Jazz Forum Welcome to the Jazz Community Forum Connect and collaborate with IBM Engineering experts and users

Can not set up local Help - SRVE0295E

Questions
Tags
Users
Badges
Chris Hardy
(36●5●16●19) edited
Mar 19 '13, 5:09 p.m.
Trying to set up local help on a CLM server.
When I try to access:
https://localhost:9443/clmhelp/remote/remotehelp.jsp
or
 https://localhost:9443/clmhelp/updater/updatewar.jsp
I get the error :
Error 403: SRVE0295E: Error reported: 403

However
https://localhost/clmhelp/updater/proxy.jsp
and
https://localhost/clmhelp/index.jsp
work ok

Using CLM 4.0.1, WAS 8.0.5, DB2 9.7
Multiple browsers tried

0 votes

Comments
Lauren Hayward Schaefer
JAZZ DEVELOPER Mar 19 '13, 6:51 a.m.
Hi Chris, What error are you getting?

Guido Schneider
Mar 19 '13, 9:15 a.m.
I asked a question which may goes in same direction: https://jazz.net/forum/questions/98951/why-is-the-help-updatewarjsp-not-recognizing-and-loading-sitexml-of-the-clm401-updatesite-file

Chris Hardy
Mar 19 '13, 5:11 p.m.
Hi Lauren, updated with error msg - sorry for the confusion

Lauren Hayward Schaefer
JAZZ DEVELOPER Mar 20 '13, 6:38 a.m.
Hi Chris, Unfortunately, I don't know how to solve this issue. Hopefully having the error message will help others assist you.

1 answer
11,099 views
0 votes

One answer

Permanent link
Christian Glockner
(166●1●3) Mar 21 '13, 6:59 a.m.
 Hello Chris,

You will need to access the updater using 127.0.0.1, not localhost. That is, try the following URL: 

https://127.0.0.1:9443/clmhelp/updater/updatewar.jsp
Let me know if this helps!

Christian Glockner
Technical Support Engineer
IBM Rational Client Support Europe

0 votes

Your answer

Register or log in to post your answer.

Dashboards and work items are no longer publicly available, so some links may be invalid. We now provide similar information through other means. Learn more here.

Ask a question
Guidelines
FAQ
Search context
Follow this question

By Email: 

Once you sign in you will be able to subscribe for any updates here.

By RSS:

Answers
Answers and Comments
Question details
× 7,622

Question asked: Mar 19 '13, 12:13 a.m.

Question was seen: 11,099 times

Last updated: Mar 21 '13, 6:59 a.m.

Confirmation Cancel Confirm