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IBM Installation manager (1.6.3 and 1.6.2) could not be installed in SUSE 11


Richar Cai (171816) | asked Jun 01 '13, 7:57 p.m.

Dear Team,

I encounterred an error when I tried to install IBM IM to SUSE 11.

I tried both versions-1.6.3 and 1.6.2, these are the latest versions of IM but failed to install.

Could somebody help me? Thank you very much!

My operation system is:

richarcai@linux-f2do:/tmp/rtcInstSrc> uname -a
Linux linux-f2do 2.6.34-12-desktop #1 SMP PREEMPT 2010-06-29 02:39:08 +0200 x86_64 x86_64 x86_64 GNU/Linux

Below is the error message: it seems the problem related to JVM.

=======================

richarcai@linux-f2do:/tmp/rtcInstSrc> ./install
Unhandled exception
Type=Segmentation error vmState=0x00000000
J9Generic_Signal_Number=00000004 Signal_Number=0000000b Error_Value=00000000 Signal_Code=00000080
Handler1=00007FE66B74E2C0 Handler2=00007FE66B40C4F0 InaccessibleAddress=0000000000000000
RDI=0000000000000001 RSI=0000000000000000 RAX=0000000000000001 RBX=000000000050D0C0
RCX=000000009E982203 RDX=000000000FEBFBFF R8=0000000000000000 R9=0000000000000000
R10=00007FE66C2DA310 R11=000000000050D0C0 R12=0000000000000000 R13=00007FE66C2DA4D8
R14=000000000050DE60 R15=0000000000000000
RIP=00007FE66CEDF7F0 GS=0000 FS=0000 RSP=00007FE66C2DA398
EFlags=0000000000210202 CS=0033 RBP=00007FE66C2DA4B0 ERR=0000000000000000
TRAPNO=000000000000000D OLDMASK=0000000000000000 CR2=0000000000000000
xmm0 0000000000000000 (f: 0.000000, d: 0.000000e+00)
xmm1 0000000000000000 (f: 0.000000, d: 0.000000e+00)
xmm2 0000000000000000 (f: 0.000000, d: 0.000000e+00)
xmm3 000000000050c79f (f: 5293983.000000, d: 2.615575e-317)
xmm4 00007fe66b8b2520 (f: 1804281088.000000, d: 6.947928e-310)
xmm5 0000000000000000 (f: 0.000000, d: 0.000000e+00)
xmm6 00007fe66c2dab00 (f: 1814932224.000000, d: 6.947928e-310)
xmm7 0000000000a118f8 (f: 10557688.000000, d: 5.216191e-317)
xmm8 0000000000000000 (f: 0.000000, d: 0.000000e+00)
xmm9 0000000000000000 (f: 0.000000, d: 0.000000e+00)
xmm10 0000000000000000 (f: 0.000000, d: 0.000000e+00)
xmm11 0000000000000000 (f: 0.000000, d: 0.000000e+00)
xmm12 0000000000000000 (f: 0.000000, d: 0.000000e+00)
xmm13 0000000000000000 (f: 0.000000, d: 0.000000e+00)
xmm14 0000000000000000 (f: 0.000000, d: 0.000000e+00)
xmm15 0000000000000000 (f: 0.000000, d: 0.000000e+00)
Module=/lib64/ld-linux-x86-64.so.2
Module_base_address=00007FE66CECC000
Target=2_40_20110203_074623 (Linux 2.6.34-12-desktop)
CPU=amd64 (1 logical CPUs) (0x11ce25000 RAM)
----------- Stack Backtrace -----------
(0x00007FE66CEDF7F0 [ld-linux-x86-64.so.2+0x137f0])
(0x00007FE66CED60DE [ld-linux-x86-64.so.2+0xa0de])
(0x00007FE66CED8B11 [ld-linux-x86-64.so.2+0xcb11])
(0x00007FE66CEDF235 [ld-linux-x86-64.so.2+0x13235])
JVM_Open+0x42 (0x00007FE66B9BD7D2 [libjvm.so+0x77d2])
JVM_Open+0x12 (0x00007FE66C2DF642 [libjvm.so+0x3642])
Java_java_util_zip_ZipFile_open+0x100 (0x00007FE6471D8560 [libzip.so+0x3560])
(0x00007FE66B76414D [libj9vm24.so+0x2a14d])
---------------------------------------
JVMDUMP006I Processing dump event "gpf", detail "" - please wait.
JVMDUMP032I JVM requested System dump using '/tmp/rtcInstSrc/core.20130601.101931.12708.0001.dmp' in response to an event
JVMDUMP010I System dump written to /tmp/rtcInstSrc/core.20130601.101931.12708.0001.dmp
JVMDUMP032I JVM requested Java dump using '/tmp/rtcInstSrc/javacore.20130601.101931.12708.0002.txt' in response to an event
JVMDUMP010I Java dump written to /tmp/rtcInstSrc/javacore.20130601.101931.12708.0002.txt
JVMDUMP032I JVM requested Snap dump using '/tmp/rtcInstSrc/Snap.20130601.101931.12708.0003.trc' in response to an event
JVMDUMP010I Snap dump written to /tmp/rtcInstSrc/Snap.20130601.101931.12708.0003.trc
JVMDUMP013I Processed dump event "gpf", detail "".
Install:
JVM terminated. Exit code=160
/tmp/rtcInstSrc//jre_6.0.0.sr9_20110208_03/jre/bin/java
-Xms40m
-Xmx512m
-Xquickstart
-Xgcpolicy:gencon
-jar /tmp/rtcInstSrc/plugins/org.eclipse.equinox.launcher_1.3.0.v20120522-1813.jar
-os linux
-ws gtk
-arch x86_64
-showsplash
-launcher /tmp/rtcInstSrc/install
-name Install
--launcher.library /tmp/rtcInstSrc/plugins/org.eclipse.equinox.launcher.gtk.linux.x86_64_1.1.200.v20120522-1813/eclipse_1502.so
-startup /tmp/rtcInstSrc/plugins/org.eclipse.equinox.launcher_1.3.0.v20120522-1813.jar
--launcher.overrideVmargs
-exitdata 80001
-toolId install
-accessRights admin input @osgi.install.area/install.xml
-vm /tmp/rtcInstSrc//jre_6.0.0.sr9_20110208_03/jre/bin/java
-vmargs
-Xms40m
-Xmx512m
-Xquickstart
-Xgcpolicy:gencon
-jar /tmp/rtcInstSrc/plugins/org.eclipse.equinox.launcher_1.3.0.v20120522-1813.jar
richarcai@linux-f2do:/tmp/rtcInstSrc>

