I would recommend first double checking the user is a member of the project with a process role assigned. Then check https://jazz.net/forum/questions/45609/rqm-user-rolepermissions-problem, which has some suggestions.
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Comments
Lauren Hayward Schaefer
JAZZ DEVELOPER Mar 12 '13, 7:13 a.m.Peter Osborne
Mar 12 '13, 9:02 a.m.Lauren Hayward Schaefer
JAZZ DEVELOPER Mar 12 '13, 9:07 a.m.