It's all about the answers!

Ask a question

How do i configure what attributes are included in emails?

Susan Hanson (1.6k2201194) | asked Apr 02 '13, 9:30 a.m.
When emails get sent from RTC, it includes a set of attributes of the work item (for example to the subscribers when something is changed).  Can we configure what fields/attributes are included in the emails?  I have been asked to include the defect Severity in all Defect emails from RTC.


Accepted answer

permanent link
Dinesh Kumar B (4.1k413) | answered Apr 02 '13, 9:56 a.m.
yes with 4001 its available :
Susan Hanson selected this answer as the correct answer

2 other answers

permanent link
Dinesh Kumar B (4.1k413) | answered Apr 02 '13, 9:42 a.m.
If you are with v401,
Open the Project Area in Web UI > Mail Templates has provision to customize the mail content
-  Approvals
-  Messages At me
-  Work Item Change Notification

to refer to an attribute it uses the syntax : ${workItem.<attributename>}
for example
to refer to the project area, <attributename> in the above would be replaced with projectArea to form : ${workItem.projectArea}

for severity, I would give a try with ${workItem.severity}

Susan Hanson commented Apr 02 '13, 9:47 a.m.

is this available in 4001?

permanent link
Sandy Grewal (1.6k1223) | answered Apr 02 '13, 9:53 a.m.
@susan In v4.0 you can configure it using the Process template.
Some good examples are :
Email variables:

{$workitem.severity}   should give you the severity of the workitem

Your answer

Register or to post your answer.

Dashboards and work items are no longer publicly available, so some links may be invalid. We now provide similar information through other means. Learn more here.