It's all about the answers!

Ask a question
QuestionsTagsUsersBadges
Guidelines | FAQ
Follow this question
Question details

×42,882
×4,321
×2,352

question asked: Jun 01 '13, 7:57 p.m.
question was seen: 11,755 times
last updated: Mar 26 '14, 3:58 a.m.

Related questions

IBM Installation manager (1.6.3 and 1.6.2) could not be installed in SUSE 11

0
Richar Cai (17●1●11●16) | asked Jun 01 '13, 7:57 p.m.

Dear Team,

I encounterred an error when I tried to install IBM IM to SUSE 11.

I tried both versions-1.6.3 and 1.6.2, these are the latest versions of IM but failed to install.

Could somebody help me? Thank you very much!

My operation system is:

richarcai@linux-f2do:/tmp/rtcInstSrc> uname -a
Linux linux-f2do 2.6.34-12-desktop #1 SMP PREEMPT 2010-06-29 02:39:08 +0200 x86_64 x86_64 x86_64 GNU/Linux

Below is the error message: it seems the problem related to JVM.

=======================

richarcai@linux-f2do:/tmp/rtcInstSrc> ./install
Unhandled exception
Type=Segmentation error vmState=0x00000000
J9Generic_Signal_Number=00000004 Signal_Number=0000000b Error_Value=00000000 Signal_Code=00000080
Handler1=00007FE66B74E2C0 Handler2=00007FE66B40C4F0 InaccessibleAddress=0000000000000000
RDI=0000000000000001 RSI=0000000000000000 RAX=0000000000000001 RBX=000000000050D0C0
RCX=000000009E982203 RDX=000000000FEBFBFF R8=0000000000000000 R9=0000000000000000
R10=00007FE66C2DA310 R11=000000000050D0C0 R12=0000000000000000 R13=00007FE66C2DA4D8
R14=000000000050DE60 R15=0000000000000000
RIP=00007FE66CEDF7F0 GS=0000 FS=0000 RSP=00007FE66C2DA398
EFlags=0000000000210202 CS=0033 RBP=00007FE66C2DA4B0 ERR=0000000000000000
TRAPNO=000000000000000D OLDMASK=0000000000000000 CR2=0000000000000000
xmm0 0000000000000000 (f: 0.000000, d: 0.000000e+00)
xmm1 0000000000000000 (f: 0.000000, d: 0.000000e+00)
xmm2 0000000000000000 (f: 0.000000, d: 0.000000e+00)
xmm3 000000000050c79f (f: 5293983.000000, d: 2.615575e-317)
xmm4 00007fe66b8b2520 (f: 1804281088.000000, d: 6.947928e-310)
xmm5 0000000000000000 (f: 0.000000, d: 0.000000e+00)
xmm6 00007fe66c2dab00 (f: 1814932224.000000, d: 6.947928e-310)
xmm7 0000000000a118f8 (f: 10557688.000000, d: 5.216191e-317)
xmm8 0000000000000000 (f: 0.000000, d: 0.000000e+00)
xmm9 0000000000000000 (f: 0.000000, d: 0.000000e+00)
xmm10 0000000000000000 (f: 0.000000, d: 0.000000e+00)
xmm11 0000000000000000 (f: 0.000000, d: 0.000000e+00)
xmm12 0000000000000000 (f: 0.000000, d: 0.000000e+00)
xmm13 0000000000000000 (f: 0.000000, d: 0.000000e+00)
xmm14 0000000000000000 (f: 0.000000, d: 0.000000e+00)
xmm15 0000000000000000 (f: 0.000000, d: 0.000000e+00)
Module=/lib64/ld-linux-x86-64.so.2
Module_base_address=00007FE66CECC000
Target=2_40_20110203_074623 (Linux 2.6.34-12-desktop)
CPU=amd64 (1 logical CPUs) (0x11ce25000 RAM)
----------- Stack Backtrace -----------
(0x00007FE66CEDF7F0 [ld-linux-x86-64.so.2+0x137f0])
(0x00007FE66CED60DE [ld-linux-x86-64.so.2+0xa0de])
(0x00007FE66CED8B11 [ld-linux-x86-64.so.2+0xcb11])
(0x00007FE66CEDF235 [ld-linux-x86-64.so.2+0x13235])
JVM_Open+0x42 (0x00007FE66B9BD7D2 [libjvm.so+0x77d2])
JVM_Open+0x12 (0x00007FE66C2DF642 [libjvm.so+0x3642])
Java_java_util_zip_ZipFile_open+0x100 (0x00007FE6471D8560 [libzip.so+0x3560])
(0x00007FE66B76414D [libj9vm24.so+0x2a14d])
---------------------------------------
JVMDUMP006I Processing dump event "gpf", detail "" - please wait.
JVMDUMP032I JVM requested System dump using '/tmp/rtcInstSrc/core.20130601.101931.12708.0001.dmp' in response to an event
JVMDUMP010I System dump written to /tmp/rtcInstSrc/core.20130601.101931.12708.0001.dmp
JVMDUMP032I JVM requested Java dump using '/tmp/rtcInstSrc/javacore.20130601.101931.12708.0002.txt' in response to an event
JVMDUMP010I Java dump written to /tmp/rtcInstSrc/javacore.20130601.101931.12708.0002.txt
JVMDUMP032I JVM requested Snap dump using '/tmp/rtcInstSrc/Snap.20130601.101931.12708.0003.trc' in response to an event
JVMDUMP010I Snap dump written to /tmp/rtcInstSrc/Snap.20130601.101931.12708.0003.trc
JVMDUMP013I Processed dump event "gpf", detail "".
Install:
JVM terminated. Exit code=160
/tmp/rtcInstSrc//jre_6.0.0.sr9_20110208_03/jre/bin/java
-Xms40m
-Xmx512m
-Xquickstart
-Xgcpolicy:gencon
-jar /tmp/rtcInstSrc/plugins/org.eclipse.equinox.launcher_1.3.0.v20120522-1813.jar
-os linux
-ws gtk
-arch x86_64
-showsplash
-launcher /tmp/rtcInstSrc/install
-name Install
--launcher.library /tmp/rtcInstSrc/plugins/org.eclipse.equinox.launcher.gtk.linux.x86_64_1.1.200.v20120522-1813/eclipse_1502.so
-startup /tmp/rtcInstSrc/plugins/org.eclipse.equinox.launcher_1.3.0.v20120522-1813.jar
--launcher.overrideVmargs
-exitdata 80001
-toolId install
-accessRights admin input @osgi.install.area/install.xml
-vm /tmp/rtcInstSrc//jre_6.0.0.sr9_20110208_03/jre/bin/java
-vmargs
-Xms40m
-Xmx512m
-Xquickstart
-Xgcpolicy:gencon
-jar /tmp/rtcInstSrc/plugins/org.eclipse.equinox.launcher_1.3.0.v20120522-1813.jar
richarcai@linux-f2do:/tmp/rtcInstSrc>

