Jazz Team Server - Lowercase Usernames failing to log in
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We're having trouble with our LDAP integration. Our usernames are in a 3/4 format, 3 letters, 4 numbers, i.e. ABC1234. I can confirm with 100% certainty that our AD system does not have lowercase sensitivity. But when our users attempt to log in as abc1234 instead of ABC1234, the login fails.
I'm the admin of the tool for our organization. What I find very strange is that I can login with lowercases, and I get taken to an entirely different profile, one called ADMIN (caps intentional), as opposed to my name. So I technically have two logins, ABC1234 and abc1234, each take me different places.
Thoughts?
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Accepted answer
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When you are taken to ADMIN, this means that the user name is not recognized in the Jazz repository (meaning the application server does not match ABC1234 to an imported username). What's probably happening is that you have JTS configured for case sensitivity, and LDAP is not. You will need to make sure that both JTS and LDAP have the same case sensitivity. See the following technote for information on this configuration:
http://www-01.ibm.com/support/docview.wss?uid=swg21431626 Brian Vander Mey selected this answer as the correct answer
Comments 1
Thank you, that solved it. My IBM contact didn't know the solution, and you did in 3 minutes. Awesome. ![]() FORUM MODERATOR / JAZZ DEVELOPER
Your welcome :)
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2 other answers
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This sounds a lot like an issue we've seen in the past which was addressed in CLM 4.0.2 and 4.0.3 through com.ibm.team.jfs.users.service.internal.ContributorService does not respect case insensitive setting (244606). Even if JTS is set up to use case insensitive login, the ContributorService was not properly leveraging this property, and this defect addressed those scenarios. If you're still experiencing issues, you should be able to contact your local IBM Support representative to request a hotfix for this.
Thanks,
Mike Jaworski
Comments I don't think that is the issue Brian is seeing. I can still reproduce Brian's issue in 4.0.2
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