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License Key Error

vinay kumar nukala (4236672) | asked Jul 30 '13, 5:24 a.m.
We have installed RTC 4.0.1 and uploaded the license  In the license key Manager section it is showing the following error: (50 workgroup license for 4.0)
 Inactive (The license key "Rational Team Concert-50 Unlocked (Workgroup)" is not compatible with the license type "Developer". It is possible that the key was migrated from an earlier version and is now incompatible with the current version. To fix the problem you may want to either replace the key with an updated version or remove the key if it is possible.)

Please help me

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Ralph Schoon (63.2k33646) | answered Jul 30 '13, 8:21 a.m.

you uploaded a developer for workgroups key and the key installed successfully, as you can see in your screenshot in the last line. You have now 50 Developer for workgroup Licenses you can assign to you users. If you would upload a RTC Developer Key (NOT Developer for Workgroup) then you could enable your Rational Team Concert Developers. This is what Line 2 in the screenshot shows.

I must assume you had a different license key for 4.0 (which you can basically use) which was for RTD Developer licenses. If you only have a Developer for workgroup Key as shown below, you would have to change the user assignment from the Developer to the Developer for workgroup license.

If you think this an error, please get in contact with support.

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