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Can not set up local Help - SRVE0295E


Chris Hardy (3651619) | asked Mar 19 '13, 12:13 a.m.
edited Mar 19 '13, 5:09 p.m.
Trying to set up local help on a CLM server.
When I try to access:
https://localhost:9443/clmhelp/remote/remotehelp.jsp
or
 https://localhost:9443/clmhelp/updater/updatewar.jsp
I get the error :
Error 403: SRVE0295E: Error reported: 403

However
https://localhost/clmhelp/updater/proxy.jsp
and
https://localhost/clmhelp/index.jsp
work ok

Using CLM 4.0.1, WAS 8.0.5, DB2 9.7
Multiple browsers tried

Comments
Lauren Hayward Schaefer commented Mar 19 '13, 6:51 a.m.
JAZZ DEVELOPER

Hi Chris,
What error are you getting?



Chris Hardy commented Mar 19 '13, 5:11 p.m.

Hi Lauren,
updated with error msg - sorry for the confusion


Lauren Hayward Schaefer commented Mar 20 '13, 6:38 a.m.
JAZZ DEVELOPER

Hi Chris,
Unfortunately, I don't know how to solve this issue. Hopefully having the error message will help others assist you.

One answer



permanent link
Christian Glockner (16613) | answered Mar 21 '13, 6:59 a.m.
 Hello Chris,

You will need to access the updater using 127.0.0.1, not localhost. That is, try the following URL:

https://127.0.0.1:9443/clmhelp/updater/updatewar.jsp
Let me know if this helps!

Christian Glockner
Technical Support Engineer
IBM Rational Client Support Europe

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