WhyWrongCqForm < Deployment

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---+!! <img src="https://jazz.net/wiki/pub/Deployment/WebPreferences/new.png" alt="new.png" width="50" height="50" align="right"/> Why does the wrong !ClearQuest record type form pop up when I create a defect from a Jazz product?
%DKGRAY% Authors: IntegrationsTroubleshootingTeam<br>
Build basis: CLM 4.x, !ClearQuest 7.1.2.x
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This page describes how to configure your Rational solution for Collaborative Lifecycle Management (CLM) and Rational !ClearQuest Open Services for Lifecycle Collaboration (OSLC) integration to use the form you want.

---++ Initial assessment

---+++ Symptoms

   * You are about to create a defect in !ClearQuest from CLM.  After you select the "Create New Defect" icon, a !ClearQuest form pops up, but it is not the form you expect. 

---+++ Impact / scope
   * This issue should affect all users in the same Jazz project area who are selecting the same !ClearQuest artifact container.
---+++ Timing (when?)
   * If this was working at one point and the form changed, then the !ClearQuest administrator changed the schema.  See [[#PossibleSolutions][Possible solutions]].   

---++ Recommended data gathering and subsequent analysis steps
   Screen shots that identify the following will be helpful to the !ClearQuest administrator:    
   * In Jazz, which artifact container you selected to create the defect
   * In Jazz, the submit form
   * In !ClearQuest, the submit form
   * The !ClearQuest web URL,  connection string and user database you expect the defect to be created in

#PossibleSolutions
---++ Possible solutions
   * There is only one form available to create a defect, and this is the "Submit" form for the !ClearQuest default record type.  
   * The default record type is set in the schema by the !ClearQuest administrator.  
   * If the !ClearQuest administrator set the wrong record type, then the administrator can change this in the schema.  
   * After the !ClearQuest administrator upgrades the user database to use the new schema, you may see a message stating that the database has been upgraded and you need to log out and log back in.  This message is asking you to log in to !ClearQuest, not Jazz.  
   * To do that, clear your browser cache.  This will prompt you to log in to !ClearQuest.  
   * After the new login, you will be able to use the new form.
  
      *Note:*  A browser session time out might also prompt you to log in again. 

---+++++!! Related topics:

   * Still need help troubleshooting your integrations issue?  Refer to [[IntegrationsTroubleshooting][Integrations troubleshooting]] for additional topics.

---+++++!! External links:

   * !ClearQuest Information Center Topic [[http://pic.dhe.ibm.com/infocenter/cqhelp/v7r1m2/index.jsp?topic=%2Fcom.ibm.rational.clearquest.schema.ec.doc%2Ftopics%2Ft_mk_rectype_default.htm][Setting the default record type]]

---+++++!! Additional contributors: Main.AntoinetteIacobo

---+++++!! Questions and comments:

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This topic: Deployment > WebHome > DeploymentTroubleshooting > IntegrationsTroubleshooting > WhyWrongCqForm

History: r16 - 2013-05-31 - 16:57:50 - Main.sktayibm

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