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question asked: Aug 31 '12, 10:40 a.m.
question was seen: 4,397 times
last updated: Sep 11 '12, 7:35 a.m.

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JazzMon stopping execution

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Robert Carter (429●2●87●90) | asked Aug 31 '12, 10:40 a.m.
I have noticed that the JazzMon tool stops when the servers are shutdown, but in the documentation states that it is okay to shutdown the services(jts, ccm, etc) and the JazzMon tool will just wait until they come back up.
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Seth Packham commented Aug 31 '12, 1:47 p.m.
FORUM ADMINISTRATOR / JAZZ DEVELOPER

Hi Robert, can you clarify what your question is? We require all postings to have a clear, specific QUESTION in the title field. Please edit this right away to rephrase the title as a proper question.

Robert Carter commented Aug 31 '12, 2:25 p.m.

How do I get the JazzMon to continue running for 7day duration? Our JazzTeamServer process are shutdown each night for a backup. Per documentation: I have set the SEQ_RUN_LENGTH_ARG to 7d. Can the JazzMon program continue running while the Jazz Team Service is shutdown?

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Dave Schlegel (331●1●6●7) | answered Sep 04 '12, 12:06 p.m.
JAZZ DEVELOPER
We haven't seen the behavior that you are in our experience with JazzMon so far. As long as the servers are all up when you start it should "just work".

I've filed JazzMon shutting down when JTS server doesn't respond (230014). Could you please zip up a copy of your  <tempdir>/JazzMonRuntime folder and attach it to this workitem so we can get a better idea what it is doing when it fails ? This will not include your password information but will provide the runtime logs we need to further diagnose the problem.

Robert Carter selected this answer as the correct answer
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Robert Carter commented Sep 11 '12, 7:31 a.m.

I have uploaded my JazzMonRuntime folder to the workitem

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Chetna Warade (106●1●2●3) | answered Aug 31 '12, 3:03 p.m.
JAZZ DEVELOPER
Yes JazzMon will continue to run if SEQ_RUN_LENGTH_ARG is set to 7d .It will create addtional files e.g. CounterContentServerxx.ERROR.txt during the timeframe in which server went down. The trick here would be to keep the client machine from going down on which JazzMon is run.
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Robert Carter commented Aug 31 '12, 5:54 p.m.

I am not seeing this behavior. My script stops running at the time that my backup script shuts down the JTS. The client machine that runs the monitor script is not being shutdown. I run the script with the nohup command and I can drift the script continues to run after I log on and off multiple times throughout the day.
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Grant Covell (36●2) | answered Sep 07 '12, 9:11 a.m.
JAZZ DEVELOPER
Perhaps Robert, you can run JazzMon from a different machine? That may explain why JazzMon stops for you, if you are running it directly from a JTS or CCM server, it will of course stop when the server recycles. We generally suggest and run JazzMon from a server that can see your environment, but isn't a direct part of it. For customers who have a "clean room" approach, JazzMon need only see CLM and reach it as any other end user would.
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Robert Carter commented Sep 07 '12, 10:10 a.m.

The physical server does not reboot. I am taking about the Jazz Services. Those are stopped and started each night. This is when the JazzMon stops running. It was my understanding that it would not stop running just because the Jazz Server process where stopped.

Ryan Smith commented Sep 10 '12, 4:49 p.m. | edited Sep 10 '12, 4:50 p.m.
JAZZ DEVELOPER

Yes, that is correct. JazzMon should continue to "work" if the servers go down--provided that the scripts have successfully started. When it fails to contact the server it will flag that time interval's snapshot as an error, output the exception information in C:\temp\JazzMonRuntime\Runtime.log & stdout, and then put the monitoring threads to sleep again for another interval.

Without more information or a stack trace there isn't much we can do. See the comments above and please attach some logs to the work item that Dave Schlegel links to. One final thought, we have only tested this tool on RedHat Linux 5.x and Windows (XP/7) and some other users have run into issues when they deviated from these platforms to AIX or Mac. Thanks for giving it a try.

Robert Carter commented Sep 11 '12, 7:35 a.m.

I have attached the JazzMonRuntime folder to the workitem, 230014. We are running this script on Red Hat Enterprise Linux Server release 5.5 (Tikanga).

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