My environment setting information in SUSE11:

======================================

richarcai@linux-f2do:/tmp/rtcInstSrc> env
LESSKEY=/etc/lesskey.bin
NNTPSERVER=news
MANPATH=/usr/lib64/mpi/gcc/openmpi/share/man:/usr/local/man:/usr/share/man
HOSTNAME=linux-f2do
XKEYSYMDB=/usr/share/X11/XKeysymDB
HOST=linux-f2do
TERM=xterm
SHELL=/bin/bash
PROFILEREAD=true
HISTSIZE=1000
SSH_CLIENT=192.168.107.1 56964 22
MORE=-sl
SSH_TTY=/dev/pts/2
USER=richarcai
LS_COLORS=no=00:fi=00:di=01;34:ln=00;36:pi=40;33:so=01;35:do=01;35:bd=40;33;01:cd=40;33;01:or=41;33;01:ex=00;32:*.cmd=00;32:*.exe=01;32:*.com=01;32:*.bat=01;32:*.btm=01;32:*.dll=01;32:*.tar=00;31:*.tbz=00;31:*.tgz=00;31:*.rpm=00;31:*.deb=00;31:*.arj=00;31:*.taz=00;31:*.lzh=00;31:*.lzma=00;31:*.zip=00;31:*.zoo=00;31:*.z=00;31:*.Z=00;31:*.gz=00;31:*.bz2=00;31:*.tb2=00;31:*.tz2=00;31:*.tbz2=00;31:*.xz=00;31:*.avi=01;35:*.bmp=01;35:*.fli=01;35:*.gif=01;35:*.jpg=01;35:*.jpeg=01;35:*.mng=01;35:*.mov=01;35:*.mpg=01;35:*.pcx=01;35:*.pbm=01;35:*.pgm=01;35:*.png=01;35:*.ppm=01;35:*.tga=01;35:*.tif=01;35:*.xbm=01;35:*.xpm=01;35:*.dl=01;35:*.gl=01;35:*.wmv=01;35:*.aiff=00;32:*.au=00;32:*.mid=00;32:*.mp3=00;32:*.ogg=00;32:*.voc=00;32:*.wav=00;32:
LD_LIBRARY_PATH=/usr/lib64/mpi/gcc/openmpi/lib64
XNLSPATH=/usr/share/X11/nls
ENV=/etc/bash.bashrc
HOSTTYPE=x86_64
FROM_HEADER=
PAGER=less
CSHEDIT=emacs
XDG_CONFIG_DIRS=/etc/xdg
MINICOM=-c on
MAIL=/var/mail/richarcai
PATH=/usr/lib64/mpi/gcc/openmpi/bin:/home/richarcai/bin:/usr/local/bin:/usr/bin:/bin:/usr/bin/X11:/usr/X11R6/bin:/usr/games
CPU=x86_64
INPUTRC=/home/richarcai/.inputrc
PWD=/tmp/rtcInstSrc
LANG=en_US.UTF-8
PYTHONSTARTUP=/etc/pythonstart
QT_SYSTEM_DIR=/usr/share/desktop-data
SHLVL=1
HOME=/home/richarcai
LESS_ADVANCED_PREPROCESSOR=no
OSTYPE=linux
LS_OPTIONS=-N --color=tty -T 0
XCURSOR_THEME=
G_FILENAME_ENCODING=@locale,UTF-8,ISO-8859-15,CP1252
LESS=-M -I -R
MACHTYPE=x86_64-suse-linux
LOGNAME=richarcai
CVS_RSH=ssh
XDG_DATA_DIRS=/usr/share
SSH_CONNECTION=192.168.107.1 56964 192.168.107.130 22
LESSOPEN=lessopen.sh %s
LESSCLOSE=lessclose.sh %s %s
G_BROKEN_FILENAMES=1
COLORTERM=1
OLDPWD=/tmp
_=/usr/bin/env
