Email Notifications on Work Item Change - Showing Contributor as jts_user instead of actual user.
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So as the title suggests, I am seeing notification emails being sent out just fine and dandy. There is one problem though. The user that "made the changes", in this case added a comment to a story, always shows up as jts_user rather than the person who made the comment.
Any ideas?
I checked the email templates and they are the default templates. The field is listed as <b>${change.contributor.name}</b>
This should be the user that made the comment, correct?
Thanks
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4 answers
![]() There is a defect about this issue, corrected in 4.0.3 and seems to be backported to 4.0.2. For more details see Email message sender is different that the user that makes a change (242836) |
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We are also experiencing the same thing! Not will all users though. It appears to only be one user having this problem right now.
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Started seeing similar issue post running of reindexing. We are currently at 4.0.1 version (updated just few months back), will there be any hot fixes for this version?
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Samir,
what I can see there is no existing hotfix on top of 4.0.1. But in any way you would have to request it through Support by opening a Service Request and ask for it. Hotfixes are only forwarded by Support. /Elisabeth |
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