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question asked: Mar 25 '13, 5:28 a.m.
question was seen: 5,366 times
last updated: Apr 16 '13, 5:51 a.m.

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Unable to login into RBF - Error authenticating:com.buildforge.services.common.api.APIException - API:Authentication Error

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Faizal Rahman (8●2●10●15) | asked Mar 25 '13, 5:28 a.m.

Hi, Few of the users unble to login into RBF and they are getting the below error message

Error authenticating:com.buildforge.services.common.api.APIException - API:Authentication Error

But these user access has been created with enough permissions.

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Jaco Olivier (23●1●2) | answered Mar 25 '13, 6:07 a.m.
Users with a User Type = API cannot access the console using a web client. You will have to setup seperate user IDs for access via a web client. Users who do not need access via a JAVA or Perl API should be User Type = Normal (or Read-Only).
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Faizal Rahman commented Apr 16 '13, 5:51 a.m.

Hi Jaco,

     Thanks for the update and apologies for the delay in reply. The Type was mentioned as "Normal" only. But found that, the user attempted with wrong password. Hence RBF has locked the user. Once we unlocked the user, it's working fine.

 

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