Can not set up local Help - SRVE0295E

Chris Hardy (36●4●16●19) | asked Mar 19 '13, 12:13 a.m.
edited Mar 19 '13, 5:09 p.m.

Trying to set up local help on a CLM server.
When I try to access:
https://localhost:9443/clmhelp/remote/remotehelp.jsp
or
https://localhost:9443/clmhelp/updater/updatewar.jsp
I get the error :
Error 403: SRVE0295E: Error reported: 403

However
https://localhost/clmhelp/updater/proxy.jsp
and
https://localhost/clmhelp/index.jsp
work ok

Using CLM 4.0.1, WAS 8.0.5, DB2 9.7
Multiple browsers tried

Comments

Lauren Hayward Schaefer commented Mar 19 '13, 6:51 a.m.

JAZZ DEVELOPER

Hi Chris,
What error are you getting?

Guido Schneider commented Mar 19 '13, 9:15 a.m.

I asked a question which may goes in same direction:

https://jazz.net/forum/questions/98951/why-is-the-help-updatewarjsp-not-recognizing-and-loading-sitexml-of-the-clm401-updatesite-file

Chris Hardy commented Mar 19 '13, 5:11 p.m.

Hi Lauren,
updated with error msg - sorry for the confusion

Lauren Hayward Schaefer commented Mar 20 '13, 6:38 a.m.

JAZZ DEVELOPER

Hi Chris,
Unfortunately, I don't know how to solve this issue. Hopefully having the error message will help others assist you.

One answer

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Christian Glockner (166●1●3) | answered Mar 21 '13, 6:59 a.m.

Hello Chris,

You will need to access the updater using 127.0.0.1, not localhost. That is, try the following URL:

https://127.0.0.1:9443/clmhelp/updater/updatewar.jsp

Let me know if this helps!

Christian Glockner

Technical Support Engineer

IBM Rational Client Support Europe

It's all about the answers!

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