 4:17 a.m.

Hi Alex,
I see following error message in your .log:

Caused by: java.net.ConnectException: Connection refused: connect

This might have been any issue with your network.

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Question asked: Sep 24 '13, 2:19 a.m.

Question was seen: 8,268 times

Last updated: Sep 24 '13, 9:32 a.m.

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