My environment setting information in SUSE11:

======================================

richarcai@linux-f2do:/tmp/rtcInstSrc> env
LESSKEY=/etc/lesskey.bin
NNTPSERVER=news
MANPATH=/usr/lib64/mpi/gcc/openmpi/share/man:/usr/local/man:/usr/share/man
HOSTNAME=linux-f2do
XKEYSYMDB=/usr/share/X11/XKeysymDB
HOST=linux-f2do
TERM=xterm
SHELL=/bin/bash
PROFILEREAD=true
HISTSIZE=1000
SSH_CLIENT=192.168.107.1 56964 22
MORE=-sl
SSH_TTY=/dev/pts/2
USER=richarcai
LS_COLORS=no=00:fi=00:di=01;34:ln=00;36:pi=40;33:so=01;35:do=01;35:bd=40;33;01:cd=40;33;01:or=41;33;01:ex=00;32:*.cmd=00;32:*.exe=01;32:*.com=01;32:*.bat=01;32:*.btm=01;32:*.dll=01;32:*.tar=00;31:*.tbz=00;31:*.tgz=00;31:*.rpm=00;31:*.deb=00;31:*.arj=00;31:*.taz=00;31:*.lzh=00;31:*.lzma=00;31:*.zip=00;31:*.zoo=00;31:*.z=00;31:*.Z=00;31:*.gz=00;31:*.bz2=00;31:*.tb2=00;31:*.tz2=00;31:*.tbz2=00;31:*.xz=00;31:*.avi=01;35:*.bmp=01;35:*.fli=01;35:*.gif=01;35:*.jpg=01;35:*.jpeg=01;35:*.mng=01;35:*.mov=01;35:*.mpg=01;35:*.pcx=01;35:*.pbm=01;35:*.pgm=01;35:*.png=01;35:*.ppm=01;35:*.tga=01;35:*.tif=01;35:*.xbm=01;35:*.xpm=01;35:*.dl=01;35:*.gl=01;35:*.wmv=01;35:*.aiff=00;32:*.au=00;32:*.mid=00;32:*.mp3=00;32:*.ogg=00;32:*.voc=00;32:*.wav=00;32:
LD_LIBRARY_PATH=/usr/lib64/mpi/gcc/openmpi/lib64
XNLSPATH=/usr/share/X11/nls
ENV=/etc/bash.bashrc
HOSTTYPE=x86_64
FROM_HEADER=
PAGER=less
CSHEDIT=emacs
XDG_CONFIG_DIRS=/etc/xdg
MINICOM=-c on
MAIL=/var/mail/richarcai
PATH=/usr/lib64/mpi/gcc/openmpi/bin:/home/richarcai/bin:/usr/local/bin:/usr/bin:/bin:/usr/bin/X11:/usr/X11R6/bin:/usr/games
CPU=x86_64
INPUTRC=/home/richarcai/.inputrc
PWD=/tmp/rtcInstSrc
LANG=en_US.UTF-8
PYTHONSTARTUP=/etc/pythonstart
QT_SYSTEM_DIR=/usr/share/desktop-data
SHLVL=1
HOME=/home/richarcai
LESS_ADVANCED_PREPROCESSOR=no
OSTYPE=linux
LS_OPTIONS=-N --color=tty -T 0
XCURSOR_THEME=
G_FILENAME_ENCODING=@locale,UTF-8,ISO-8859-15,CP1252
LESS=-M -I -R
MACHTYPE=x86_64-suse-linux
LOGNAME=richarcai
CVS_RSH=ssh
XDG_DATA_DIRS=/usr/share
SSH_CONNECTION=192.168.107.1 56964 192.168.107.130 22
LESSOPEN=lessopen.sh %s
LESSCLOSE=lessclose.sh %s %s
G_BROKEN_FILENAMES=1
COLORTERM=1
OLDPWD=/tmp
_=/usr/bin/env