richarcai@linux-f2do:/tmp/rtcInstSrc> clear
richarcai@linux-f2do:/tmp/rtcInstSrc> env
LESSKEY=/etc/lesskey.bin
NNTPSERVER=news
MANPATH=/usr/lib64/mpi/gcc/openmpi/share/man:/usr/local/man:/usr/share/man
HOSTNAME=linux-f2do
XKEYSYMDB=/usr/share/X11/XKeysymDB
HOST=linux-f2do
TERM=xterm
SHELL=/bin/bash
PROFILEREAD=true
HISTSIZE=1000
SSH_CLIENT=192.168.107.1 56964 22
MORE=-sl
SSH_TTY=/dev/pts/2
USER=richarcai
LS_COLORS=no=00:fi=00:di=01;34:ln=00;36:pi=40;33:so=01;35:do=01;35:bd=40;33;01:cd=40;33;01:or=41;33;01:ex=00;32:*.cmd=00;32:*.exe=01;32:*.com=01;32:*.bat=01;32:*.btm=01;32:*.dll=01;32:*.tar=00;31:*.tbz=00;31:*.tgz=00;31:*.rpm=00;31:*.deb=00;31:*.arj=00;31:*.taz=00;31:*.lzh=00;31:*.lzma=00;31:*.zip=00;31:*.zoo=00;31:*.z=00;31:*.Z=00;31:*.gz=00;31:*.bz2=00;31:*.tb2=00;31:*.tz2=00;31:*.tbz2=00;31:*.xz=00;31:*.avi=01;35:*.bmp=01;35:*.fli=01;35:*.gif=01;35:*.jpg=01;35:*.jpeg=01;35:*.mng=01;35:*.mov=01;35:*.mpg=01;35:*.pcx=01;35:*.pbm=01;35:*.pgm=01;35:*.png=01;35:*.ppm=01;35:*.tga=01;35:*.tif=01;35:*.xbm=01;35:*.xpm=01;35:*.dl=01;35:*.gl=01;35:*.wmv=01;35:*.aiff=00;32:*.au=00;32:*.mid=00;32:*.mp3=00;32:*.ogg=00;32:*.voc=00;32:*.wav=00;32:
LD_LIBRARY_PATH=/usr/lib64/mpi/gcc/openmpi/lib64
XNLSPATH=/usr/share/X11/nls
ENV=/etc/bash.bashrc
HOSTTYPE=x86_64
FROM_HEADER=
PAGER=less
CSHEDIT=emacs
XDG_CONFIG_DIRS=/etc/xdg
MINICOM=-c on
MAIL=/var/mail/richarcai
PATH=/usr/lib64/mpi/gcc/openmpi/bin:/home/richarcai/bin:/usr/local/bin:/usr/bin:/bin:/usr/bin/X11:/usr/X11R6/bin:/usr/games
CPU=x86_64
INPUTRC=/home/richarcai/.inputrc
PWD=/tmp/rtcInstSrc
LANG=en_US.UTF-8
PYTHONSTARTUP=/etc/pythonstart
QT_SYSTEM_DIR=/usr/share/desktop-data
SHLVL=1
HOME=/home/richarcai
LESS_ADVANCED_PREPROCESSOR=no
OSTYPE=linux
LS_OPTIONS=-N --color=tty -T 0
XCURSOR_THEME=
G_FILENAME_ENCODING=@locale,UTF-8,ISO-8859-15,CP1252
LESS=-M -I -R
MACHTYPE=x86_64-suse-linux
LOGNAME=richarcai
CVS_RSH=ssh
XDG_DATA_DIRS=/usr/share
SSH_CONNECTION=192.168.107.1 56964 192.168.107.130 22
LESSOPEN=lessopen.sh %s
LESSCLOSE=lessclose.sh %s %s
G_BROKEN_FILENAMES=1
COLORTERM=1
OLDPWD=/tmp
_=/usr/bin/env
richarcai@linux-f2do:/tmp/rtcInstSrc>

