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Email Notifications on Work Item Change - Showing Contributor as jts_user instead of actual user.

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Chris Marsh
(37●2●3●6) edited
Mar 05 '13, 4:12 p.m.
 So as the title suggests, I am seeing notification emails being sent out just fine and dandy. There is one problem though. The user that "made the changes", in this case added a comment to a story, always shows up as jts_user rather than the person who made the comment.

Any ideas?

I checked the email templates and they are the default templates. The field is listed as <b>${change.contributor.name}</b> 

This should be the user that made the comment, correct?

Thanks

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Barb Oxenford
(23●11●13) Apr 04 '13, 8:22 p.m.
We are also experiencing the same thing!  Not will all users though.  It appears  to only be one user having this problem right now.

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Elisabeth Carbone
JAZZ DEVELOPER (616●10●8) Apr 05 '13, 2:43 a.m.

There is a defect about this issue, corrected in 4.0.3 and seems to be backported to 4.0.2. For more details see Email message sender is different that the user that makes a change (242836) 

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Samir Patel
(3●5●7) Jun 17 '13, 10:45 a.m.
Started seeing similar issue post running of reindexing. We are currently at 4.0.1 version (updated just few months back), will there be any hot fixes for this version?

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Elisabeth Carbone
JAZZ DEVELOPER (616●10●8) Jun 17 '13, 11:00 a.m.
Samir,
what I can see there is no existing hotfix on top of 4.0.1. But in any way you would have to request it through Support  by opening a Service Request and ask for it. Hotfixes are only forwarded by Support.

/Elisabeth

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Question asked: Mar 05 '13, 4:11 p.m.

Question was seen: 5,514 times

Last updated: Jun 17 '13, 11:00 a.m.

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