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question asked: May 09 '13, 5:16 a.m.
question was seen: 19,249 times
last updated: May 09 '13, 8:56 a.m.

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Overdue notification

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Sergio Polastri (31●1●15●15) | asked May 09 '13, 5:16 a.m.
Hello, The approver approved an approval request after the overdue date. He is still receiving the overdue notification email. How to solve this problem?

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Mark Guertin (586●7) | answered May 09 '13, 8:54 a.m.
FORUM ADMINISTRATOR
edited May 09 '13, 8:56 a.m.
Sergio, I found work item 141206 which appears to reference the issue you're talking about. It says it was fixed in 3.0.1 for RTC, but that a work around is to remove the due date from the past approval. Let me know if that helps.

After some futher digging, I also found work item 203580, which says it was fixed in 4.0. What version of RTC are you seeing this issue on?

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