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question asked: Jun 25 '13, 12:03 p.m.
question was seen: 7,176 times
last updated: Jul 17 '13, 4:46 p.m.

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RRDI e mail notifications waitting

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Rafael Rodriguez Montes (230●13●130●258) | asked Jun 25 '13, 12:03 p.m.
edited Jul 17 '13, 4:44 p.m.

Hello,
when I try to send my report to my e mail, it doesn't work, I already set all necesarry parameters (smtp with authentication using port 587) using Cognos configuration- Notifications and I got this:


when I try to run it I got this:


and the message that I got when see detail history:
CNC-SDS-0408 There are email messages waiting to be sent.

My smtp server is using  SASL authentication

I'm getting this errors pool

CNC-SDS-0408 There are email messages waiting to be sent.
July 17, 2013 1:43:00 PM CNC-SDS-0410 The email message was not sent. Approximate message size: [305 KB] The Mail server returned this error: [Invalid Addresses]
July 17, 2013 1:43:00 PM CNC-SDS-0335 Error returned from SMTP Server. The error message was: [Invalid Addresses]. The message could not be sent.
July 17, 2013 1:43:00 PM CNC-SDS-0335 Error returned from SMTP Server. The error message was: [450 4.7.1 myadres.last@company.com: Recipient address rejected: invalid sender domain for relay (0) ]. The message could not be sent.


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Francesco Chiossi (5.7k●1●11●19) | answered Jun 26 '13, 6:29 a.m.
Hello Rafael,

there are a couple of technotes you can check:
Cognos 8 users are unable to send email due SMTP server rejection.
User unable to send scheduled reports by email: CNC-SDS-0410 CNC-SDS-0379

You can also look if there are any corresponding error message in cogserver.log located in the RRDI Install Directory/cognos/logs.

Best Regards
Francesco






Comments
Rafael Rodriguez Montes commented Jul 17 '13, 4:46 p.m.

I Review the those notes, but I have everything right, I don't know if may be Cognos doesn't support SASL Authentication??

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