Cannot create items in RRC Artifacts
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Kegham Anbarjian (23●1●7●11)
| asked Sep 04 '13, 5:50 p.m.
edited Sep 06 '13, 12:23 a.m. by Geoffrey Clemm (30.1k●3●30●35)
Hello,
We have Jazz Server v4.0.3 installed on Windows Server 2008 R2. We are trying to create a New Feature work item in Requirements Manager. We are unable to, as the button to create a New Feature is greyed out. We followed the suggestions in postings related to this issue on jazz.net, no luck thus far. We are using the out-of-the-box default template for Rational Requirements Composer, i.e. the RRSTemplateID. I verified the account Permissions and assigned the Rational Requirements Composer - Analyst license to the user account, which grants full Read/Write privileges. I am running out of options with respect to diagnosing the problem. Has anyone encountered a similar situation? I am wondering if I am missing anything with respect to configuration. Thanks, Kevin |
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Benjamin Silverman (4.1k●6●10)
| answered Sep 04 '13, 6:34 p.m.
FORUM ADMINISTRATOR / FORUM MODERATOR / JAZZ DEVELOPER
Hi Kevin,
You need to add the user as a member of the project area in order to create artifacts. You can do this by going to jts/admin -> Manage Project Areas -> and adding your users as authors of the project area so that they can create artifacts. Hope it helps, Comments Hi Ben,
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As as administrator (also with Analyst license), when you go to "Manage project properties" do you see a number of artifact types defined? Feature should be one of them.
Comments Hi Daniel,
I am trying to understand what you did with RRSTemplateID. Did you do something manual with the process template?
Unlike RTC and RQM, you don't deal with process templates for the RM application. Instead you select a project template when creating the project -- or create your own types and folder structure manually.
Hi Daniel,
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All,
A follow-up update: In our case, the problem was resolved as follows: a) Grant to the user profile the client access license key ' ' b) Clear the cache, offline temp files, cookies, and Active logins in the browser; close the browser then re-open. It's somewhat odd to think that there ought to be a dependency with the RQM license key. What if someone doesn't install the RQM app, would this license still be required to enable certain functionality in RRC? Thanks to everybody who responded and provided tips and suggestions. Thanks, Kevin |
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