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question asked: Sep 11 '13, 6:02 a.m.
question was seen: 6,809 times
last updated: Sep 16 '13, 9:33 a.m.

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RTC upgrade stuck on Finalize Application Setup

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Erik Schumann (6●1●1) | asked Sep 11 '13, 6:02 a.m.
retagged Sep 16 '13, 9:33 a.m. by Ralph Earle (257●3●9)
 I try to upgrade an RTC server from 3.0 to 4.0.4. When going to https//....../jet/setup evereything works fine, applications are registered etc.
When reaching the step 'Finalize Application' for the ccm application the [Finalize Application Setup] button remains greyed out and I get stuck. I checked the server and consequently the ccm application can not communicate with jts, since oauth is not correctly configured, users are not synchronized etc.

Shutting down the server and running through https://..../jts/setup again, I can quickly skip with the [next]buton to the same page. 

The jazz.log file contains the following errors:
2013-09-11 11:43:59,485 [         http-bio-9443-exec-18] ERROR ompatibility.inte
rnal.JtsConfigurationStateService  - CRJAZ2488E The friend entry for the Jazz Te
am Server contains a consumer key that is invalid (it is not being accepted by t
he Jazz Team Server).
as well as subsequent authorization errors.

I hope someone out there has some idea on how to go further.

All the best,
/Erik
Comments
Krzysztof Kaźmierczyk commented Sep 11 '13, 6:32 a.m.

Hi Erik,
What are the instructions you were trying to run upgrade? I have reviewed following ones: http://pic.dhe.ibm.com/infocenter/clmhelp/v4r0m3/topic/com.ibm.jazz.install.doc/topics/roadmap_clm_upgrade.html and I didn't find any mention to rerun setup again.
Let me know if I have missed something.

Erik Schumann commented Sep 11 '13, 8:57 a.m. | edited Sep 11 '13, 9:07 a.m.

 Hi Krzysztof.


Thanks for your reply. Since I was upgrading from 3.0.0 there is the following step in http://pic.dhe.ibm.com/infocenter/clmhelp/v4r0m4/index.jsp?topic=%2Fcom.ibm.jazz.install.doc%2Ftopics%2Froadmap_clm_upgrade.html

All the best,
/Erik

Configure Lifecycle Project Administration Back to top

In the Lifecycle Project Administration (LPA) application, you can create and manage project areas and establish associations between them. The LPA application was first introduced in CLM version 3.0.1. So if you are upgrading from Rational Team Concert 3.0, you must configure and register the LPA application with Jazz Team Server.

  1. Open a web browser and login to https://hostname.example.com:9443/jts/setup as an administrator.
  2. Run the setup wizard and skip to the Lifecycle Project Administration step to register the LPA application with Jazz Team Server.
  3. Click Next and then click Finalize Application Setup to complete the configuration of the LPA application.
For information about Lifecycle Project Administration, see Administering lifecycle projects.
 

Erik Schumann commented Sep 11 '13, 9:00 a.m. | edited Sep 11 '13, 9:08 a.m.

Hi Krzysztof.


Thanks for your reply.  

[...] The LPA application was first introduced in CLM version 3.0.1. So if you are upgrading from Rational Team Concert 3.0, you must configure and register the LPA application with Jazz Team Server.

  1. Open a web browser and login to https://[...]:9443/jts/setup as an administrator.
  2. Run the setup wizard and skip to the Lifecycle Project Administration step to register the LPA application with Jazz Team Server.
  3. Click Next and then click Finalize Application Setup to complete the configuration of the LPA application.

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