GeneralTroubleshootingRationalAdapterForHPALM < Deployment

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---+!! <img src="https://jazz.net/wiki/pub/Deployment/WebPreferences/new.png" alt="new.png" width="50" height="50" align="right"> General Troubleshooting Rational Adapter for HP ALM
%DKGRAY% Authors: IntegrationsTroubleshootingTeam<br>
Build basis: Rational Adapter for HP ALM Standard Edition v1.1, Rational Collaborative Lifecycle Management version 4.0, 4.0.1, 4.0.2, 4.0.3
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This page provides general troubleshooting information for Rational Adapter for HP ALM Standard Edition v1.1.

---+++ Project list is empty for some users
When logging into HP Adapter as an Administrator and clicking on Projects to open the Projects page, no project is listed.
   * This issue was identified as a defect and is fixed in build 1.1.0-HPQM11-I20130507_1738
   * The problem seems to occur only with some user IDs
   * Use the following REST call to confirm that no projects are returned from HP:
      * *<hp-server>/qcbin/rest/domains/DEFAULT/projects?login-form-required=y*
   * The following REST API is available in v.11.5 and can be used as a work-around to get the project list:
      * *<hp-server>/qcbin/rest/domains/?login-form-required=y&include-projects-info=y*


---+++ Non-default browser is being used
When launching HP ALM, it sometimes launches Chrome even though Microsoft Internet Explorer (IE) is set as a default browser
   * This seems to be a general issue with HP ALM and not specific to the adapter.
   * A work-around is to run this Microsoft Fixit at: <a href="http://support.microsoft.com/kb/310049" target="_blank">http://support.microsoft.com/kb/310049</a> after setting IE as a default browser.


---+++ Clicking toolbar icons do not launch the adapter
   * Check for hidden windows – new browser may open behind the current one
   * Verify the Action Name defined for the toolbar button exactly matches the function name (such as:  Resource_Landing_Page_TP)

---+++ Missing Parameter GB_BASE_URL
   * Verify the Adapter URL is defined as a Site Admin Parameter or the project GB_AdapterURL() function. 

---+++ Adapter page loads with errors
   * Check the URL call using the last entry in the *C:\GB_EventLog.txt* file. This log saves the URLs called for any adapter toolbar action in ALM.
   * Cut and Paste the URL into a browser to verify that the adapter is configured correctly.

---+++ Missing Toolbar Icons
   * Adapter icons only exist for Requirements, Test Plan, Test Set and Defects. These icons do not show up in the other modules.
   * Verify that the toolbar modifications were completed correctly: *Tools > customize > workflow script > toolbars*.



---+++++!! Related topics: [[DeploymentWebHome][Deployment web home]]



---+++++!! External links:          

   * <a href="http://www.ibm.com/support/knowledgecenter/SSWMXJ_1.1.0/com.ibm.rational.rlia.hpqc.doc/topics/c_hpqc_troubleshoot.html?lang=en" target="_blank">Troubleshooting the HP adapter</a> 
   * [[https://www.ibm.com][IBM]]

---+++++!! Additional contributors: Main.KotTontranakwong

---+++++!! Questions and comments:

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This topic: Deployment > WebHome > DeploymentTroubleshooting > IntegrationsTroubleshooting > IntegrationsTroubleshootingRationalAdapterForHPALM > GeneralTroubleshootingRationalAdapterForHPALM

History: r5 - 2015-02-25 - 17:14:39 - Main.dmmckinn

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