richarcai@linux-f2do:/tmp/rtcInstSrc> clear
richarcai@linux-f2do:/tmp/rtcInstSrc> env
LESSKEY=/etc/lesskey.bin
NNTPSERVER=news
MANPATH=/usr/lib64/mpi/gcc/openmpi/share/man:/usr/local/man:/usr/share/man
HOSTNAME=linux-f2do
XKEYSYMDB=/usr/share/X11/XKeysymDB
HOST=linux-f2do
TERM=xterm
SHELL=/bin/bash
PROFILEREAD=true
HISTSIZE=1000
SSH_CLIENT=192.168.107.1 56964 22
MORE=-sl
SSH_TTY=/dev/pts/2
USER=richarcai
LS_COLORS=no=00:fi=00:di=01;34:ln=00;36:pi=40;33:so=01;35:do=01;35:bd=40;33;01:cd=40;33;01:or=41;33;01:ex=00;32:*.cmd=00;32:*.exe=01;32:*.com=01;32:*.bat=01;32:*.btm=01;32:*.dll=01;32:*.tar=00;31:*.tbz=00;31:*.tgz=00;31:*.rpm=00;31:*.deb=00;31:*.arj=00;31:*.taz=00;31:*.lzh=00;31:*.lzma=00;31:*.zip=00;31:*.zoo=00;31:*.z=00;31:*.Z=00;31:*.gz=00;31:*.bz2=00;31:*.tb2=00;31:*.tz2=00;31:*.tbz2=00;31:*.xz=00;31:*.avi=01;35:*.bmp=01;35:*.fli=01;35:*.gif=01;35:*.jpg=01;35:*.jpeg=01;35:*.mng=01;35:*.mov=01;35:*.mpg=01;35:*.pcx=01;35:*.pbm=01;35:*.pgm=01;35:*.png=01;35:*.ppm=01;35:*.tga=01;35:*.tif=01;35:*.xbm=01;35:*.xpm=01;35:*.dl=01;35:*.gl=01;35:*.wmv=01;35:*.aiff=00;32:*.au=00;32:*.mid=00;32:*.mp3=00;32:*.ogg=00;32:*.voc=00;32:*.wav=00;32:
LD_LIBRARY_PATH=/usr/lib64/mpi/gcc/openmpi/lib64
XNLSPATH=/usr/share/X11/nls
ENV=/etc/bash.bashrc
HOSTTYPE=x86_64
FROM_HEADER=
PAGER=less
CSHEDIT=emacs
XDG_CONFIG_DIRS=/etc/xdg
MINICOM=-c on
MAIL=/var/mail/richarcai
PATH=/usr/lib64/mpi/gcc/openmpi/bin:/home/richarcai/bin:/usr/local/bin:/usr/bin:/bin:/usr/bin/X11:/usr/X11R6/bin:/usr/games
CPU=x86_64
INPUTRC=/home/richarcai/.inputrc
PWD=/tmp/rtcInstSrc
LANG=en_US.UTF-8
PYTHONSTARTUP=/etc/pythonstart
QT_SYSTEM_DIR=/usr/share/desktop-data
SHLVL=1
HOME=/home/richarcai
LESS_ADVANCED_PREPROCESSOR=no
OSTYPE=linux
LS_OPTIONS=-N --color=tty -T 0
XCURSOR_THEME=
G_FILENAME_ENCODING=@locale,UTF-8,ISO-8859-15,CP1252
LESS=-M -I -R
MACHTYPE=x86_64-suse-linux
LOGNAME=richarcai
CVS_RSH=ssh
XDG_DATA_DIRS=/usr/share
SSH_CONNECTION=192.168.107.1 56964 192.168.107.130 22
LESSOPEN=lessopen.sh %s
LESSCLOSE=lessclose.sh %s %s
G_BROKEN_FILENAMES=1
COLORTERM=1
OLDPWD=/tmp
_=/usr/bin/env
richarcai@linux-f2do:/tmp/rtcInstSrc>