One answer

Most liked answers ↑|Newest answers|Oldest answers

1
permanent link
Mark Guertin (586●7) | answered Jun 03 '13, 4:15 p.m.
FORUM ADMINISTRATOR
edited Jun 03 '13, 4:15 p.m.
Can you verify that you have all the required libraries installed? Installing a 32 bit Installation Manager on a 64 bit system will require some 32 bit libraries to be installed for compatibility. Check the prerequisites off of this page to make sure you have the right libraries installed: http://www-01.ibm.com/support/docview.wss?uid=swg24033586.
Comments
Richar Cai commented Jun 03 '13, 9:54 p.m. | edited Mar 26 '14, 3:58 a.m.

Hi Mark,

Thank you so much for your advice.

Actually, what I tried to install are 64 bits Installation manager softwares, as below:

agent.installer.linux.gtk.x86_64_1.6.3000.20130510_2243.zip
agent.installer.linux.gtk.x86_64_1.6.2000.20130301_2248.zip

Yes, you are right. I guess that it should be some libraries lost in my SUSE desktop operation system as I also could not install DB2 64bits on it. The Issue is related to the operation system not to the IM itself.

The problem got fixed finally.

 I setup another server with SUSE11 enterprise server version x86_64 operation system (Not personal desktop version). At this time, I could install IM 64bits and RTC and DB2 on this server successfully.

Thanks again for your kindly reply and help!

Thanks & Best regards,

Richar Cai

Your answer

Register or to post your answer.


Dashboards and work items are no longer publicly available, so some links may be invalid. We now provide similar information through other means. Learn more here.