Quality Management job keep failing on QM 4.0
Hi,
I have setup RTC/RQM 4.0 on windows 2k3 64 bit with DB2 9.7. the problem is that |
5 answers
i have tried both ..from JTS/Admin Reports and QA/Admin Reports. Same result
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Are there any errors in the JTS jobs or only in the QM job?
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All the JTS jobs are running fine, also one CCM job (Build) is also failing, the log says
2012-09-19 14:34:07,937 [ WebContainer : 22] DEBUG .service.build.internal.BuildRemoteSnapshotService - ETL: Time Fetching Data: Less than 1ms 2012-09-19 14:34:07,937 [ WebContainer : 22] DEBUG .service.build.internal.BuildRemoteSnapshotService - ETL: Time Running: Less than 1ms 2012-09-19 14:34:07,937 [ WebContainer : 22] DEBUG .service.build.internal.BuildRemoteSnapshotService - ETL: ***Finished Build JUnitEventsBulkMove at 9/19/12 2:34 PM. The build was successful*** 2012-09-19 14:34:07,937 [ WebContainer : 22] DEBUG .service.build.internal.BuildRemoteSnapshotService - ETL: ***Started Build JUnitResultsBulkMove at 9/19/12 2:34 PM*** 2012-09-19 14:34:08,031 [ WebContainer : 22] DEBUG .service.build.internal.BuildRemoteSnapshotService - ETL: Records Selected: 0 2012-09-19 14:34:08,031 [ WebContainer : 22] DEBUG .service.build.internal.BuildRemoteSnapshotService - ETL: Records Inserted: 0 2012-09-19 14:34:08,031 [ WebContainer : 22] DEBUG .service.build.internal.BuildRemoteSnapshotService - ETL: Records Updated: 0 2012-09-19 14:34:08,031 [ WebContainer : 22] DEBUG .service.build.internal.BuildRemoteSnapshotService - ETL: Time Inserting: 0ms 2012-09-19 14:34:08,031 [ WebContainer : 22] DEBUG .service.build.internal.BuildRemoteSnapshotService - ETL: Time Updating: 0ms 2012-09-19 14:34:08,031 [ WebContainer : 22] DEBUG .service.build.internal.BuildRemoteSnapshotService - ETL: Time Looking Up: 0ms 2012-09-19 14:34:08,031 [ WebContainer : 22] DEBUG .service.build.internal.BuildRemoteSnapshotService - ETL: Time Fetching Data: 0ms 2012-09-19 14:34:08,031 [ WebContainer : 22] DEBUG .service.build.internal.BuildRemoteSnapshotService - ETL: Time Running: Less than 1ms 2012-09-19 14:34:08,031 [ WebContainer : 22] DEBUG .service.build.internal.BuildRemoteSnapshotService - ETL: ***Finished Build JUnitResultsBulkMove at 9/19/12 2:34 PM. The build was successful*** 2012-09-19 14:34:08,031 [ WebContainer : 22] DEBUG .service.build.internal.BuildRemoteSnapshotService - ETL: ***Started Build BuildResult at 9/19/12 2:34 PM*** 2012-09-19 14:34:08,718 [ WebContainer : 22] DEBUG .service.build.internal.BuildRemoteSnapshotService - ETL: Records Selected: 14 2012-09-19 14:34:08,718 [ WebContainer : 22] DEBUG .service.build.internal.BuildRemoteSnapshotService - ETL: Records Inserted: 0 2012-09-19 14:34:08,718 [ WebContainer : 22] DEBUG .service.build.internal.BuildRemoteSnapshotService - ETL: Records Updated: 14 2012-09-19 14:34:08,718 [ WebContainer : 22] DEBUG .service.build.internal.BuildRemoteSnapshotService - ETL: Time Inserting: 0ms 2012-09-19 14:34:08,718 [ WebContainer : 22] DEBUG .service.build.internal.BuildRemoteSnapshotService - ETL: Time Updating: Less than 1ms 2012-09-19 14:34:08,718 [ WebContainer : 22] DEBUG .service.build.internal.BuildRemoteSnapshotService - ETL: Time Looking Up: Less than 1ms 2012-09-19 14:34:08,718 [ WebContainer : 22] DEBUG .service.build.internal.BuildRemoteSnapshotService - ETL: Time Fetching Data: Less than 1ms 2012-09-19 14:34:08,718 [ WebContainer : 22] DEBUG .service.build.internal.BuildRemoteSnapshotService - ETL: Time Running: Less than 1ms 2012-09-19 14:34:08,718 [ WebContainer : 22] DEBUG .service.build.internal.BuildRemoteSnapshotService - ETL: ***Finished Build BuildResult at 9/19/12 2:34 PM. The build was successful*** 2012-09-19 14:34:08,718 [ WebContainer : 22] DEBUG .service.build.internal.BuildRemoteSnapshotService - ETL: ***Started Build CompilationResult at 9/19/12 2:34 PM*** 2012-09-19 14:34:33,453 [ WebContainer : 22] ERROR .service.build.internal.BuildRemoteSnapshotService - com.ibm.rational.etl.common.exception.ETLException: com.ibm.rational.etl.common.exception.ETLException: com.ibm.rational.dataservices.client.auth.AuthenticationException: CRRRE1417E: The HTTP status '500' and the message is 'Internal Server Error'. java.sql.SQLException: com.ibm.rational.etl.common.exception.ETLException: com.ibm.rational.etl.common.exception.ETLException: com.ibm.rational.dataservices.client.auth.AuthenticationException: CRRRE1417E: The HTTP status '500' and the message is 'Internal Server Error'. at com.ibm.rational.drivers.jdbc.xml.BaseRDSResultSet.fetchMoreData(BaseRDSResultSet.java:2101) at com.ibm.rational.drivers.jdbc.xml.BaseRDSResultSet.next(BaseRDSResultSet.java:1472) at com.ibm.team.datawarehouse.service.XdcResultSet.next(XdcResultSet.java:176) at com.ibm.team.datawarehouse.service.build.internal.etlbuild.CompilationResult.execute(CompilationResult.java:94) at com.ibm.team.datawarehouse.service.build.internal.BuildRemoteSnapshotService.updateSnapshot(BuildRemoteSnapshotService.java:101) at com.ibm.team.datawarehouse.service.etl.AbstractRemoteSnapshotService$1.run(AbstractRemoteSnapshotService.java:211) Comments The CCM AUthenticationException typically means that the user/password for the job is incorrect. Are there any AuthenticationException errors in the qm-etl.log?
Qaiser Islam
commented Sep 19 '12, 11:13 a.m.
no i could not find any authentication exception in qm-etl.log. moreover while i was setting up the DW, i left the user id and password field blank and let the setup to create the required user. so presumably same authentication parameters are being used for all the jobs. as rest of the job running fine, is there any special consideration for Quality Management and Build job? |
seems the problem has been resolved by assigning data collection license to data collection user. While setting up the DW i did not provide the userid/pwd for data collection user. i think it was mentioned that if you dont provide anything setup will automatically create the user and assign the appropriate CAL. but in my case it did not happen. Is it defect or i misunderstood the instruction?
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