One answer



permanent link
Mark Guertin (5867) | answered Jun 03 '13, 4:15 p.m.
FORUM ADMINISTRATOR
edited Jun 03 '13, 4:15 p.m.
Can you verify that you have all the required libraries installed? Installing a 32 bit Installation Manager on a 64 bit system will require some 32 bit libraries to be installed for compatibility. Check the prerequisites off of this page to make sure you have the right libraries installed: http://www-01.ibm.com/support/docview.wss?uid=swg24033586.

Comments
Richar Cai commented Jun 03 '13, 9:54 p.m. | edited Mar 26 '14, 3:58 a.m.

Hi Mark,

Thank you so much for your advice.

Actually, what I tried to install are 64 bits Installation manager softwares, as below:

agent.installer.linux.gtk.x86_64_1.6.3000.20130510_2243.zip
agent.installer.linux.gtk.x86_64_1.6.2000.20130301_2248.zip

Yes, you are right. I guess that it should be some libraries lost in my SUSE desktop operation system as I also could not install DB2 64bits on it. The Issue is related to the operation system not to the IM itself.

The problem got fixed finally.

 I setup another server with SUSE11 enterprise server version x86_64 operation system (Not personal desktop version). At this time, I could install IM 64bits and RTC and DB2 on this server successfully.

Thanks again for your kindly reply and help!

Thanks & Best regards,

Richar Cai

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